Head of AI/ML Solutions & Client Intelligence, Senior Vice President
Jersey City, New Jersey, United States · Hybrid
$177k–$265k/yr
Senior+$3.5B raised
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Skills: Artificial Intelligence, Machine Learning, Generative AI, Data Science, Python
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$177k–$265k/yr
Full-time
Medical Coverage, Dental Coverage, Vision Coverage, 401(k), Life Insurance, Accident Insurance
Posted 27d ago
Apply by Aug 16
~40 hrs/week
Responsibilities
Lead the strategic development and delivery of AI/ML and advanced analytics solutions to enhance client intelligence and revenue growth across various banking sectors. Manage a team of engineers and data scientists to build predictive models and Generative AI tools that improve front-office productivity.
Requirements
Requires over 8 years of technology experience in AI/ML, data science, and enterprise application development, with at least 5 years in a leadership role. Must possess deep technical expertise in LLMs, MLOps, and financial services domain knowledge.
Full job description
Senior Vice President (SVP) – Head of AI/ML Solutions & Client Intelligence
Citi is seeking an experienced and visionary technology leader to lead the development and delivery of next-generation Artificial Intelligence (AI), Machine Learning (ML), and Advanced Analytics solutions supporting Institutional Sales, Investment Banking, Corporate Banking, Treasury & Trade Solutions, Investor Services, Issuer Services, Prime Finance, and Investment Research.
This leader will drive the AI strategy and execution for Citi's Customer Relationship Management (CRM), Revenue Analytics, Client Profitability, Client Intelligence, and Relationship Management platforms. The role combines AI/ML leadership, data science, software engineering, business partnership, and people management to deliver measurable business outcomes that enhance client engagement, revenue growth, productivity, and profitability.
The successful candidate will lead a team of engineers and data scientists while partnering closely with Sales, Banking, Relationship Managers, Research Analysts, Product Managers, and Technology leaders across the organization.
Key Responsibilities
AI & Data Science Leadership
Define and execute the strategic roadmap for AI, Machine Learning, Generative AI, and advanced analytics capabilities across Citi's client and revenue management platforms.
Build intelligent solutions that improve client acquisition, retention, wallet-share growth, cross-selling opportunities, and relationship effectiveness.
Develop predictive models for:
Client revenue forecasting
Client profitability optimization
Client churn and retention analysis
Coverage optimization
Relationship intelligence
Next-best-action recommendations
Opportunity identification
Implement Generative AI and Agentic AI solutions to enhance banker, salesperson, relationship manager, and research analyst productivity.
Client Intelligence & Analytics
Design and deliver advanced client intelligence solutions that leverage:
CRM interaction data
Call reports
Client feedback surveys
Research consumption data
Market and pricing data
Transaction and revenue data
External and alternative data sources
Develop business intelligence capabilities that provide a comprehensive view of client relationships, engagement patterns, and growth opportunities.
Build advanced recommendation engines and knowledge discovery capabilities that surface actionable insights to front-office teams.
Technology Leadership
Lead end-to-end delivery of AI-powered applications from ideation through production.
Establish scalable AI/ML platforms, MLOps practices, and model governance frameworks.
Drive architecture decisions across:
Data engineering
Data integration
Machine learning platforms
Cloud and distributed computing
Real-time analytics
API and microservices architectures
Ensure solutions meet Citi's standards for security, compliance, model governance, resilience, and operational excellence.
Forward-Deployed Engineering & Business Partnership
Function as a strategic technology advisor to business stakeholders.
Collaborate directly with senior leaders across Sales, Banking, Research, Treasury, Investor Services, Issuer Services, and Prime Finance.
Translate business challenges into data-driven solutions and measurable outcomes.
Drive rapid experimentation and deployment of AI capabilities aligned with strategic business priorities.
Team Leadership
Lead, mentor, and develop a high-performing team of approximately 6 engineers and data scientists.
Foster a culture of innovation, accountability, continuous learning, and engineering excellence.
Build organizational AI capabilities and promote adoption of emerging technologies across the business.
Qualifications
Required Experience
8+ years of technology experience, including:
AI/ML and Data Science
Enterprise Application Development
Data Engineering
Analytics Platforms
Financial Services Technology
5+ years leading engineering and/or data science teams.
Demonstrated experience delivering AI solutions in production environments.
Experience partnering directly with business stakeholders and executive leadership.
Technical Skills
AI / Machine Learning
Machine Learning, Deep Learning, NLP, LLMs, Generative AI
Predictive Analytics
Recommendation Systems
Knowledge Graphs
Retrieval-Augmented Generation (RAG)
Agentic AI Architectures
Model Evaluation and Governance
Programming & Engineering
Python
Java and/or .NET
SQL
Spark
Distributed Data Processing
REST APIs
Microservices Architecture
Data & Analytics
Data Modeling
Data Warehousing
Data Integration
ETL/ELT Frameworks
Streaming Technologies
Data Governance
Master Data Management
Business Intelligence Platforms
DevOps & MLOps
CI/CD Pipelines
GitHub
Kubernetes
Docker
Infrastructure as Code
Model Monitoring
Feature Stores
MLOps Frameworks
Domain Expertise
Strong understanding of one or more of:
Institutional Sales
Investment Banking
Corporate Banking
Treasury & Trade Services
Investor Services
Issuer Services
Prime Finance
Capital Markets
Investment Research
Relationship Management
Client Coverage Models
Leadership Competencies
Strategic Thinker
Technology Visionary
Business Outcome Focused
Strong Executive Presence
Data-Driven Decision Maker
Exceptional Communication Skills
Talent Developer and Coach
Collaborative Partner Across Business and Technology
Success Measures
Within the first 12–24 months, this leader will:
Establish Citi's AI roadmap for client intelligence and relationship management platforms.
Deliver AI-powered client intelligence and revenue growth capabilities.
Improve banker and salesperson productivity through intelligent workflow automation.
Enhance client profitability and coverage effectiveness through predictive analytics.
Operationalize Generative AI solutions within CRM and client engagement platforms.
Build a scalable AI engineering and MLOps foundation supporting enterprise growth.
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
BankingCommercial BankingInvestment BankingWealth ManagementCredit CardsCapital MarketsEquity and Fixed Income ResearchConsumer LendingCash Managementand Transaction Services
How much do Technology jobs in Jersey City, NJ pay?
Based on 847 listings with disclosed salaries, most technology jobs in Jersey City, NJ pay between $104k–$230k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Jersey City, NJ right now?
There are currently 977 open technology positions in Jersey City, NJ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Jersey City, NJ?
Companies currently hiring include JPMorganChase, Bank of America, Amazon, Citi, The Depository Trust & Clearing Corporation (DTCC), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Jersey City, NJ?
Yes — 491 of the 977 open technology positions offer remote or hybrid work (114 remote, 377 hybrid).
How do I apply for Technology jobs in Jersey City, NJ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.