Overview The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the…
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SPIDR - Black Belt Performance Improvement Analyst - Falls Church VA
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Full-time
Medical, Dental, Vision, 401(k) With Company Match, Paid Time Off
Posted 28d ago
Apply by Jul 14
~40 hrs/week
Responsibilities
The Service Technician II is responsible for testing, troubleshooting, and repairing security systems, including access control and video systems, at customer sites. They manage service tickets, maintain company equipment, and ensure high-quality service delivery to meet client expectations.
Requirements
Candidates must possess advanced electronics and electrical knowledge, along with mid-to-advanced networking skills and a valid driver's license. The role requires the ability to lift up to 75 pounds and availability for overtime, weeknights, and weekends.
Full job description
Overview
The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.
The Service Technician tests, troubleshoots, and repairs all aspects of our access control systems. Experience with servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches is a plus. Must be able to troubleshoot problems at customer sites and remotely. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations
Responsibilities
Service and Resolution (70%):
Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems
Diagnoses CCTV system problems and determine faulty components
Programs digital video recorders and network video recorders according to client needs
Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards
Provides regular progress updates to all stakeholders
Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment
Services, and repairs Kastle access control and video systems.
Interfaces with customers to insure their complete confidence in the Kastle System.
Verifies completed work is documented accurately and consults with manager to resolve discrepancies.
Maintains company‑owned vehicles, tools, equipment, and individual tool issue.
Local Travel to worksites in the DC Metro
Service Ticket Administration (15%):
Manage tickets once assigned
Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director
Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies
Processes Work orders & Service requests in field service dispatch system
Equipment Maintenance and Inventory (5%):
Maintains and protects building keys to customer buildings.
Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects
Must be available to perform end of year and interim inventory counts.
Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue.
Qualifications
Advanced electronics knowledge
Advanced electrical knowledge
Mid-level to advanced networking knowledge with certifications
Advanced diagnostic skills for more complex services
Works closely with network and IT personnel about IP addressing issues.
Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP
Ability to perform quality service repairs on multiple supported products
Work history must display stability and consistent attendance
Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision
Ability to interface and communicate with customers and co-workers in a clear and professional manner
Self-motivated and excellent attention to detail
Must be available to work overtime, weeknights, and weekends as needed
Ability to lift, move, or carry items weight up to 75 pounds.
Required to maintain a valid driver’s license and clean driving record
Company Overview
The anticipated base salary range for this position is $60,000 – $70,000 annually, depending on experience, skills, education, and other job-related factors. This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable. Actual offers are determined individually based on the candidate's qualifications and internal equity considerations. Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
Related keywords
Access ControlCCTVTCP/IPRoutersGatewaysSwitchesDigital Video RecordersNetwork Video RecordersZQuadDelayed Egress LocksDMPSilent NightIP AddressingSecurity SystemsField Service
Kastle is a leading provider of property technology solutions, protecting commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities. Every day, tens of thousands of businesses use Kastle’s state-of-the-art access control, video surveillance, visitor management and identity management technology solutions to enable a smarter built environment.
Kastle is committed to building a distinctive workplace where great talent can thrive both professionally and personally. By making employee well-being a top priority, Kastle has been recognized with multiple awards, including Energage 2021 Top Workplaces and a Culture Excellence Award for Diversity, Equity and Inclusion Practices.
For more on Kastle, visit kastle.com
Offices: 6402 Arlington Blvd, Falls Church, VA 22042, US · 655 Third Avenue, Suite 1520, New York, NY 10017, US · 225 West Wacker Drive, Suite 300, Chicago, Ill 60606, US · 1092 N Tustin Ave, Anaheim, California 92807, US · 3121 Richmond Avenue, Houston, TX 77098, US
Remote Video Monitoring & AnalyticsOutdoor Video Guarding SolutionsCommercial Real Estate Building & Suite SecurityHands-Free Access ControlSecurity for Construction SitesVisitor Management SolutionsContact Tracingproptechphysical access controltouchless-entry
How much do Technology jobs in Falls Church, VA pay?
Based on 78 listings with disclosed salaries, most technology jobs in Falls Church, VA pay between $15k–$171k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Falls Church, VA right now?
There are currently 112 open technology positions in Falls Church, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Falls Church, VA?
Companies currently hiring include General Dynamics Information Technology, Kastle Systems, Creative Information Technology, Inc., Allied Construction Industries, IntelliDyne, LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Falls Church, VA?
Yes — 44 of the 112 open technology positions offer remote or hybrid work (14 remote, 30 hybrid).
How do I apply for Technology jobs in Falls Church, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.