Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: Answer calls coming into the Tier 1 Help Desk. Create a customer incident in Remed…
Skills: Technical Support, Remedy, Active Directory, Mobile Support, Hardware Support
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: Answer calls coming into the Tier 1 Help Desk. Create a customer incident in Remed…
Skills: Technical Support, Remedy, Active Directory, Mobile Support, Hardware Support
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a…
Skills: Access Control, Video Surveillance, Visitor Management, Security System Design, Project Management
ICAM Integration and Deployment Engineer - Falls Church, VA
Fairfax County, Virginia, United States · Remote OK
Mid level
ICAM Integration and Deployment Engineer - Falls Church, VA About us Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both gov…
Company Description We are seeking a visionary, highly technical Senior Program Manager who also is a business domain expert in HRIT to lead our enterprise-wide migration, implementation, and long-term support of Oracle …
Corporate Counsel Cybersecurity & Privacy - Falls Church VA
Falls Church, Virginia, United States · On-site
$233k–$335k/yr
Senior+
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunities t…
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Solutions Job Qualifications: Skills: Bus…
Skills: Business Solutions, Business Strategies, Solutions Development, Cloud Computing, Cybersecurity
MATHTECH INC
Web Application Developer Intern
Falls Church, Virginia, United States · On-site
$20/hr
Entry level
Mathtech is seeking a motivated and detail-oriented Web Application Developer Intern to join our company. This role provides hands-on experience supporting, maintaining, and adding functionality to an internally develope…
Skills: Laravel, PHP, SQL, MVC Framework, Linux Command Line
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across publi…
Skills: Ab Initio Administration, Oracle, Solaris/UNIX, Shell Scripting, ETL Processes
Computer World Services Corp. (CWS)
Senior UX Interface Designer
Falls Church, Virginia, United States · Remote OK
Senior
We are seeking a Senior UX Interface Designer with a genuine, discerning visual sensibility who can recognize the difference between a screen that merely functions and one that commands attention, builds trust, and makes…
The Business Systems Analyst/Developer is responsible for supporting the ongoing administration, maintenance, enhancement, and integration of the organization’s NetSuite ERP/CRM platform and related platforms. This role …
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications…
Skills: Linux Administration, Red Hat Enterprise Linux, Ansible, Bash Scripting, Python
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Job Qualifications: Sk…
Skills: Customer Service, Cybersecurity Compliance, Information Technology Security, IT Documentation, RMF
Computer World Services Corp. (CWS)
Fractional Director of Product Strategy & Design
Falls Church, Virginia, United States · Remote OK
Senior+
Join Us in Building the Future of Human Performance At Viction, we're not building another health app — we're building a new category of human performance technology. Our mission is to empower people to better understand…
Syms Strategic Group (SSG) is seeking a talented Program Manager (PgM) Location: On-Site Washington, DC Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trus…
Skills: Program Management, Fiscal Management, Service Delivery Oversight, Quality Assurance, Integrated Planning
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications…
Skills: Customer Service, Data Modeling, IT Service Management, Networking, Systems Design Engineering
Inova Health is looking for a dedicated Front End Designer to join the Web, Creative & Design team. Full-time Day Shift: Monday–Friday, general office hours | Hybrid work schedule Inova is consistently ranked a national …
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Business Development Job Qualifications: Skills: Bu…
Skills: Business Development Strategy, Business Relationships, New Business Development, Capture Lifecycle Management, Strategic Partnerships
Serry Systems
Full Stack AI Application Developer
Falls Church, Virginia, United States · Remote OK
Mid level
Serry Systems is a dynamic and innovative technology company that specializes in providing cutting-edge solutions to the federal government seeking to leverage Amazon Web Services (AWS) for their cloud infrastructure. We…
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property techn…
Skills: Access Control Installation, CCTV Installation, Troubleshooting, IP Video Systems, AC/DC Theory
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Full-time
high school, bachelor degree, professional certificate
Inclusive and supportive work environment, Competitive compensation package, Annual subsidy for trainings, certifications, and professional memberships, Mentorships and job shadowing, Medical insurance, Dental insurance
Posted 19d ago
~40 hrs/week
Responsibilities
The technician will provide Tier 1 help desk support by answering calls, creating incidents in Remedy, and resolving hardware and software issues. They are responsible for managing user access, supporting VIP clients, and documenting technical problems to ensure timely resolution.
Requirements
Candidates must possess an active DOD Public Trust clearance and a CompTIA Security+ CE certification. Educational requirements include either a Bachelor's degree with 4 years of experience or a high school diploma with 8 years of relevant support experience.
Full job description
Help Desk Technician - Tier 1
Clearance: Active DOD Public Trust
Status: Non-Exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
Answer calls coming into the Tier 1 Help Desk.
Create a customer incident in Remedy, the call tracking software for every call answered.
Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
Ability to assist clients with hardware and software support via telephone.
Coordinate with team to ensure rapid response times and follow-up with customers.
Ensure that all VIP calls are responded to immediately.
Develop professional working relationship with customer to better understand business needs.
Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
Provide technical support to end users on a variety of issues.
Identify, research and resolve technical problems.
Respond to telephone calls, emails and personnel requests for technical support.
Document, track and monitor the problem to ensure a timely resolution.
Update and develop CAC policies and procedures.
Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
Advise management of potential risks that may have impact on customer base and operating environment.
Qualifications:
Active DOD Public Trust clearance.
Active CompTIA Security+ CE certification.
Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
Superb verbal communication skills; comfortable working on the telephone and responding to calls.
Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Our Benefits
Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options
Our Commitment to Diversity and Inclusion
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.
Related keywords
DOD Public TrustCompTIA Security+ CERemedyActive DirectoryTier 1 Help DeskTechnical SupportCAC PoliciesIncident TrackingMobile SupportHardware SupportSoftware SupportIT NetworkSystems TechnologiesCustomer SatisfactionInformation Technology
IntelliDyne is a leading IT services firm enabling better business performance through innovative technology solutions.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
1999
Headquarters
Vienna, Virginia
LinkedIn followers
6,283
Total funding
$250K
IntelliDyne is a leading government information technology firm enabling better mission performance through innovative technology solutions. We manage public sector programs that deliver higher operational efficiency and measurable value to our clients. We advise, develop, and execute effective solutions in Enterprise IT Management, Analytics, Cyber Security & Information Assurance, Application Development, and Cloud Computing.
Offices: 1950 Old Gallows Rd, Suite 750, Vienna, Virginia 22182, US
Data Center ConsolidationEnterprise Collaboration ManagementCloud ComputingApplication DevelopmentInformation Assurance & Cyber SecurityMobile ComputingBusiness Process ManagementProgram ManagementAnalyticsRobotic Process Automation
How much do Technology jobs in Falls Church, VA pay?
Based on 78 listings with disclosed salaries, most technology jobs in Falls Church, VA pay between $15k–$171k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Falls Church, VA right now?
There are currently 112 open technology positions in Falls Church, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Falls Church, VA?
Companies currently hiring include General Dynamics Information Technology, Kastle Systems, Creative Information Technology, Inc., Allied Construction Industries, IntelliDyne, LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Falls Church, VA?
Yes — 44 of the 112 open technology positions offer remote or hybrid work (14 remote, 30 hybrid).
How do I apply for Technology jobs in Falls Church, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.