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Provide operational support and continuous improvement for the Mutual Benefits product suite, including the LMS and training programs. Coordinate employer training events and analyze product usage data to improve customer engagement and outcomes.
Requires experience in product support or customer-facing roles with exposure to digital platforms or online learning environments. Candidates must possess strong organizational skills, proficiency in Microsoft Office, and the ability to communicate with diverse stakeholders.
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
As part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day.
As a Product Support Specialist within the Mutual Benefits team, you will support the delivery and continuous improvement of EML’s suite of products, including the LMS, EMlearning, Employer Training Program, and EML Offers.
This is a hands-on role combining product support, training coordination and customer engagement, helping connect employers with solutions that support workplace education, injury prevention and return to work outcomes.
This is a full-time, 12-month contract based in Sydney, with flexibility to work from home up to 3 days per week.
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.
Offices: Level 3, 345 George St, Sydney, NSW 2000, AU · Adelaide, SA 5000, AU · Melbourne, VIC 3000, AU · Canberra, NSW 2601, AU · Parramatta, New South Wales 2150, AU
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