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Internship, Full-time
bachelor degree
High-performance values-led culture, Investment in growth, Opportunities for leadership, Modern flexible working environment
Posted 46d ago
~40 hrs/week
Responsibilities
Support the day-to-day running of IT service delivery by maintaining records and managing the ticket lifecycle. Coordinate between technical teams and customers to ensure smooth workflow and clear communication.
Requirements
Requires a completed or final-year qualification in IT, Information Systems, Business Technology, or a related field. Candidates must be highly organized, self-motivated, and possess strong professional communication skills.
Full job description
Role Purpose:
We’relooking for IT Administration Graduates to join our Operations team at Solid Systems. This role is ideal for graduates who enjoy structure, coordination, problem-solving, and working with people, and who want to builda strong foundationin a modern IT service environment.
You’llwork closely with our:
Technical Coordination Team
Customer Success Team
Operations andProjects Teams
Your role is to help ensure work flows smoothly between teams and customers by making sure nothing is missed, delayed, or unclear.
Please note: This is not a hands-on technical support role.It’san operations and coordination role that supports technical teams and customers.
What you will be doing:
Operations Support:
Support the day-to-day running of IT service delivery
Maintainaccuraterecords, trackers, and documentation
Assistwith operational reports and service data
Help ensure processes are followed,and information is up to date
Technical Coordination Support:
Understand and manage the ticket lifecycle
Ensure updates are logged correctly
Support scheduling, handovers, and follow-ups
Assistwith onboarding and offboarding administration (access, accounts, devices coordination)
Support documentation and quality checks across systems
Customer Success Support:
Tracking client requests and actions
Ensuring follow-through and clear communication
Keeping customer information and notes up to date
Help prepare client updates, reports, and service information
Team & Project Coordination:
Help schedule meetings, actions, and updates across teams
Take notes, track actions, and follow up to completion
Support collaboration between Operations, Technical, and Customer-facing teams
Requirements
Completed or final-year qualification in: Information Technology, Information Systems, BusinessTechnologyor a related field
Emotional Intelligence
Self-motivated anda self-starter
Ability to take ownership
Growth Mindset
Highly organised with strong attention to detail
Clear and professional communication skills
Comfortable working with systems, data, and documentation
Strong senseof ownership and follow-through
Able to manage multiple tasks and priorities
Curious, coachable, and eager to learn
Benefits
A high-performance, values-led culture where trust and ownership matter
A team that genuinely cares - about clients and about each other
Real investment in your growth
Opportunities to step up, lead, and shape how we do things
A modern, flexible working environment in Cape Town and Johannesburg
Related keywords
IT AdministrationOperationsService DeliveryTicket LifecycleCustomer SuccessTechnical CoordinationIT Service EnvironmentOnboardingOffboardingInformation TechnologyInformation SystemsBusiness Technology
Expert technology management, cyber security, guidance & support for businesses in South Africa and the United Kingdom
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2003
Headquarters
Cape Town, WP
LinkedIn followers
3,009
At Solid Systems, we believe technology should make people's lives better - not busier, noisier, or more disconnected.
Since 2003, we’ve helped organisations in the UK and South Africa use technology in a way that’s practical, secure, and deeply human.
With offices in London, Cape Town, and Johannesburg, we partner with businesses that run on Microsoft 365 and want their people operating at their best.
Today, that means helping leaders move from AI noise to real adoption.
We specialise in secure, governed Microsoft Copilot adoption, turning licences into daily habits, clearer thinking, and better decisions. Copilot isn’t another app. It’s an AI layer across the tools your people already use. Our job is to help your teams use it well, safely, and with confidence.
Our services include:
• Managed and co‑managed IT services
End‑to‑end IT partnership or support for
With offices in London, Cape Town, and Johannesburg, we specialise in delivering human-centric IT and Cyber Security solutions for organisations that rely on Microsoft 365. Our goal is to make technology feel seamless, supportive, and aligned with your business’s unique needs.
Our services include:
- Fully managed and co-managed IT services — Whether you have an internal IT team or none at all, we act as your trusted technology partner. From IT support, cybersecurity, vendor coordination, and procurement to user onboarding and offboarding, we handle the full scope of your business’s IT management.
- Microsoft Cloud Solutions — We help businesses unlock the full potential of Microsoft Azure and Microsoft 365, offering everything from cloud migration to optimisation and day-to-day management.
- Expert cybersecurity guidance — Proactive, strategic protection tailored to the Microsoft 365 ecosystem and designed to address the ever-evolving landscape of cyber threats.
- Exceptionally human IT support — Support that’s personal, responsive, and built around real problem-solving. We speak human, not jargon.
Offices: 128 Strand Street, SOHO On Strand, Cape Town, WP 8005, ZA · 2 Venus Street, Dynamic Technologies House, Melrose, Gauteng 2196, ZA · 7 Flower Lane, London, England NW7 2HU, GB
How many Technology jobs are open in Cape Town, South Africa right now?
There are currently 245 open technology positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Cape Town, South Africa?
Companies currently hiring include MRI Software, Liquid Thought, Optimal Growth Technologies, Amazon, Old Mutual South Africa, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Cape Town, South Africa?
Yes — 134 of the 245 open technology positions offer remote or hybrid work (42 remote, 92 hybrid).
How do I apply for Technology jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.