Role Summary : The NOC Supervisor is the essential, shift-level manager responsible for the stable, efficient, and reliable day-to-day operation of the network infrastructure. This supervisor ensures staff adherence to a…
Skills: Network infrastructure, Incident management, SLA compliance, Troubleshooting, Team leadership
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
About Momentive Technologies Momentive Technologies applies advanced materials science to design and manufacture ultra-high-performance quartz materials, quartz crucibles, and ceramic products that are vital to a variety…
Skills: PLC troubleshooting, Electrical systems maintenance, Power distribution, Combustion systems, Instrumentation
Data Engineer - Data Products - (Hadoop, Spark, Kafka, Python, CA-7, ETL Data Warehousing)
Birmingham, Alabama, United States · On-site
$42k–$172k/yr
Mid level
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Java, Spring Boot, iOS Development, Android Development, Angular
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Business Analysis, Project Coordination, Jira, Software Testing, Change Management
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Api Design, Api Development, Api Integration, Api Security, Java
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Application Development, Business Management, Customer Solutions, Design, Group Problem Solving
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Application Development, Business Management, Customer Solutions, Design, Group Problem Solving
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Software Engineer Sr - Backend Quality Engineer/Automation
Denver, Colorado, United States · On-site
$55k–$152k/yr
Mid level
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Test Automation Engineering, CI/CD, API Testing, SQL, BDD
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Java, Spring Boot, Spring Cloud, Microservices Architecture, OpenShift
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Strategy And Business Analysis, Product Management, Stakeholder Management, Program Management, Project Management
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Java, Spring Framework, Angular, Python, Oracle Database
Software "DevOps" Engineer Principal - Data Platforms (Red Hat OpenShift, Apache Spark, Apache Iceberg)
Birmingham, Alabama, United States · On-site
$88k–$203k/yr
Senior
Position Overview Job Description Summary At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We wo…
Skills: Red Hat OpenShift, Apache Spark, Apache Iceberg, Kubernetes, CI/CD Pipelines
Security Analyst - Reporting, Analytics, and Metrics
Quinte West, Ontario, Canada · On-site
$75k–$138k/yr
Mid level
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Access Control, Building Architecture, Customer Solutions, Disaster Recovery Planning, Information Security
Data Analyst Senior/Business Analyst Senior - Data and Automation (SQL, Python, Data Quality, AI Tools)
Strongsville, Ohio, United States · On-site
$75k–$125k/yr
Mid level
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Analytical Thinking, Data Analytics, Data Mining, Data Science, Machine Learning
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Application Development, Business Management, Customer Solutions, Design, Group Problem Solving
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Application Development, Business Management, Customer Solutions, Design, Group Problem Solving
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Full-time
associate degree
Posted 57d ago
~40 hrs/week
Responsibilities
The NOC Supervisor manages daily network operations, oversees staff performance, and ensures adherence to SLAs and standard operating procedures. They act as the primary escalation point for technical issues and coordinate response efforts during critical incidents.
Requirements
Candidates must have at least 3 years of experience in a 24/7 operations environment and 1 year of supervisory experience. An associate degree or equivalent technical training is required, along with the ability to obtain a U.S. Government Public Trust clearance.
Full job description
Role Summary :
The NOC Supervisor is the essential, shift-level manager responsible for the stable, efficient, and reliable day-to-day operation of the network infrastructure. This supervisor ensures staff adherence to all procedures, manages workload prioritization, and serves as the primary escalation point for frontline NOC Analysts and Technicians, driving incident response to meet critical Service Level Agreements (SLAs) during their shift.
Responsibilities :
Daily Operations & Workload Management :
Shift Command: Oversee all day-to-day NOC activities during the assigned shift.
Workload Distribution: Review and assign all incoming work, including automated alerts, trouble tickets, service requests, and change orders, ensuring proper prioritization and timely resolution by NOC staff.
Performance Monitoring: Ensure the team is diligently monitoring all network and system health dashboards, performance metrics, and alerts using monitoring tools.
SLA Compliance: Drive the team to meet or exceed Service Level Agreements (SLAs) for response time (MTTA) and resolution time (MTTR).
Documentation Quality: Review the quality and completeness of all incident tickets, ensuring all actions, escalations, and resolutions are accurately logged in the ticketing system.
Incident and Crisis Management :
Escalation Authority: Act as the first point of escalation for complex technical issues that Level 1/2 NOC staff cannot resolve, providing guidance or stepping in to troubleshoot.
Major Incident Coordinator: Take ownership of critical incidents (P1/P2 outages), coordinating the initial response, managing bridge calls, and engaging specialized engineering teams (Tier 3/Network Engineering).
Communication Hub: Ensure clear, timely, and effective internal and external communication regarding the status of all significant incidents and maintenance activities.
Problem Prevention: Lead preliminary root cause analysis (RCA) on recurring incidents and collaborate with the Problem Management team to find and eliminate systemic issues.
Team Leadership and Development :
Staff Management: Manage the daily supervision of NOC Analysts and Technicians, including scheduling, time-off requests, and ensuring adequate 24/7 coverage.
Mentoring and Coaching: Provide coaching, training, and technical mentorship to develop the team's troubleshooting and diagnostic skills.
Performance Evaluation: Conduct regular check-ins and performance reviews, offering constructive feedback and contributing to formal employee appraisals.
Hiring and Onboarding: Assist the NOC Manager with the recruitment, interviewing, and onboarding of new technical staff.
Process and Policy Enforcement :
Procedure Enforcement: Ensure all NOC staff strictly adhere to established Standard Operating Procedures (SOPs), runbooks, and ITIL-based processes (Incident Management, Change Management, Problem Management).
Change Control Review: Oversee and approve network change requests during the shift, ensuring change management policies are followed to minimize risk to the production environment.
Knowledge Base Maintenance: Champion the creation and maintenance of a robust knowledge base (KEDB) for common resolutions and known errors.
Operational Reporting: Prepare and present daily, weekly, or shift reports on NOC performance, network availability, and key metrics for management review.
Required Qualifications :
Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
Education: Associate's Degree (or equivalent) in IT, Computer Science, or equivalent technical training/certifications (or equivalent work experience).
Experience: Minimum 3+ years of hands-on experience in a 24/7 operations environment, triage, and ticket management.
Experience: Minimum 1+ year of experience guiding, mentoring, or directly supervising junior technical staff.
Core Skills: Proven ability to coordinate initial incident response, manage bridge calls, and perform accurate ticket quality review.
Core Skills: Solid understanding of network monitoring tools, protocols (TCP/IP), and basic troubleshooting for LAN/WAN/Security devices.
Telsource has re-branded - we're now Acuative!
Visit our web site to learn more - www.acuative.com
Since 1984, Acuative has provided superior service and best-of-breed technology solutions to telecom provider, enterprise, finance, retail and public sector markets. With keen insight, dynamic skill and forward-thinking vision, Telsource/Acuative utilizes its extensive expertise in the areas of voice, data, video, managed services, data centers, unified communications and security.
Offering comprehensive global support for large geographically dispersed enterprises with remote or branch offices, our services maximize clients’ return on their technology investment while adeptly preparing them for their future.
Offices: 30 Two Bridges Road, #240, Fairfield, New Jersey 07004, US · 570 Lake Cook Road, #470, Deerfield, Illinois 60015, US · 8237 Dow Circle, Cleveland, Ohio 44136, US · 2830 Market Loop, #104, Southlake, Texas 76092, US
Managed ServicesService Contract AdministrationProfessional ServicesCentral Office (EF&I) ServicesField ServicesTechnical ServicesDigital Signage and KiosksCloud TelephonyWireless Connectivityand PCI Security and Compliance
How much do Technology jobs in Strongsville, OH pay?
Based on 98 listings with disclosed salaries, most technology jobs in Strongsville, OH pay between $65k–$186k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Strongsville, OH right now?
There are currently 169 open technology positions in Strongsville, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Strongsville, OH?
Companies currently hiring include PNC, Union Home Mortgage Corp., Telsource Corporation, Foundation Software, Intralot, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Strongsville, OH?
Yes — 6 of the 169 open technology positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Technology jobs in Strongsville, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.