Werkstudent (m/w/d) IT Help Desk & Anwendersupport
Berlin, Germany · Remote OK
Entry level
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Werkstudent (m/w/d) IT Help Desk & Anwendersupport
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Internship
bachelor degree
Flexible working hours, Remote work options, Development opportunities, Coverage of further education costs, Flat hierarchies, Respectful corporate culture
Posted 36d ago
~40 hrs/week
German
Responsibilities
Provide competent technical support to users via phone and email regarding software functions. Document frequent queries and collaborate with development teams to resolve complex issues.
Requirements
Must be an enrolled university student with strong communication skills and a high level of proficiency in German (C1). Experience in customer service or a degree in education, social work, or similar fields is preferred.
Full job description
Deine Rolle bei uns
Bei Assecor gestalten wir die digitale Zukunft unserer Kund:innen – mit innovativen Softwarelösungen und IT-Beratung. Zur Verstärkung unseres Teams suchen wir kommunikationsstarke Werkstudent:innen im IT Help Desk, die Freude am Umgang mit Menschen haben und unsere Anwender:innen bei Fragen rund um unsere Software kompetent unterstützen.
Aufgaben
Du unterstützt unsere Anwender:innen telefonisch und per E-Mail bei Fragen rund um unsere Software.
Du hilfst unseren Anwender:innen dabei, die Funktionen unserer Software optimal zu nutzen.
Du beantwortest eingehende Anfragen freundlich, verständlich und lösungsorientiert.
Du leitest komplexere Themen an unsere Fach- und Entwicklungsteams weiter.
Du dokumentierst häufige Fragestellungen und unterstützt dabei, unsere Supportunterlagen kontinuierlich zu verbessern.
Qualifikation
Du bist immatrikuliert an einer Hochschule oder Universität.
Du hast Freude am Umgang mit Menschen und kommunizierst freundlich, empathisch und serviceorientiert.
Du arbeitest strukturiert, zuverlässig und selbstständig.
Du findest dich schnell in neue Softwareanwendungen ein und erklärst Sachverhalte verständlich.
Du verfügst über sehr gute Deutschkenntnisse (mindestens C1) sowie eine klare und serviceorientierte Kommunikation.
Womit du zusätzlich punktest
Erste Erfahrungen im Kundenservice, Anwendersupport oder Help Desk.
Interesse an digitalen Anwendungen und Software.
Idealerweise studierst du im Bereich Lehramt, Bildungswissenschaften, Erziehungswissenschaften, Soziale Arbeit oder vergleichbaren Fachrichtungen.
Benefits
Flexible Arbeitszeiten und die Möglichkeit, remote zu arbeiten
Entwicklungsmöglichkeiten inkl. Übernahme von Weiterbildungskosten
Flache Hierarchien und kurze Entscheidungswege
Individuelle Entfaltung und ein respektvolles Miteinander
Mehr Work-Life-Balance durch eine Kooperation mit unserem Partner voiio
Wahlweise Zuschuss zu Urban Sports Mitgliedschaft oder BVG-Ticket
Inanspruchnahme von Rabatten über unseren Partner Corporate Benefits
Related keywords
IT Help DeskUser SupportSoftware SolutionsIT ConsultingCustomer ServiceDigital ApplicationsTechnical DocumentationEducational SciencesSocial WorkSoftware Support
We are there until digital work creates free space for tomorrow.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2007
Headquarters
Berlin, Berlin
LinkedIn followers
2,167
We are there until digital work creates free space for tomorrow.
We are a competent partner along the entire IT life cycle and accompany customers in the process of digitization. This reaches up to various roles that we can take. We cover the entire lifecycle, from strategy to planning, through to implementation and operation completion up to optimization.
Our consulting approach is based on active listening on a professional level, comprehensive expertise and efficiency in implementation. We maintain close contact to and with the customer and are the first contact in all project areas. This results in a productive cooperation, which is crucial to the project result. To this end, we rely on guided cultural and value changes to ensure sustainability of our services and products.
Through intelligent and reliable structures and processes, we can quickly and agilely adjust ourselves to the size and scope of a specific order as a medium-sized company. True to the motto "big enough to scale, and small enough to start something." At the same time, creating value for the customer is our guiding principle.
Our corporate values are
⁍ We are one step ahead
⁍ Result over process
⁍ Everyone is part of the whole and is valued
⁍ We change the perspective
⁍ Last but not least: be curious about new things!
We help our customers use digital technologies to achieve their business objectives. We do not regard technology as an end in itself.
Based on our beliefs and experiences, we have developed a comprehensive range of services.
○ Business Application
○ Digital Workplace
○ Data Management
○ Assecor Academy
○ IT Infrastructure / Services
○ Software Development
Reach out to us: https://www.assecor.de/en/contact
Offices: Storkower Str. 207, Berlin, Berlin 10369, DE · Fürther Straße 232, Nuremberg, Bavaria 90429, DE · Sarnowstraße 8, Stralsund, Mecklenburg-Vorpommern 18435, DE