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Skills: IT systems, Systems engineering, IT support, Google Workspace, Office 365
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Skills: IT systems, Systems engineering, IT support, Ticketing systems, Team leadership
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Senior Engineering Manager, Ad Performance Recommendation
Berlin, Germany · Hybrid
Senior+$23M raised
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Entry level$27M raised
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Berlin, Germany · Hybrid
Entry level$3.6B raised
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Berlin, Germany · Hybrid
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Berlin, Germany · Hybrid
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Full-time
bachelor degree, postgraduate degree
International team, Climate impact, Direct contact with decision-makers, Remote work, EGYM Wellpass, Futurebens discounts
Posted 16d ago
~40 hrs/week
Remote in Germany
Responsibilities
You will act as the primary technical business partner for holding employees, managing IT support tickets and leading technical projects. Additionally, you will provide consulting on existing tools and AI productivity solutions to improve overall technical efficiency.
Requirements
The role requires over 10 years of professional experience in IT systems or systems engineering and proficiency in managing SaaS platforms and AI tools. Candidates must possess strong people skills, the ability to lead a team, and a relevant bachelor's or master's degree.
Full job description
1KOMMA5°
At 1KOMMA5°, we pursue a clear vision: Living on wind and sunlight forever for free. To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it?
We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia.
Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow.
Learn about our Product & Tech team!
Deine Position
As the (Senior / Staff) IT Operations Specialist, you will be the assigned Tech counterpart for the holding/central employees at 1KOMMA5. This means that every 1KOMMA5 employee in the holding will know their Tech Business Partner by name, and have trust to include them in all technical discussions that improve their productivity. You are accountable for the holdings success.
The average day of a (Senior / Staff) IT Operations Specialist
The role is divided into 3 key value areas
Tech Support on level 1, 2 and 3 tickets created by holding employees. The goal here is to be familiar with stakeholders for faster, more efficient turnaround. Tickets are not escalated, but are triaged and discussed to improve technical understanding and develop. You will also monitor queues for the other markets for urgent out of hours requests, and action them when necessary. Level 1 and 2 tickets may be delegated to working students in the team, with guidance and accountability.
Tech Projects - This refers to projects imposed by Employee Technology Platform product strategy such as rollout of Chrome OS and tool consolidations for the holding. This also refers to inbound projects imposed by holding teams (e.g. tailor onboarding experience, setup n8n flows).
Tech Consulting - Providing solutions using existing tools first, through enablement sessions. If no solutions exist, working with teams to technically own and benchmark new applications. There is a particular push to enable AI usage to boost productivity. This means any queries on how to use basic or advanced AI toolings would be directed to this role.
Dein Profil
Minimum of 10+ years of proven professional experience in IT systems, systems engineering or a related field
Experience with IT support ticketing best practices, and analysis
Proven ability to lead a small and assertive team
Proven ability to work both independently, and as part of a team on Technology related projects
Profound knowledge of Google Workspace, Office 365, Mobile Device Management (JAMF and InTune) and other SaaS applications (Zoho CRM is a huge plus) surrounding employee productivity, collaboration and security
Profound knowledge of AI tooling, specifically relating to employee productivity
Understanding on how to utilize scripting to build bespoke functions. Experience with web-front end HTML, CSS, AppScript, Python and Cursor AI
Understanding of the workings of cloud infrastructure and code deployment practices and discipline is a huge plus
Generalist knowledge of office infrastructure (e.g. office WLAN)
Comprehensive knowledge and proven disciplinary action of domain management
Strong people skills, being able to persuade and consult non-technical stakeholders on technical solutions
Ability to demonstrate methodology
Ability to collaborate in a fast-paced, agile environment and adapt to changing priorities while maintaining a security focus
Relevant IT Bachelors or Masters degree - certifications related to MTD, MAM are a plus
German and English written and verbal communication
Willingness to travel primarily to 1KOMMA5 the other holding locations (Munich & Hamburg)
Benefits
You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
Work with and learn from other super-smart colleagues
You will enjoy direct contact with core decision-makers
You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
Benefits and discounts are yours with Futurebens
Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time
Related keywords
IT OperationsSystems EngineeringGoogle WorkspaceOffice 365JAMFInTuneSaaSAI ToolingScriptingHTMLCSSAppScriptPythonCursor AICloud InfrastructureDomain Management
1KOMMA5° wurde gegründet um Millionen Gebäude in Europa klimaneutral immer mit dem günstigsten Strom zu versorgen - ganz ohne fossile Energie.
Mit „Heartbeat AI“ betreibt 1KOMMA5° Europas größtes dezentrales Kraftwerk. Heartbeat AI steuert Elektroautos, Batterien, Wärmepumpen oder Klimaanlagen und handelt sie in Echtzeit an der Strombörse. Das System kauft Strom wenn er besonders günstig ist und verkauft Strom wenn er teuer ist. In Summe profitieren Nutzer von nahezu kostenlosem Strom.
Das Konzept gilt als günstigere Alternative zu fossilen, zentralen Kraftwerken und könnte laut einer Roland-Berger-Studie aus dem Jahr 2025 bis zu 255 Milliarden Euro an Stromkosten einsparen.
Inzwischen steuert „Heartbeat AI“ rund 50.000 Energiesysteme mit einer Leistung von 600 Megawatt, was etwa der Leistung eines modernen Gaskraftwerks entspricht.
1KOMMA5° ist aktuell in sieben Ländern aktiv und betreibt 80 Standorte, um Installation und Service als "One Stop Shop" für Kunden regional und in höchster Qualität sicherzustellen.