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Full-time
bachelor degree
Posted 19d ago
~40 hrs/week
Responsibilities
Maintain professional customer support by resolving complaints and training users on the SaaS platform. Identify sales opportunities for additional services and compile daily productivity reports.
Requirements
Requires a Diploma or Bachelor's degree with a background in customer service and proficiency in English and Filipino. Candidates must be tech-savvy, energetic, and capable of working both independently and as part of a team.
Full job description
Do you take ownership, embrace challenges, and love problem-solving?
If you are a customer service superstar, able to remain calm when customers are frustrated and have experience working with computers, we’d like to meet you!
Karooooo is one of the largest vehicle telematics companies globally with almost 2.6 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
Appreciate your perusal on our company background prior to the interview.Karooooo
Responsibility:
Maintaining a positive, empathetic, and professional attitude toward customers always.
Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
Train customers on how to derive the most value from our Software-as-a-Service platform.
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to sell additional services and or Cartrack software applications to clients.
Compile daily efficiency and productivity reports.
Requirements:
Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
Experience in customer service.
Proficient in English and Filipino.
Tech-savvy and computer literate.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Team player with a high level of energy and able to work independently.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.
Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers.
Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.
Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
How many Software jobs are open in Makati, Philippines right now?
There are currently 67 open software positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Makati, Philippines?
Companies currently hiring include Paynamics, The Citco Group Limited, ADP, Kyndryl, Canva, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Makati, Philippines?
Yes — 40 of the 67 open software positions offer remote or hybrid work (2 remote, 38 hybrid).
How do I apply for Software jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.