PatientPop, a Tebra companyHeredia, Costa Rica · Hybrid
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PatientPop, a Tebra company
Heredia, Costa Rica • Hybrid
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The role focuses on bridging business needs and technical solutions to optimize the customer operations technology stack, specifically leveraging AI to improve efficiency. Responsibilities include designing logical workflows for Customer Success and Support teams and providing blueprints for system administrators to implement.
Requires 2-4 years of experience in Customer Success and Support operations with a proven track record of automating workflows in Salesforce and optimizing AI-driven processes. Proficiency in designing technical solutions and troubleshooting complex CRM issues is essential.
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
As a Customer Operations Systems Analyst, you'll step into a pivotal, new role, partnering across the entire customer organization. You'll be instrumental in bridging the gap between business needs and technical solutions to supercharge the usage and adoption of our technology stack. A core focus will be optimizing AI applications to significantly boost our operational efficiency and elevate the customer experience. Your mission is to deeply understand the challenges faced by our Customer Success and Support teams, and then design the logical workflows to resolve them, providing clear, comprehensive solution blueprints for our Systems Administrators to implement.
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
We get to know our customers - and their patients - and look at the world through their lens.
Healthcare is too complex. We aim to simplify it for everyone.
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
We are diverse, humble, and collaborative. We put the team first and win together.
Life is short and joy is underrated. We take time to have fun and celebrate success.
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
PatientPop and Kareo are now Tebra. The digital backbone for a new era of practice well-being.
PatientPop is now part of Tebra. Tebra is a leading healthcare technology company dedicated to empowering independent practices with innovative EHR and automation solutions. Our comprehensive platform integrates practice growth, patient experience, care delivery, billing, and data insights to streamline operations and enhance patient care. Serving over 165,000 providers and managing 190 million patient records, Tebra is committed to modernizing healthcare and ensuring the success of independent practices.
Offices: 1111 Bayside Dr, Ste 270, Corona del Mar, California 92625, US
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