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$87k–$144k/yr
Full-time
postgraduate degree
Medical insurance, Dental insurance, Vision insurance, 401(k) with match, Employee share purchase plan, Wellness platform
Posted 44d ago
~40 hrs/week
Remote in Bethesda, Maryland, United States
Responsibilities
The Director of Customer Success serves as a strategic partner to C-suite stakeholders at health systems and payers to drive adoption and value realization of the Mytonomy Cloud. They are responsible for orchestrating cross-functional teams to ensure customer success, identifying expansion opportunities, and measuring clinical and operational outcomes.
Requirements
Candidates should have 5-7+ years of experience in customer success or account management within the healthcare sector. A Master's degree in a relevant field is preferred, along with strong knowledge of Epic EHR workflows and proven ability to communicate business value to executive leadership.
Full job description
About the Role
The Customer Success Director is the senior strategic owner of Mytonomy’s most important relationships with health systems and health plans. In this role, you will serve as a trusted advisor and executive partner to C-suite stakeholders — including CIOs, CNOs,CMIOs, and Chief Digital Officers — guiding them through the adoption and long-term value realization of Mytonomy Cloud for Healthcare. You will be responsible for driving measurable outcomes: patient engagement rates, satisfaction scores, clinical adoption, and demonstrable ROI. You will orchestrate cross-functional teams internal and external to ensure customers achieve and sustain success, while actively identifying opportunities to expand Mytonomy’s footprint within your accounts.
Responsibilities
Serve as the executive point of contact for assigned health system and payer accounts, building strong relationships with C-suite and senior clinical leaders.
Engage Mytonomy executives and founders for key customer discussions and strategic reviews.
Lead QBRs to demonstrate value, identify opportunities, and strengthen executive alignment.
Develop executive communications and briefings that support deployment strategies and business objectives.
Create and execute account strategies aligned with customer clinical and operational priorities.
Identify expansion opportunities across service lines, sites, and platform capabilities.
Guide customers through the transition from legacy patient education solutions by highlighting ROI and workflow benefits.
Monitor account health and proactively address adoption, escalation, and retention risks.
Measure and communicate success metrics including engagement, satisfaction, adoption, and operational impact.
Conduct data-driven analyses and present ROI findings to customer and executive stakeholders.
Develop case studies, customer success stories, and account documentation to support retention and growth.
Partner with Product teams to provide customer insights and influence product enhancements.
Requirements
Master’s degree in Public Health, Healthcare Policy, Health Informatics, or a related field preferred; equivalent healthcare technology or IT solution delivery experience considered.
5-7+ years of customer success, account management, or client-facing experience within healthcare.
Proven success managing and growing complex health system or payer accounts at the executive level.
Strong knowledge of Epic EHR workflows; Epic implementation or integration experience preferred.
Demonstrated ability to communicate ROI and business value to C-suite stakeholders through presentations, executive memos, and QBRs.
Excellent written and verbal communication skills, including executive presentations and strategic documentation.
Strong project management skills with proficiency in Asana and Google Workspace.
Ability to independently manage multiple complex accounts and make sound business decisions.
Comfortable working in fast-paced, evolving environments and advocating for customer and business outcomes.
Passion for healthcare innovation and improving patient outcomes through technology.
Located in the Greater Washington, DC area preferred; remote candidates may be considered.
Reports to the Head of Customer Success
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice


U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.

If performed in New York, the base pay range is $95,300 - $158,900.If performed in New York City, the base pay range is $103,900 - $173,300.If performed in Rochester, NY, the base pay range is $86,600 - $144,400.

This job is eligible for an annual incentive bonus.






We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
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Based on 371 listings with disclosed salaries, most technology jobs in Bethesda, MD pay between $78k–$217k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Bethesda, MD right now?
There are currently 434 open technology positions in Bethesda, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Bethesda, MD?
Companies currently hiring include GEICO, Marriott International Hotels, Inc., Leidos, General Dynamics Information Technology, ZoomInfo, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Bethesda, MD?
Yes — 259 of the 434 open technology positions offer remote or hybrid work (35 remote, 224 hybrid).
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