Hong Kong Island, Hong Kong, China · On-site
Position Description We are seeking an experienced and customer-focused Senior Desktop Support to provide dedicated end-user-support for our Hong Kong Trading Floors. The successful candidate will be responsible for supp…
Skills: Desktop Support, Bloomberg, Refinitiv, Market Data Platforms, Windows
Hong Kong Island, Hong Kong, China · On-site
Solution Analyst The job description for the A9 Document Administrator: Manage and organize the A9 document repository and maintain versions for tracking Maintain document templates and document updating standard procedu…
Skills: Document Management, Version Control, Stakeholder Coordination, Problem Solving, Reporting
Hong Kong Island, Hong Kong, China · On-site
Job Overview To govern and overview the development team, technical support on system, and enhancement of the system and its integrations with related enterprise systems, ensuring high-quality delivery of the team, smoot…
Skills: System Analysis, Application Development, Project Management, Technical Design, API Integration
Hong Kong Island, Hong Kong, China · On-site
Job Responsibilities Develop sector expertise through continuous engagement with institutional investors, corporate management teams, industry experts, consultants, and ecosystem participantsConduct fundamental equity an…
Skills: Equity Research, Financial Modeling, Valuation, Scenario Analysis, Financial Statement Analysis
Hong Kong Island, Hong Kong, China · On-site
Role Purpose: Digital Assets & Currencies (DAC) is a core pillar of future growth for CIB and, by extension, Securities Services (SSV). It underpins how we evolve our client proposition, strengthen market position, and o…
Skills: Product management, Digital assets, Securities services, Tokenised securities, Digital asset custody
Hong Kong Island, Hong Kong, China · On-site
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific …
Skills: Python, C++, Linux Internals, TCP/IP, Multicast
Hong Kong Island, Hong Kong, China · On-site
Position Description The Position will be worked as the PE professional investment manager for CITIC CLSA’s USD Investment platform “CITIC CLSA Capital Partners” with a 5 billion USD AUM. Responsible for growth private e…
Skills: Private Equity Investment, Deal Sourcing, Portfolio Management, Financial Analysis, Deal Structuring
Hong Kong Island, Hong Kong, China · On-site
In Industry & Enterprise we work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, im…
Skills: Data Analysis, Machine Learning, Predictive Modelling, Python, R
Hong Kong Island, Hong Kong, China · On-site
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the se…
Skills: Electrical Systems Operation, Mechanical Systems Operation, BMS, EPMS, Troubleshooting
Hong Kong Island, Hong Kong, China · On-site
Company Introduction: We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater cho…
Skills: Data Modeling, Enterprise Data Warehouse, ETL/ELT, SQL, Cloud Data Warehouse
Hong Kong Island, Hong Kong, China · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Data Reconciliation, Data Cleansing, Scripting, Microsoft Excel, SQL
Hong Kong Island, Hong Kong, China · On-site
Your Role Oversee the monitoring, operation, and service restoration of Indoor Mobile and WiFi radio networks to meet agreed network KPIs and internal/external customer SLA requirements Develop and execute operational pl…
Skills: Network Operations, Radio Network Engineering, Project Management, Root Cause Analysis, Stakeholder Management
Hong Kong Island, Hong Kong, China · On-site
Your role Conduct data mining, cleansing, and exploration of structured and unstructured data Identify patterns and create predictive models using AI methods Perform ETL processes, and data mapping activities Develop and…
Skills: Data Mining, Predictive Modeling, ETL, Data Mapping, SQL
Hong Kong Island, Hong Kong, China · On-site
Shape the Future of Data. Design Products That Matter. Join Capco's growing Data & Analytics practice and help some of the world's leading financial institutions unlock the value of their data. We're looking for experien…
Skills: Data Architecture, Data Modelling, Data Products, Enterprise Data Solutions, Cloud Migration
Hong Kong Island, Hong Kong, China · On-site
Position Description We are looking for an IT Security Analyst who is proactive, self-motivate, willing- to-do attitude to be part of an international IT Security team to engineer and support security solutions. As a tea…
Skills: Penetration Testing, Vulnerability Scanning, Code Review, Security Assessment, Red Teaming
Hong Kong Island, Hong Kong, China · On-site
Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a …
Skills: IT Support, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Microsoft 365 Administration
Shenzhen, Guangdong Province, China · On-site
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Product Management, AI Strategy, Process Engineering, SQL, Data Analysis
Hong Kong Island, Hong Kong, China · On-site
Allianz Trade is a leader in the trade credit insurance market and embraces innovative technologies. We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used p…
Skills: BI Tools, DataHub, MicroStrategy, Data Governance, Change Management
Hong Kong Island, Hong Kong, China · On-site
About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled…
Skills: Digital Product Management, Agile Methodology, Scrum, Design Thinking, UX/UI Design
Hong Kong Island, Hong Kong, China · On-site
About Wincent We do HFT on crypto. We make ~1% of global crypto trading volume. Our team is 150 people—mostly engineers, traders, and quants. We are a bit weird: We strongly care about our culture. We are self-taught. Ou…
Skills: Systematic Trading, Probability, Statistics, Data Modelling, Python
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Provide dedicated technical support for Hong Kong trading floors, focusing on the stability and performance of desktop technologies and market data applications. Manage vendor relationships, hardware procurement, and ensure compliance with IT security policies.
Requires a bachelor's degree in IT and 5-8 years of desktop support experience, preferably within financial services. Must be proficient in supporting Bloomberg and Refinitiv platforms and be fluent in English, Mandarin, and Cantonese.
We are seeking an experienced and customer-focused Senior Desktop Support to provide dedicated end-user-support for our Hong Kong Trading Floors. The successful candidate will be responsible for supporting front-office users, ensuring the stability, availability, and performance of desktop technologies and market data applications.
This role requires a strong understanding of financial markets technology, market data platforms, desktop infrastructure, and trade floor operations. The individual will work closely with business users, application teams, infrastructure teams, and external vendors to deliver a high standard of technical support in a fast-paced, high-pressure environment.
Provide dedicated technical support for trade floor users
Support and troubleshoot Bloomberg, Refinitiv, and other market data platforms.
Manage market data licenses, renewals, and vendor relationships for Hong Kong.
Participate in BCP testing and support onboarding of new market data applications.
Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications
Coordinate joiner setup, leaver deprovisioning, and user access requirements.
Manage procurement of PCs, peripherals, and End User Services (EUS) equipment.
Collaborate with other IT teams and vendors to escalate and resolve complex technical issues
Responsible for video conferencing management and presentation support
Maintain IT asset inventory and lifecycle records.
Ensure compliance with IT security policies and procedures.
Provide on-call support during critical trading hours.
Identify and recommend technology improvements to enhance the user experience.
Bachelor's degree in Information Technology or related discipline.
Around 5-8 years of desktop support experience, preferably within financial services or investment banking.
Hands-on experience supporting Bloomberg, Refinitiv, and local market data products.
Strong knowledge of Windows, macOS, Microsoft 365, and basic networking.
Excellent troubleshooting and problem-solving skills.
Working knowledge of ITIL service management processes.
Fluent in English, Mandarin and Cantonese.
Excellent verbal and written communication skills.
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CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com. To read our social media disclaimer, visit clsa.com/clsa-social-media-guidelines/
Offices: 18/F, One Pacific Place, 88 Queensway, Hong Kong, HK · 1155 Avenue of the Americas, 17th Floor, New York, NY 10036, US · 345 California St, Suite 600, San Francisco, CA 94104, US · 26F CITIC Securities Tower, No.48 Liangmaqiao Road, Chaoyang District, Beijing, CN · Room 910, 9/F, 100 Century Avenue, Pudong New Area, Shanghai 200120, CN
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