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São Paulo, São Paulo, Brazil · Hybrid
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São Paulo, São Paulo, Brazil · Hybrid
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São Paulo, São Paulo, Brazil · On-site
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São Paulo, São Paulo, Brazil · Remote OK
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São Paulo, São Paulo, Brazil · Remote Solely
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São Paulo, São Paulo, Brazil · On-site
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Sorocaba, São Paulo, Brazil · On-site
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São Paulo, São Paulo, Brazil · Hybrid
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São Paulo, São Paulo, Brazil · Hybrid
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São Paulo, São Paulo, Brazil · Remote Solely
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São Paulo, São Paulo, Brazil · On-site
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São Paulo, São Paulo, Brazil · On-site
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The role acts as a bridge between Customer Experience, Product, and Technology teams to drive automation and process improvements within BEES Care. Responsibilities include analyzing customer journeys, building data-driven business cases, and defining the strategic roadmap for AI and automation capabilities.
Requires a bachelor's degree in Business, Engineering, Computer Science, or a related field with advanced English proficiency. Candidates must have experience in customer operations, partnering with tech teams to define requirements, and strong analytical skills for monitoring KPIs.
AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.
Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
About the Role
As a Business Strategy & Automation Specialist within BEES Care, you will play a key role in shaping the future of our customer support experience across global markets. Acting as the bridge between Customer Experience, Product, and Technology teams, you will identify opportunities to improve support processes, drive automation initiatives, and help define solutions that enhance customer experience while increasing operational efficiency.
This role is ideal for someone who enjoys solving complex business problems through data, collaborating across multiple stakeholders, and transforming operational insights into scalable product and automation initiatives. You will contribute to BEES Care's strategic roadmap by helping prioritize opportunities, defining business cases, measuring impact, and supporting the evolution of AI and automation capabilities across customer support.
What we offer
• Performance-based bonus
• Attendance bonus
• Private pension plan
• Meal allowance
• Casual office and dress code
• Days off
• Health, dental, and life insurance plans
• Discounts on medications
• Partnership with WellHub
• Childcare assistance
• Discounts on Ambev products
• Clube Ben partnership
• Scholarship program*
• School supplies support
• Language learning platforms and training
• Transportation allowance
*Applicable rules apply.
As a company, we dream big to create a future with more cheers. We are always looking to serve up new ways to meet life’s moments, move our industry forward and make a meaningful impact in the world. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest ingredients. Our diverse portfolio of well over 500 beer brands includes global brands Budweiser®, Corona® and Stella Artois®; multi-country brands Beck’s®, Hoegaarden®, Leffe® and Michelob ULTRA®; and local champions such as Aguila®, Antarctica®, Bud Light®, Brahma®, Cass®, Castle®, Castle Lite®, Cristal®, Harbin®, Jupiler®, Modelo Especial®, Quilmes®, Victoria®, Sedrin®, and Skol®. Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium. To the pioneering spirit of the Anheuser & Co brewery in St. Louis, US. To the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. To Bohemia, the first brewery in Brazil. Geographically diversified with a balanced exposure to developed and developing markets, we leverage the collective strengths of approximately 167,000 colleagues based in nearly 50 countries worldwide.
Offices: Brouwerijplein 1, Leuven, 3000, BE · 250 Park Ave, New York, NY 10177, US · 125 W. 24th Street, New York, NY 10011, US · Piazza Francesco Buffoni, 3, Gallarate, Lomb. 21013, IT · Ceresstraat 1, Breda, North Brabant 4811 CA, NL
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