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Full-time
Health Insurance, Dental Insurance, Vision Insurance, 401(k), Paid Time Off, Holidays
Posted 75d ago
~40 hrs/week
Responsibilities
The Service Advisor is responsible for greeting customers, managing service appointments, and accurately documenting repair orders. They act as a liaison between customers and technicians to ensure high-quality service and exceptional customer satisfaction.
Requirements
Candidates must have 2-4 years of experience as an Automotive Service Advisor and a proven record of strong CSI performance. A valid driver's license and the ability to pass background, MVR, and drug screenings are required.
Full job description
Service Advisor
Duval Motor Company is seeking an experienced, customer-focused Service Advisor to join our team. In this role, you’ll greet customers, manage service appointments, prepare repair orders, and ensure a seamless, high-quality experience from start to finish. We’re looking for a reliable, detail-oriented professional with a strong commitment to exceptional CSI performance.
As a respected, family-owned automotive group, Duval Motor Company is built on integrity, outstanding customer service, and a dedication to positively impacting the lives of both our employees and the customers we serve.
Responsibilities
Greet customers promptly and professionally; gather and document vehicle information
Schedule service appointments and manage the daily service flow
Accurately write repair orders and clearly document customer concerns
Conduct or coordinate test drives to verify issues when needed
Review service history and inspect vehicles to recommend additional maintenance
Educate customers on recommended services and maintenance requirements
Provide accurate estimates for labor and parts
Communicate effectively with technicians, parts department, and other internal teams
Maintain consistent follow-up and deliver exceptional customer satisfaction
Uphold Duval Motor Company’s service standards and brand reputation
Requirements
Valid driver’s license
Ability to pass pre-employment screenings: background check, MVR check, and drug test
Must be legally authorized to work in the United States
Completion of Form I-9 and required documentation within 3 business days of hire
Qualifications
2–4 years of experience as an Automotive Service Advisor (required)
Proven record of strong CSI performance
Excellent communication, interpersonal, and active listening skills
Strong attention to detail and accuracy in documentation
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Problem-solving and analytical abilities
Enthusiastic and customer-service-driven mindset
Benefits
Health, dental, and vision insurance
401(k)
Paid time off and holidays
Employee discounts
Opportunities for career growth and development
Equal Opportunity Employer
Duval Motor Company is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
Big #1 Duval Ford serving Northeast Florida since 1916
Industry
Automotive
Company size
201-500 employees
Founded
1916
Headquarters
Jacksonville, FL
LinkedIn followers
219
Duval Ford is a full-service Ford dealership serving the Jacksonville region, grounded in community, service, and long-term relationships. We support retail customers, business fleets, and public-sector organizations with an emphasis on reliability, continuity, and professional stewardship.
Community Commitment
Rooted in Jacksonville, Duval Ford is built on long-standing relationships, trust, and consistent service to individuals, families, businesses, and organizations across the region.
Service First & Customer Care
Service is a core operating principle. Our teams provide comprehensive vehicle service with a focus on reliability, responsiveness, and long-term care for customers who depend on their vehicles every day.
Commercial Vehicle Center & Ford Pro Elite Commercial Service
As a selected Commercial Vehicle Center, we provide specialized infrastructure and Ford Pro Elite commercial service capabilities designed around uptime, priority scheduling, and commercial service workflows.
Commercial Account Management (CAM)
We support business customers through a dedicated commercial account management approach focused on long-term fleet stewardship, spanning acquisition, upfitting coordination, and service continuity.
Mobile & Fleet Service
Our mobile and on-site service solutions reduce disruption and improve efficiency for organizations where vehicle uptime is critical to daily operations.
Government & Municipal Support
We work with government and municipal organizations that require dependable vehicles, disciplined processes, and service continuity, with an emphasis on accountability and operational readiness.
Retail Sales & Ownership Experience
Our retail operation delivers a professional ownership experience through new and pre-owned vehicle sales supported by an integrated sales and service model focused on clarity and long-term value.
Offices: 1616 Cassat Ave, Jacksonville, FL 32210, US · 1616 Cassat Ave, Jacksonville, Florida 32210, US
How many Trades jobs are open in Jacksonville, FL right now?
There are currently 1,904 open trades positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Jacksonville, FL?
Companies currently hiring include Lowe's Companies, Inc., STELLAR ENERGY AMERICAS, INC., Great Clips Inc., Rally Construction Group, Norlee Group (NLG), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Jacksonville, FL?
Yes — 18 of the 1904 open trades positions offer remote or hybrid work (7 remote, 11 hybrid).
How do I apply for Trades jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.