Minato, Japan · On-site
職務内容 【職務内容/ Job Description】 Service Management team is a part of IT Services and the role requires a person with Incident and Problem Management skills following the ITIL standards The purpose of the Incident Management…
Skills: Incident Management, Problem Management, ServiceNow, ITIL, IT Infrastructure
Minato, Japan • On-site
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Restore normal service operations quickly to minimize business impact and manage the end-to-end problem management process. Collaborate across three AXA Japan entities to improve service quality and efficiency through detection and remediation of underlying issues.
Requires 5+ years of ITSM experience, ITIL certification, and proficiency in ServiceNow. Candidates must be fluent in both Japanese (native level) and English (business level) with a degree in Computer Science or a related field.
【職務内容/ Job Description】
Service Management team is a part of IT Services and the role requires a person with Incident and Problem Management skills following the ITIL standards
The purpose of the Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. Also, to drive Problem Management processes of detection, investigation, remediation, and reporting of underlying problems driving the incidents.
As part of One AXA Japan, Incident and Problem Mgt Expert will need to work across 3 entities of ALJ, ADJ and ADL for better efficiency, collaboration and improve service quality.
【求めるスキル・経験/ Required Skills and Experiences 】
・ ServiceNow Experience
・ Previous experience in IPC management in a high profile/high intensity 24/7 Global Incident Management team is desirable.
・ Working knowledge of IT hardware & infrastructure
・ Familiar with methods and techniques for reporting progress against an agreed plan.
・ Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
・ Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
・ Understand and respect the customer-centric policy
・ Must be capable of considering rapidly changing information or changed circumstances and modifying understanding of a problem or situation accordingly.
・ Has sound commercial understanding of outsourced support environments as well as excellent organizational, time management and staff management skills.
・ Must have good interpersonal and stakeholder management skills.
・ Has good oral communication and written skills and takes an analytical approach to problem solving.
・ University degree level knowledge in Computer Science or other related engineering field.
・ ITIL v3 or ITIL v4 Foundation certification.
・ 5+ years relevant experience in ITSM role with responsibility for process design, implementation, execution, and continual process improvement.
・ Native Level Japanese is required to communciate with key stakeholders internally and externally.
・ English Business level skill to be able to use in IT business, reading, writing and conversation.
【待遇/ Condition】
【賃金】現年収、能力、経験に応じて当社規定により優遇
【勤務時間】
9:00～17:00（休憩12:00～13:00）
フレックスタイムあり
【勤務地/ Work Location】
（雇入れ直後）白金本社
（変更の範囲）会社の定める就業場所へ異動を命じることがある。
【アクサ生命保険について】
アクサ生命はアクサのメンバーカンパニーとして 1994 年に設立されました。アクサが世界で培ってきた知識と経験を活かし、315 万人のお客さまから 571 万件のご契約をお引き受けしています。1934年の日本団体生命創業以来築いてきた全国 511 の商工会議所、民間企業、官公庁とのパートナーシップを通じて、死亡保障や医療・がん保障、年金、資産形成などの幅広い商品、企業福利の増進やライフマネジメント🄬（人生を経営する）に関するアドバイスをお届けしています。
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Act for human progress by protecting what matters.
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection. Discover more: https://www.axa.com/en/about-us/our-purpose To know more about AXA's Privacy Policy - https://www-axa-com.cdn.axa-contento-118412.eu/www-axa-com/1cd44dfb-3b7a-4cf7-933b-06024cf7f25b_axa_privacypolicy_internetusers_va.pdf
Offices: 25, avenue Matignon, Paris, FR 75008, FR
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