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Full-time
professional certificate
Posted 9h ago
~40 hrs/week
Responsibilities
The Systems Analyst provides Level 1 technical support for end-user issues, including workstation, application, and network connectivity troubleshooting. They are responsible for managing service requests through the ticketing system while adhering to SOPs and maintaining high levels of customer service.
Requirements
Candidates should have basic knowledge of Microsoft 365, command line, and TCP/IP, along with strong communication skills. Preferred qualifications include prior MSP experience and certifications such as A+, Network+, Server+, or Microsoft 365.
Full job description
Position Summary:
The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support.
Key Responsibilities:
Deliver general workstation support.
Provide customer specific application support.
Troubleshoot basic network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Utilize basic Azure support skills.
Provide first level triage virtual server support to reestablish functionality.
Driven to follow all SOP to resolve all technical issues.
Navigate Active Directory to enact distribution groups and create, change, and disable users.
Perform basic ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities.
Able to perform basic VPN connectivity issues and password resets.
Basic end-user email support.
Knowledge, Skills, and Abilities:
Basic knowledge of Microsoft 365 applications.
Basic knowledge of command line.
Understanding of basic technical triage methodologies.
Basic TCP/IP understanding.
Ability to communicate both verbal and written technical information to a wide range of end-users.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
Adherence to ticketing methodologies regarding documentation, process, and workflow.
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
Preferred Education, Experience, and Certifications:
Prior MSP support desk experience, highly encouraged.
A+ certification.
Network+ certification.
Server+ certification.
Azure support.
Superior reading, writing, and communication skills.
Basic knowledge of network concepts, devices, and best practices.
Basic Microsoft 365 certification.
Work Schedule/Travel:
Meriplex’s TAC operates 24/7 - both workday and after hours shifts available, Monday – Sunday.
Estimated 0% travel required.
Physical Demands: Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, involving the human body. Sedentary work involves sitting most of the time. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Related keywords
Systems AnalystTechnical Assistance CenterTACWorkstation supportApplication supportNetwork connectivityIncident responseOS supportAzureVirtual serverActive DirectoryITILTCP/IPVPNMicrosoft 365Command line
If you’re a midsize enterprise with 100-1000 employees (i.e., an “MSE” according to Gartner), we know what you’re going through. You have the same two challenges trying to find the right MSP/MSSP that our clients faced – that is, until they met Meriplex.
- You’ve grown too fast?: As your company has grown, so did your technology needs. Now, you’ve outgrown your local MSP who doesn’t have the resources or expertise to meet your new IT requirements.
- You haven’t grown enough?: You’re getting there! But, as your technology needs grow become more complex, you don’t have the budgets or the size, yet, to be able to partner with an MSP who services the large enterprise organizations that face the huge challenges you’re starting to see.
So, who do you turn to for help?
Meriplex. That’s who!
We are the premier Managed Services and Managed Security Services Provider for MSEs, specialized in exactly the unique challenges described above. We are your partner and guide throughout all your complex IT decision making that must be managed to drive growth, but that is often too difficult to handle all in-house or with your current resources.
Now, you ask: How do you do that? Well, here is what you need to know:
Who we are:
• Our over 700 employees – give you access to expert services, all the time
• Our 11 offices across the US – give you local and personalized service, every time
• Our co-managed services model – means we customize our partnership with you to work WITH your teams, or AS your team, to ensure all your needs are met
What we offer:
• Managed Services
• Cybersecurity
• Intelligent WAN
• Cloud Services
• Equipment Lifecycle Management & Refresh
• vCIO/vCISO Consultative Services
• A large partner network so we can align all your needs in one place
Contact us today to learn more about how we can help you…
Leave Your IT Frustrations Behind, so you can…
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Offices: 10111 Richmond Avenue, Suite 500, Houston, TX 77042, US · 2745 Dallas Pkwy, Suite 600, Plano, Texas 75093, US · 2860 Michelle Dr, 230, Irvine, California 92606, US · 180 Promenade Circle, Suite 260, Northern California Office, California 95834, US · 14180 E Evans Ave, Aurora , CO 80014, US
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Based on 305 listings with disclosed salaries, most software jobs in Huntsville, AL pay between $87k–$204k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Huntsville, AL right now?
There are currently 608 open software positions in Huntsville, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Huntsville, AL?
Companies currently hiring include Leidos, Northrop Grumman, Northrop Grumman Mission Systems, Inc., Torch Technologies, Inc., Modern Technology Solutions, Inc. (MTSI), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Huntsville, AL?
Yes — 66 of the 608 open software positions offer remote or hybrid work (25 remote, 41 hybrid).
How do I apply for Software jobs in Huntsville, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.