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Application/Systems Support (Online Booking/Reservation Systems) - Japanese Speaker
Makati, Metro Manila, Philippines · Hybrid
Entry level
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Full-time
bachelor degree
Posted 37d ago
~40 hrs/week
Responsibilities
Build and maintain strong relationships with key account decision makers and fleet managers to ensure customer satisfaction and retention. Identify new business opportunities for upselling and coordinate with internal teams to resolve client issues efficiently.
Requirements
Requires a Diploma or Bachelor's degree with 3-5 years of experience in customer service, aftersales, or B2B account management. Must be proficient in English, tech-savvy, and able to work onsite in Makati with fieldwork capabilities.
Full job description
Job Summary:
We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
Coordinate with internal teams to deliver solutions that meet client's objectives
Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
Diploma/Bachelor's degree in any field or course or equivalent industry experience
With minimum 3-5 years customer service experience, aftersales or account management/ handling existing B2B clients
Proficient in English
Excellent communication and interpersonal skills
Tech-savvy and computer literate
Team player with a high level of energy and able to work independently
Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.
Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers.
Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.
Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
How many Software jobs are open in Makati, Philippines right now?
There are currently 241 open software positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Cartrack, FIS, East West Banking Corporation, Paynamics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Makati, Philippines?
Yes — 159 of the 241 open software positions offer remote or hybrid work (21 remote, 138 hybrid).
How do I apply for Software jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.