Wilmington, North Carolina, United States · On-site
Senior
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician III in the Wilmington, North Carolina area to support our fast-growing MSS division. M…
Skills: Communication systems maintenance, Troubleshooting, Radio theory, Infrastructure components, Technical installation
Wilmington, North Carolina, United States · On-site
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Wilmington, North Carolina, United States · On-site
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Full-time
Medical, Dental, Vision, 401k, Paid time off, Holiday pay
Posted 8d ago
~40 hrs/week
Responsibilities
The technician will install, program, and maintain complex communication systems while providing 24/7 technical support and troubleshooting for mission-critical customers. They are also responsible for designing system upgrades, documenting site surveys, and mentoring team members on new technologies.
Requirements
Candidates must have at least 5 years of technical service and installation experience, with an expert understanding of radio theory and infrastructure components. Strong communication skills and the ability to work in various physical environments are essential for this role.
Full job description
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician III in the Wilmington, North Carolina area to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Installing, programming, and maintaining complex communication equipment to get customers up and running.
Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
Designing and upgrading customer systems to the latest technologies and solutions.
Supporting and executing customer Functional Acceptance Test Plans (FATP), performing/documenting results of site surveys and assessments per defined customer requirements in pre-sales delivery and post-installation.
Focusing on system optimization and complex troubleshooting, and mentoring/training team on new technologies and equipment.
Partnering with customers and sales teams to prepare quotes, bids, and schedules for completing installation/repair tasks.
Assisting and collaborating well with team, Service Manager, and customer.
Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
Completing assigned tickets properly and on time.
Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
Building and maintaining positive customer relationships and driving service business growth and profitability as a main customer interface.
Leading continuous improvement efforts and effectively managing change.
Serving in an on-call rotation and providing 24/7 technical support.
WHAT YOU WILL BRING TO THE TEAM:
Minimum 5 years, average of 10+ years of technical service and installation experience.
Proven track record of successfully executing and overseeing all phases of technical installation, service, maintenance, and programming.
Expert ability to diagnose, troubleshoot, repair, and maintain operation of complex radio systems/communications centers and other wireless systems/equipment.
Expert understanding of radio theory and propagation characteristics.
Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and miscellaneous signaling equipment.
Team-focused with a passion to meet customer needs.
Possess strong communication skills for end users and third parties.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed. On-call for critical systems maintenance may be required. First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
MCA is your trusted advisor for world-class integrated wireless communication, data, and security solutions.
Industry
Telecommunications
Company size
1,001-5,000 employees
Headquarters
Spartanburg, South Carolina
LinkedIn followers
29,994
We believe every workplace should be safe, secure, and efficient. As trusted advisors, we deliver integrated communication, connectivity, and security solutions with a Service First mindset – driven by a team that cares deeply about our customers and each other.
Why MCA? At MCA, we help solve critical communication, connectivity, and security challenges with turnkey, integrated system solutions—from two-way radios and in-building wireless to video surveillance, access control, and more. MCA is built from over 50 companies with deep technical expertise and strong local roots. And we’re still growing—expanding our capabilities, our reach, and our team.
Our 100+ Solution Centers bring together sales, installation, service, and customer operations teams to deliver seamless, nationwide support. Guided by our Service First value, we don’t just connect the wires and walk away—we provide customized solutions backed by deep expertise and lifecycle support.
How can we help you?
Offices: 135 North Church Street, Suite 310, Spartanburg, South Carolina 29306, US · 526 Oak Streek, Gainesville, Georgia 30501, US · 4405 Dorchester Road, Suite B, North Charleston, South Carolina 29405, US · 2241 Tucker Industrial Drive, Tucker, Georgia 30084, US · 660 Lovejoy Rd NW, Fort Walton Beach, Florida 32548, US
TelecommunicationsTwo Way RadioIn Building CoverageDistributed Antenna SystemsGPS TrackingSEONwireless communicationsSCADAMass NotificationVideo Surveillance
How many Trades jobs are open in Wilmington, NC right now?
There are currently 449 open trades positions in Wilmington, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Wilmington, NC?
Companies currently hiring include Lowe's Companies, Inc., Southern Industrial Constructors, Inc., SBM Management Services, LP, Great Clips Inc., Whaley Foodservice, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Wilmington, NC?
Yes — 9 of the 449 open trades positions offer remote or hybrid work (5 remote, 4 hybrid).
How do I apply for Trades jobs in Wilmington, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.