Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Application Support Analyst is responsible for ensuring the stability, performance, and continuous improvement of enterprise applications. This role provides day-to-day production and UAT support, delivers BAU enhancements and minor development, manages user access, and ensures compliance with IT risk and security requirements. The role works closely with business users, vendors, and offshore teams to support ongoing operations and new initiatives.

Application Support (40%)

• Provide day-to-day production and UAT support, responding to user enquiries, incidents, and service requests in a timely manner.
• The team operates on a weekly support roster. If you are assigned as PIC, you might receive calls or messages at night or early in the morning to address issues.
• Perform application maintenance activities, monitor system performance, and proactively identify improvement opportunities.
• Prepare and maintain application documentation including Functional Solution Documents (FSD), Technical Specifications (TS), and test cases.
• Execute functional and system testing for enhancements, fixes, patches, and upgrades.
• Handle direct user interactions for issue clarification, troubleshooting, and resolution in Production and UAT environments.
• Plan, prioritize, and manage regular patching, upgrades, testing cycles, and production releases.

 

Application Delivery (30%)

• Deliver prioritized BAU and project-related work items, including support for new product rollouts and business initiatives.
• Manage the prioritization and execution of tasks across enterprise applications such as Case360, CIS, FPR, SDA, Contania, Unmehsed and LEAP (BPM & ECM wrapper).
• Participate into design, development, and maintenance of scalable BPM and Document Management solutions to improve business workflows and information management.
• Coordinate with internal teams, AIA offshore development centers, and external vendors to ensure timely and quality deliverables.
• Proactively enforce quality standards across analysis, development, testing, and deployment activities.

IT Risk & Security (20%)

• Ensure timely completion of management action plans addressing internal and external audit findings, with no overdue items.
• Remediate reported security vulnerabilities within defined standard timelines.
• Raise exception requests for vulnerabilities that cannot be remediate within standard timelines and obtain required approvals before due dates.
• Ensure zero delays in mitigation or acceptance of critical, high, and medium IT risks within stipulated governance timeframes.
• Adhere to organizational IT security, risk, and compliance policies.

Other responsibilities and duties (10%)

• Carry out additional duties assigned by the supervisor to meet operational and business requirements.
• Ensure technical solutions are aligned with organizational strategy and architectural standards.
• Analyze the impact of application and technology changes on business processes and recommend optimization opportunities.
• Identify and propose cost-effective solutions that maximize the return on technology investments while maintaining service quality.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.