Amsterdam, North Holland, Netherlands · Hybrid
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Enterprise SaaS Transformation, Strategic Advisory, C-Level Relationship Management, AI Integration, Strategic Account Management
Amsterdam, North Holland, Netherlands · On-site
$3k–$5k/mo
Waar duizenden verbindingen tegelijk ontstaan, zorg jij dat het netwerk blijft werken RAI Amsterdam - IT Ben jij een Network Administrator of Network Engineer met ervaring in Cisco-netwerken, VLAN’s, LAN/WAN en wifi-infr…
Skills: Cisco Networking, VLAN, LAN/WAN, WiFi Infrastructure, IP Addressing
Amsterdam, North Holland, Netherlands · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enablin…
Skills: Mathematical Modelling, Statistical Analysis, Computational Methods, Python, R
Amsterdam, North Holland, Netherlands · Hybrid
$5k–$8k/mo
Beschrijving van het bedrijf Je landt in het Customer Personalisation & Analytics team van KPN Consumentenmarkt. Samen met ongeveer 15 collega’s werken we nauw samen met marketing om zoveel mogelijk impact te maken. Binn…
Skills: SQL, Data Science, Statistics, Machine Learning, PowerBI
Amsterdam, North Holland, Netherlands · On-site
Flow Traders is looking for Senior C++ Software Engineers to join our growing team in Amsterdam. Software Engineers at Flow Traders provide us with our competitive edge, equipping Researchers and Traders with the informa…
Skills: C++, Algorithms, Data Structures, Parallel Programming, Asynchronous Programming
Amsterdam, North Holland, Netherlands · Hybrid
$5k–$8k/mo
Beschrijving van het bedrijf Je landt in het Customer Personalisation & Analytics team van KPN Consumentenmarkt. Samen met ongeveer 15 collega’s werken we nauw samen met marketing om zoveel mogelijk impact te maken. Binn…
Skills: SQL, Data Science, Statistics, Machine Learning, PowerBI
Amsterdam, North Holland, Netherlands · On-site
About Booking Holdings Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through fi…
Skills: Treasury Management, Financial Architecture, Fund Flow Design, Risk Management, Stakeholder Management
Amsterdam, North Holland, Netherlands · Hybrid
<p>Ask Aletta is a secure AI-powered clinical knowledge platform that helps healthcare professionals quickly find reliable answers based on verified sources, including clinical guidelines. Founded in 2024 and headquarter…
Skills: B2B Enterprise Sales, Healthcare Sales, Pipeline Management, Deal Closing, Institutional Sales Playbook
Amsterdam, North Holland, Netherlands · On-site
Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t …
Skills: Partner Recruitment, Go-To-Market Strategy, Incident Response, Cyber Insurance, Pipeline Management
Amsterdam, North Holland, Netherlands · On-site
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to…
Skills: Procurement, Supply Chain Operations, Vendor Management, IT Operations, Contract Management
Amsterdam, North Holland, Netherlands · Remote OK
Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by n…
Skills: Sales Leadership, Pipeline Management, Contract Negotiation, Channel Recruitment, B2B Sales
Amsterdam, North Holland, Netherlands · On-site
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we …
Skills: Line Management, Payment Systems, API Integration, Strategic Planning, Stakeholder Management
Amsterdam, North Holland, Netherlands · Remote OK
Design, build, and govern cloud-based data platforms that turn heterogeneous, multi-country life-sciences data into trusted, reusable data products. The role spans clinical trial data, real-world data (RWD), and omics — …
Skills: Azure, Databricks, Python, SQL, Azure Data Factory
Amsterdam, North Holland, Netherlands · Hybrid
$72k–$88k/yr
About us Crunchr is the People Analytics platform for forward-thinking HR teams. Our team has been built with the same attention and care as our product, and we value motivated and impact-driven team players. For more in…
Skills: Python, Data Engineering, Pipeline Architecture, HRIS Integration, Stakeholder Management
Amsterdam, North Holland, Netherlands · On-site
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we …
Skills: Financial Modeling, Deal Advisory, Financial Analysis, Stakeholder Management, Strategic Planning
Amsterdam, North Holland, Netherlands · On-site
Wie zijn wij? Honeywell is wereldwijd toonaangevend in geavanceerde technologieën op het gebied van beveiliging, toegangscontrole en gebouwautomatisering. Onze oplossingen binnen security dragen bij aan veilige, betrouwb…
Skills: Security Systems, Access Control, Commissioning, Functional Testing, FAT/SAT Testing
Amsterdam, North Holland, Netherlands · Hybrid
Why p44LSP.ai? At project44, we believe in better — and p44LSP.ai is what better looks like for the logistics service provider market. For years, project44 focused on global shippers as our core customer. That focus work…
Skills: API-first Design, Bi-directional Webhooks, Event-driven Architecture, Kafka, PubSub
Amsterdam, North Holland, Netherlands · On-site
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: IT Asset Management
Amsterdam, North Holland, Netherlands · Hybrid
Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services …
Skills: Adobe Experience Manager, AEMaaCS, Adobe Commerce, Java, JCR
Amsterdam, North Holland, Netherlands · Hybrid
Why p44LSP.ai? At project44, we believe in better — and p44LSP.ai is what better looks like for the logistics service provider market. For years, project44 focused on global shippers as our core customer. That focus work…
Skills: API-first Design, Bi-directional Webhooks, Event-driven Architecture, Stream Processing, TMS/WMS/ERP Integration
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Lead post-sales strategic activities for high-value accounts to accelerate customer success and ensure predictable renewals. Partner with C-level executives and internal teams to drive business transformation and maximize the impact of the ServiceNow platform.
Requires over 10 years of experience in management or solution consulting with a proven track record in large-scale enterprise SaaS transformations. Must possess strong executive presence and fluency in both Italian and English.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.
Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized
We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.
This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
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