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Part-time
Posted 18d ago
~40 hrs/week
Responsibilities
The Usher is responsible for greeting guests, providing directional assistance, and managing lines to ensure a positive experience at live events. They also perform facility checks, assist with guest incidents, and ensure adherence to venue rules and regulations.
Requirements
Candidates must be able to stand and walk for the duration of their shift, lift up to 50lbs, and work in various weather conditions. Strong communication and problem-solving skills are required, along with the ability to work a flexible schedule including nights, weekends, and holidays.
Full job description
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
As an Usher at the Beacon Theatre, you will provide positive guest/client experiences at live events. An Usher is responsible for greeting the guest, directional assistance through various entry/departure points, line management, assisting with emergency or medical situations, and answering frequent questions regarding the event or the Beacon Theatre.
What will you do?
Check tear or scan guest’s tickets.
Welcome guests to the event, provide guest service and answer questions as requested.
Check aisles prior to the house open to ensure cleanliness of aisles and seating areas.
Provide information to guests and answer questions/inquiries regarding the Venue facility.
Be a problem solver with guests incidents.
Ensure that the rules and regulations of Beacon Theatre are being adhered to.
Must be willing to rotate to various positions, assisting other departments within a shift, not limited to working Private events.
Carry and display handheld signs to support crowd management, patron wayfinding, and event operations.
Conduct end-of-night seat checks by inspecting every chair throughout the venue for damage, cleanliness, and safety concerns, reporting issues as needed.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
The ideal candidate will have strong communication, customer service and problem-solving skills.
Aid guests with disabilities by providing wheelchair escorts and partnering with the Disabled Services group as necessary.
Must be able to solve guest issues and handle stressful situations in a timely manner.
Ensure that the rules and regulations of Beacon Theatre are being adhered to.
Must be comfortable with heights.
Special Requirements
Must be able to lift up to 50lbs without assistance.
Able to walk and stand during the entire shift
Must be receptive to working outside in inclement weather and extreme temperatures.
Ability to climb and descend multiple flights of stairs while carrying equipment or supplies
This position is part-time and scheduled on an event driven basis.
Must be able to work within an environment with loud noises and everchanging visuals
Ability to stand and move about the theater throughout the duration of the shift.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
#LI- Onsite
Hourly Pay Range
$19.68—$19.68 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com.
Offices: 2 Penn Plaza, New York, NY 10121, US · 175 N. State Street, Chicago, IL, US · 4 Pennsylvania Plaza, New York, 10001, US · 1260 Avenue of the Americas, New York, NY 10020, US · 2124 Broadway, New York, NY 10023, US
Live EntertainmentSportsMedia and EntertainmentBusiness DevelopmentTheatreFitnessBroadcastingReal EstateEvents
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