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Hà Nội, Vietnam · Hybrid
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Full-time
bachelor degree, professional certificate
Posted 7d ago
~40 hrs/week
Responsibilities
The job holder supports change management activities including impact assessment, stakeholder engagement, and the development of communication plans. They also manage user support, content creation for digital channels, and facilitate the implementation of new operational processes.
Requirements
Candidates must have at least 5 years of experience in finance, communications, or technology, along with strong writing and editing skills. A bachelor's degree in a relevant field is required, and professional change management certifications like PROSCI or ADKAR are considered advantageous.
Full job description
Job Purpose
-The job holder supports change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and reporting performance results). -The job holder supports the team with communication activities, user support, content development on digital channels and supports users on the implementation of change.
Key Accountabilities (1)
Change Management Support - Support with change impact assessment and stakeholder analysis (for internal and external stakeholders). - Consolidate risks and issues for proactive issue resolution. - Develop communication plans and track progress. - Consolidate data and prepare reports on performance results / efficiency of communication and transformation change implementation activities. - Support the design, planning, pilot preparation and implementation of initiatives. - Prepare reports for discussions and updates on transformation initiatives.
Key Accountabilities (2)
User Support và Communication Collaterals - Develop and manage user manuals / guidelines, materials, customer support scripts. - Create, edit and manage content for communication campaigns. - Actively research, collect information, update new market trends to develop new content strategy. - Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users. - Support to set up the coordination mechanism between different units/stakeholder, facilitate the setting of new operational process, procedure and system to prepare for change
Key Accountabilities (3)
Capability building - Conduct training need analysis (TNAs) and provide input và document requirements to training/capability building team; - Cooperate with training team to develop and implement training, capacity building and other transformation support programs. - Frequently assess the readiness of the people and organisation, identify improvement areas and propose prompt solutions. - Develop and run change agent/ change ambassador/ change champion networks
Key Relationships - Direct Manager
Expert, Change Management
Key Relationships - Direct Reports
Assigned team members
Key Relationships - Internal Stakeholders
Teams within the Transformation Office and relevant departments in the Bank.
Key Relationships - External Stakeholders
Partners providing professional services
Success Profile - Qualification and Experiences
Domain Expertise - 05+ years of relevant experience in a financial, marketing agency, communications and public relations or technology organization - Strong writing, editing, and proofreading skills in English and Vietnamese languages - Experience in preparing for change execution - Experience in supporting project management and organizational change projec Agile / Digital Experience - Knowledgeable on digital technology, digital banking, ecommerce and fin tech advancements - Experience creating online/digital content within the interactive space - Experience developing web/app content for financial services products - Experience working in an Agile environment/team to support large scale transformation projects will be advantageous Qualifications - Bachelor's degree in Communications, Public Relations, Marketing, Journalism, Business Administration, Finance and Banking - Professional change certification in PROSCI / ADKAR will be advantageous
🌟𝗔𝗯𝗼𝘂𝘁 𝗧𝗲𝗰𝗵𝗰𝗼𝗺𝗯𝗮𝗻𝗸
𝗩𝗶𝘀𝗶𝗼𝗻: Change banking, change lives. Uplifting everyone to reach their full potential.
𝗠𝗶𝘀𝘀𝗶𝗼𝗻: Lead the digital transformation of the financial industry, enabling individuals, businesses, and corporations to progress and thrive sustainably.
𝗕𝗿𝗮𝗻𝗱 𝗣𝗿𝗼𝗺𝗶𝘀𝗲: Be Greater.
🎯 𝗢𝘂𝗿 𝟱 𝗬𝗲𝗮𝗿 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆
With a visionary five-year strategy, we're poised to elevate banking experiences while cementing as industry pioneers with talents around the world.
3 main pillars:
𝗗𝗜𝗚𝗜𝗧𝗔𝗟: Enablement & Empowerment, e.g., tools, dashboards, easy processes.
𝗗𝗔𝗧𝗔: Experience @ Scale, e.g., simple and intuitive banking-less clicks, personalized recommendation based on transaction history.
𝗧𝗔𝗟𝗘𝗡𝗧: Experience @ Scale, e.g., help frontline know customers & offer personalized recommendation.
🥇 𝗧𝗵𝗲 𝗕𝗮𝗻𝗸 𝗪𝗶𝘁𝗵 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗣𝗿𝗲𝘀𝘁𝗶𝗴𝗶𝗼𝘂𝘀 𝗔𝘄𝗮𝗿𝗱𝘀
Step into a world of banking excellence. Our institution stands tall among the industry's elite, adorned with a myriad of prestigious awards. From global recognition for innovation to accolades for exceptional customer service, each accolade signifies our unwavering commitment to excellence. These honors showcase our dedication to setting the benchmark in banking, ensuring every client receives unparalleled service and expertise.
👉 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗧𝗮𝗹𝗲𝗻𝘁 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗷𝗼𝗯 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 𝗮𝘁:
- Website: http://techcombankjobs.com/en
- Fanpage: @Techcombank Careers
- Email: [email protected]
Offices: 6 Quang Trung Street, Hoan Kiem District, Ha Noi, VN · 119 Tran Duy Hung Street, Cau Giay District, Hanoi City, VN · 23 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City, VN
How many Technology jobs are open in Hà Nội, Vietnam right now?
There are currently 418 open technology positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Hà Nội, Vietnam?
Companies currently hiring include VINFAST, Techcombank (TCB), Aloha Consulting Group, Cisco, GFT Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Hà Nội, Vietnam?
Yes — 70 of the 418 open technology positions offer remote or hybrid work (22 remote, 48 hybrid).
How do I apply for Technology jobs in Hà Nội, Vietnam?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.