China · On-site
The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By…
Skills: Customer Success, Account Management, SaaS, Relationship Building, Customer Onboarding
Hà Nội, Vietnam · On-site
The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By…
Skills: Software Quality Assurance, Test automation, API testing, Jira, TestRail
Hà Nội, Vietnam · On-site
The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By…
Skills: Agentic AI Pipelines, Python, LLMs, Prompt Engineering, RAG
London, England, United Kingdom · On-site
The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By…
Skills: Enterprise B2B Sales, Strategic Account Management, Executive Relationship Management, Complex Deal Negotiation, SaaS Sales
Hà Nội, Vietnam · On-site
The Company RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By…
Skills: Playwright, TypeScript, JavaScript, TestRail, Scrum Master
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The Customer Success Manager will manage a portfolio of enterprise accounts to drive value realization, engagement, and retention across the RightShip product suite. They will act as a trusted partner to customers, coordinating onboarding, supporting renewals, and collaborating with internal teams to ensure product adoption and issue resolution.
Candidates must hold a bachelor's degree in Business, Maritime Studies, Marketing, or a related field. The role requires 6–8+ years of experience in customer success, account management, or client relationship roles, preferably within SaaS or the maritime industry.
RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem.
By combining trusted standards, AI-native technology, rich maritime data and industry expertise, RightShip transforms complex safety and operational risk into intelligence our customers can act on with confidence.
More than 1,000 organisations worldwide rely on RightShip to strengthen safety, improve resilience, simplify compliance and raise standards across global shipping. As RightShip evolves into a scalable intelligence platform, we continue to connect the global supply chain around a shared ambition: safer people, safer vessels and a safer, more sustainable industry.
To find out more visit RightShip.com.
We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices.
We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.
RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you!
Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and is responsible for driving customer value realisation, engagement and retention across the RightShip product suite.
The CSM, Ent will focus on the enterprise and mid-market segment of customers that require high-touch, dedicated service and support. The CSM, Ent will work closely in partnership with Sales Business Development Managers (BDMs) and Account Managers (AMs) to ensure our largest, most strategic accounts are realizing value.
The role ensures customers are successfully onboarded, supported and enabled to maximise the value of RightShip’s solutions throughout the lifecycle of their engagement. The Customer Success Manager acts as a trusted partner to customers, working closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals.
The CSM plays an important role in maintaining strong customer relationships, identifying risks to retention, and supporting growth opportunities across the customer portfolio.
Major Responsibilities
RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
Maritime industry's leading safety and risk intelligence platform
RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By combining trusted standards, AI-native technology, rich maritime data and industry expertise, RightShip transforms complex safety and operational risk into intelligence our customers can act on with confidence. More than 1,000 organisations worldwide rely on RightShip to strengthen safety, improve resilience, simplify compliance and raise standards across global shipping. As RightShip evolves into a scalable intelligence platform, we continue to connect the global supply chain around a shared ambition: safer people, safer vessels and a safer, more sustainable industry.
Offices: 20 Cecil St, PLUS, Singapore, #13-06, Singapore, Singapore 049705, SG · Level 8/550 Bourke St, Melbourne, Melbourne, Victoria 3000, AU · London EC3V 2NH, 62-64 Cornhill, London, England, GB · Suite 350, 52 Sugarcreek Centre Boulevard, Sugarland, Texas TX77478, US · Hanoi, VN
Maritime industry's leading safety and risk intelligence platform
RightShip is the maritime industry's leading safety and risk intelligence platform. We exist to advance the vision of a Zero Harm maritime industry by enabling better safety decisions across the ecosystem. By combining trusted standards, AI-native technology, rich maritime data and industry expertise, RightShip transforms complex safety and operational risk into intelligence our customers can act on with confidence. More than 1,000 organisations worldwide rely on RightShip to strengthen safety, improve resilience, simplify compliance and raise standards across global shipping. As RightShip evolves into a scalable intelligence platform, we continue to connect the global supply chain around a shared ambition: safer people, safer vessels and a safer, more sustainable industry.
Offices: 20 Cecil St, PLUS, Singapore, #13-06, Singapore, Singapore 049705, SG · Level 8/550 Bourke St, Melbourne, Melbourne, Victoria 3000, AU · London EC3V 2NH, 62-64 Cornhill, London, England, GB · Suite 350, 52 Sugarcreek Centre Boulevard, Sugarland, Texas TX77478, US · Hanoi, VN
