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Monitor and analyze the functioning of IoT devices in customer vehicles to ensure proper data transmission. Troubleshoot technical issues related to GPS and sensors while providing advanced support to customer service and field teams.
Requires a Bachelor's degree in IT, Engineering, or a related field, with 0-1 years of experience. Candidates should have a basic understanding of wireless systems, IoT, or networking concepts.
As a Application Support at Cartrack Technologies, your main role is to monitor, analyst issue and ensure the proper functioning of IoT devices installed in customer vehicles.
Monitor and ensure all installed devices are working correctly and transmitting data as expected
Troubleshoot and resolve technical issues related to GPS, Censor and other devices system connectivity
Support Customer Service by answering advanced technical inquiries
Coordinate with technical and technician teams when support is required
Escalate unresolved issues to relevant departments or higher support levels
Maintain records of issues and solutions for future reference
Bachelor’s degree in IT, ICT, Engineering, or a related field
(or equivalent hands-on experience)
New graduates are welcome, or candidates with up to 1 year of experience in Technical Support or Technical Operations Support *training and guidance will be provided
Basic understanding of wireless systems, IoT systems, or networking concepts is an advantage
Analytical skills to review device data, system dashboards, and support tickets
Strong problem-solving skills with good attention to detail
Good communication skills in Thai; English is a plus
Willingness to learn and adapt to new technologies and systems
Available to stand by to support field teams during holidays (Sat or Sun). Stand by date will be inform and plan in advance.
The home of connected operations.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience. Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally. Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
There are currently 532 open software positions in Bangkok, Thailand listed on Clera. New openings are added daily as companies post roles.
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Yes — 206 of the 532 open software positions offer remote or hybrid work (63 remote, 143 hybrid).
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