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Full-time
Paid parental leave, Inclusive workplace, Supportive environment, Training and development
Posted 12d ago
~40 hrs/week
Responsibilities
Perform hands-on installation, repair, and activation of in-home technologies across various indoor and outdoor environments. Provide clear communication to customers regarding findings and outcomes while maintaining high safety and quality standards.
Requirements
Candidates should have a background in trades such as telecommunications, construction, or plumbing and be comfortable with physically demanding, site-based work. A current driver's license and the ability to follow strict safety procedures and risk controls are mandatory.
Full job description
Job Expectations
Be part of transforming Australia’s digital landscape as a Customer Field Technician. In this customer‑facing role, you’ll make a real difference to everyday Australians and see first‑hand the impact your work has on customers.
We are looking for candidates based in the Brisbane area
Are you a tradesperson, trade assistant, or field-based worker looking to take the next step in your career? Whether your background is in telecommunications, construction, plumbing, civil works, or general labouring, this role offers an opportunity to apply your practical experience while developing strong technical capability in a physically active, safety‑critical environment.
A bit about your role
As a Customer Field Technician, you’ll deliver hands‑on installation, repair, activation and connection services in customers’ homes, working across both indoor and outdoor environments. You’ll use a variety of tools and test equipment to install, commission and service in‑home technologies, consistently applying safe work practices and risk controls onsite.
This is an active, field‑based role involving tasks such as lifting and carrying equipment, working at heights or in ceiling spaces, and moving between kneeling and standing positions. You’ll apply strong technical knowledge, methodical fault‑finding and attention to detail to complete work efficiently, safely and to a high standard across varied home settings.
Alongside technical work, you’ll provide clear and respectful in‑premise customer service—explaining findings, next steps and outcomes so customers feel informed and confident. You’ll also have opportunities to build your capability across additional activation and connection tasks through structured training and support from experienced colleagues.
A bit about you
You come from a background in telecommunications, construction, plumbing, civil works, or general labouring and are comfortable with physically active, site-based work. You have experience using hand and power tools, working outdoors, following work instructions, and completing tasks that require strength, coordination, and attention to detail.
You understand the importance of completing work safely onsite and consistently follow procedures, risk controls, and safety guidelines. You’re capable of working in physically demanding environments, adapting to changing conditions, and maintaining focus while performing repetitive or technically detailed tasks.
You communicate clearly, work respectfully in customer and public environments, and contribute positively to a team culture focused on safety, quality, and reliability. You’re open to learning new technical skills, motivated to build long-term capability, and hold a current driver’s licence to support your field-based responsibilities.
If you are dependable, safety-focused, and motivated by practical, hands-on work that delivers real outcomes, this role provides a strong entry point into a long-term technical career with full training and ongoing support.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
Related keywords
Customer Field TechnicianTelecommunicationsConstructionPlumbingCivil worksLabouringInstallationRepairActivationFault-findingHand toolsPower toolsSafety-criticalRisk controlsField-basedDriver's licence
NBN Co runs the nbn® network, helping providers deliver reliable, fast, resilient and secure broadband.
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
2009
Headquarters
North Sydney, NSW
LinkedIn followers
141,236
Total funding
$5.2B
NBN Co runs the nbn® network, helping providers deliver reliable, fast, resilient and secure broadband.
Privacy Policy: www.nbnco.com.au/privacy
Social media community guidelines:
We know that many Australians will have questions and comments about the nbn® network, and we encourage feedback, commentary, and discussion that’s calm, constructive, and considerate.
We expect that anyone wanting to share their opinion on our social channels will ensure that their comments are relevant and respectful to everyone in the community, and adhere to our community guidelines.
These guidelines assist us in identifying any comments that may need to be moderated or removed.
The types of opinions or comments that will not be tolerated within our community include content that is:
1. False, inaccurate or misleading
2. Abusive or threatening, or causes injury or harm to any person
3. Offensive or sexually explicit
4. Racist, sexist, homophobic, transphobic, hateful or discriminatory against any religion, age, ethnicity, or disability or other protected attribute.
5. Illegal, unlawful or defamatory
6. Trolling, deliberate disruption of discussion, or posts that will not further the discussion positively
7. Consistent misrepresentation of nbn or the nbn® network
8. Information that identifies or directs abuse at an nbn personnel
9. Information that identifies another individual or discusses their personal circumstances
10. Any personal attack on the author of content, and other readers/community members
11. An infringement of any third party’s rights, including intellectual property
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13. Solicitation
14. Any computer viruses or another potentially damaging computer program or file
15. Link baiting
nbn does not condone, endorse or approve any content posted on our social channels that violates these guidelines.
Offices: Level 13, 100 Mount street, North Sydney, NSW 2060, AU · Tower 5, Level 14, 727 Collins Street, Melbourne, VIC 3000, AU
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How many Trades jobs are open in Brisbane, Australia right now?
There are currently 165 open trades positions in Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Brisbane, Australia?
Companies currently hiring include Compass Group Australia, UGL Regional Linx, Bapcor Limited, George Weston Foods, nbn® Australia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Brisbane, Australia?
Yes — 6 of the 165 open trades positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Trades jobs in Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.