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ACES (Comprehensive Educational Services)
Clinical Manager, Quality Assurance
Sacramento, California, United States · Remote OK
$90k–$105k/yr
Mid level
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Part-time
Posted 10d ago
Apply by Sep 15
~32 hrs/week
Responsibilities
The Support Staff is responsible for maintaining a safe and supportive environment for homeless families by facilitating daily routines and providing overnight shift coverage. They must also perform crisis de-escalation, monitor facility security, and document client interactions and incidents.
Requirements
Candidates must possess the ability to communicate effectively and work with diverse populations without prejudice. The role requires basic computer skills, the ability to lift up to 50 pounds, and the flexibility to work irregular overnight hours.
Full job description
Overview
WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.
OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.
PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for part-time overnight Support Staff for the Family Shelter at our Parker House program. Parker House is an 85-bed facility providing short-term emergency housing (up to 30 days) and intensive supportive services for homeless families with dependent children. This position will be between the hours of 10:30pm and 7:00am the following day Monday - Thursday.
Responsibilities
POSITION SUMMARY:
The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.
OBJECTIVES/ACTIVITIES:
A. Responsible for performing daily work requirements to achieve established objectives of the department.
Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
Provide “awake” shift coverage and maintain grounds security at all Conduct hourly safety and security checks during designated periods.
De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports to provide statistical
Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc. to meet health/sanitation requirements of city and county.
Respond to all client questions and
Perform clerical duties on shift, e. answer telephone, record message and file as necessary.
Maintain clear, thorough, routine communication with all residents.
May perform other duties as assigned.
B. Responsible for assistance with client
Support VOA staff in implementing plans to assist the residents in the successful completion of the program.
Role model positive behavior to help clients as they work towards self-
C. Responsible for all areas of daily program maintenance in compliance with company
Document and report all client concerns and/or infractions that can impact the program security.
Complete all shift logs, observation logs, and incident
Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
Secure approval for exceptions to standard
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with on-site staff, Program Manager, service providers and external county/state/city program representatives as required.
Direct available resources as
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
D. Responsible for the assistance of training and development of new
Assist the Program Manager in department orientation and training of new employees as requested to assure quality work outcomes.
Identify appropriate ongoing training for both new and existing staff and report needs to management.
Serve as part of the development team by providing information and support for the development of quality operations.
Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.
E. Responsible for self-development.
Continually learn and enhance technical and interpersonal
Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.
Qualifications
EQUIVALENT EDUCATION AND EXPERIENCE:
This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.
SPECIFIC SKILLS REQUIRED:
Teamwork skillsOral and written communication skillsAbility to assist other peopleOrganizational skillsComputer skillsAnalytical and decision-making ability
PHYSICAL REQUIREMENTS:
Lift and move up to 50 poundsStand, walk, bend, stoop, and sit frequently Kneel occasionallyClimb stairs regularlyPhysically able to safely maneuver weight distribution of a client in an emergency situation
To change individual lives, instill hope, increase self-worth and facilitate independence.
Industry
Individual and Family Services
Company size
201-500 employees
Founded
1911
Headquarters
Sacramento, CA
LinkedIn followers
1,282
Volunteers of America is a national, nonprofit, faith-based organization providing local human service programs, as well as opportunities for individual and community involvement.
Established locally in 1911, Volunteers of America Northern California & Northern Nevada's ongoing mission to reach and uplift all people has expanded to include families with children, seniors, the homeless, former foster youth, and people with substance abuse issues. Our goal? To end homelessness, support the most vulnerable populations and transform the community into a better place.
Our professional staff currently operates more than 40 locally managed and delivered programs. Services provided include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Learn more about us.
Offices: 3434 Marconi Avenue, Sacramento, CA 95821, US
VeteransSeniorsAffordable HousingRe-Entry ProgramsHomeless ServicesEmployment ServicesNonprofitFoster Youthand Rapid RehousingHealth Care
How many Social Services jobs are open in Sacramento, CA right now?
There are currently 684 open social services positions in Sacramento, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Sacramento, CA?
Companies currently hiring include Aiken Regional Medical Centers, Sutter Health, Interlingva, Inc., WellSpace Health, Sacramento Children's Home, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Sacramento, CA?
Yes — 79 of the 684 open social services positions offer remote or hybrid work (9 remote, 70 hybrid).
How do I apply for Social Services jobs in Sacramento, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.