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Full-time
bachelor degree
Hybrid Working Environment, Remote Work Option (30 days every six months), Paid Birthday Off, Global Wellness Day, Fully Paid Health Insurance, Monthly Social Fridays
Posted 28d ago
~40 hrs/week
Responsibilities
The Customer Success Manager acts as a strategic partner to drive product adoption and retention for a high-volume book of SaaS accounts. They are responsible for conducting business reviews, managing client escalations, and collaborating cross-functionally to ensure measurable business outcomes.
Requirements
Candidates need 5+ years of experience in customer-facing SaaS roles, preferably with a background in supply chain, commerce, or retail. Proficiency in tools like Salesforce, ChurnZero, and Gong, along with a bachelor's degree or equivalent experience, is required.
Full job description
NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
How you'll make an impact:
As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our customers unlock the full value of our platform. You will guide customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier. Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7’s commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty.
\nWhat you'll do:
Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success
Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands.
Manage a book of business of 450 key accounts, driving retention and product adoption
Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale.
Identify recurring customer challenges and help build scalable solutions, playbooks, and resources
Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7
Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7
Track customer health, identify risks early, and implement mitigation strategies
Drive customer accountability by setting clear goals and executing tailored success plans
Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle
Resolve customer questions by connecting them with the right internal experts
Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale
What you'll bring:
5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments
Experience working with supply chain, manufacturing, commerce, or retail customers.
Proven skills in client retention, strategic account management, and results-oriented customer relationship development
Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization
A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions
Experience navigating and influencing cross-functional teams to deliver customer outcomes
Strong communication skills, with the ability to simplify technical concepts for different audiences
A high level of empathy and customer-centricity, especially in challenging situations
Data fluency—comfortable analyzing usage patterns, KPIs, and business impact
Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance.
A continuous improvement mindset: curious, adaptable, and eager to learn
A team-first attitude that contributes to a culture of inclusion, collaboration, and respect
Bachelor’s degree or equivalent practical experience
In return, we offer:
Hybrid Working Environment - 3 days work from home per week
Option to work 30 days every six months fully remote from anywhere in the world
Celebrate your birthday with a paid day off
A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
Fully paid health insurance
Monthly Social Fridays drinks and food on us
Discounted gym membership as well as discounts at some local eateries etc
Recruitment referral bonus
Relaxed dress code
Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc
\n
Why Cin7?
At Cin7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. Cin7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.
Cin7's connected inventory performance helps growing product businesses manage less and sell more.
Industry
Software Development
Company size
201-500 employees
Founded
2011
Headquarters
Denver, Colorado
LinkedIn followers
20,886
Cin7 helps growing product businesses manage less and sell more by simplifying complex manufacturing, retail, and wholesale operations. Our all-in-one cloud solution integrates purchasing, production, inventory and warehouse management, POS, EDI, and 3PL to streamline your supply chain. What once cost thousands is now within reach for mid-tier businesses, making advanced inventory management accessible and affordable.
With Cin7, you can manage sales channels, inventory, and fulfillment in one central platform. Our built-in integrations with third-party logistics, forecasting, and electronic data interchange support businesses expanding globally.
Cin7 delivers enterprise-level capabilities without the high costs of traditional ERP systems. Scalable for businesses of any size, our solution empowers brands to operate efficiently and grow seamlessly.
Focus industries we serve:
Food & Beverage
Fashion & Apparel
Health & Beauty
Manufacturing
Retail & E-commerce
Wholesale & Distribution
How many Software jobs are open in Auckland, New Zealand right now?
There are currently 430 open software positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Auckland, New Zealand?
Companies currently hiring include Datacom, Deloitte, Air New Zealand, Rocket Lab, Halter, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Auckland, New Zealand?
Yes — 306 of the 430 open software positions offer remote or hybrid work (24 remote, 282 hybrid).
How do I apply for Software jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.