Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by o…
Skills: Product Strategy, People Management, Commercial Instinct, ROI Analysis, Marketplace Operations
Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by o…
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Head of Engineering & Product Delivery – Pricing, Modelling & Accumulation
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Senior+$1.7B raised
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Full-time
Annual Personal Growth Budget, Mentorship Programs, Work From Anywhere (30 days per year), Monthly Transportation Budget, Monthly Fitness Budget, Employee Discounts on Activities
Posted 9d ago
~40 hrs/week
Responsibilities
Lead the On-Trip product group overseeing fulfillment, AI-driven care resolution, and supplier-traveler coordination. Manage and coach a team of three product managers in Zurich to drive measurable business outcomes.
Requirements
Requires a proven track record of managing senior PMs and synthesizing complex strategies for executive audiences. Experience in operationally complex domains like marketplaces, payments, or customer service technology is essential.
Full job description
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Your mission
GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own:
On-Trip Domain: Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving a significant share of contacts already with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).
Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin.
Your toolkit
Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
Experience managing and coaching junior/senior/lead PMs who own their own domains, with evidence that their output improved under your management.
Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.
Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.
Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.
Extras that give you an edge
Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.
How we’ll make your career journey extraordinary
Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits
And more…
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].
We’re an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
#LI-Hybrid
Related keywords
B2CProduct ManagementAI ResolutionMarketplaceFulfillmentCustomer Care AutomationSupplier CoordinationPost-Booking ExperienceROIKPIsHybrid WorkTravel Technology
GetYourGuide is a leading global online marketplace to discover and book experiences worth traveling for. Travelers can use GetYourGuide to find things to do in more than 18,000 cities, including tours from local experts, exclusive access to must-see attractions, as well as immersive bucket-list experiences. More than 50,000 supply partners leverage GetYourGuide’s easy-to-use platform to grow their businesses, offering 200,000 experiences to travelers around the world.
If you share our passion for travel and tech, check out our open positions at careers.getyourguide.com or take a look behind the scenes of GetYourGuide on our blog: inside.getyourguide.com.
Important notice: Protect yourself from recruitment scams.
To ensure your safety during the application process, please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide will never request your payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected].
Offices: Sonnenburger Straße 73, Berlin, Berlin 10437, DE · Stampfenbachstrasse 48, Zurich, 8006, CH · Via Antonio Salandra, 18, Rome, Laz. 00187, IT
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How many Technology jobs are open in Zurich, Switzerland right now?
There are currently 915 open technology positions in Zurich, Switzerland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Zurich, Switzerland?
Companies currently hiring include Julius Baer, Google, Swisscom, ETH juniors, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Zurich, Switzerland?
Yes — 428 of the 915 open technology positions offer remote or hybrid work (73 remote, 355 hybrid).
How do I apply for Technology jobs in Zurich, Switzerland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.