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Pacific Retirement Services
Caregiver
Medford, Oregon, United States · On-site
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Voluntary accident insurance, Short term disability insurance, Critical illness insurance
Posted 45d ago
~40 hrs/week
Responsibilities
The Patient Service Representative supports the mobile health center by managing patient check-ins, collecting sensitive information, and performing data entry for reporting. They also conduct community outreach, handle cash transactions, and assist with the maintenance and operation of the mobile clinic vehicle.
Requirements
Candidates must have a high school diploma or GED and at least six months of experience in a medical office or one year in a high-volume public contact setting. Proficiency in English and Spanish is required, along with a valid driver's license and BLS certification.
Full job description
Patient Service Representative
Full Time | Hourly Tuesday-Saturday
La Clinica Mobile Health Center
Build your career at La Clinica, where our inclusive culture and encouraging teams support you to be your best.
Patient service representatives are champions for our patients. They welcome patients as guests to our office. They also collect information to guide their compassionate care experience. These employees connect the patient to our providers, medical assistants, and other team members. The ideal candidate loves interacting with patients and co-workers. They are organized and energetic. They have excellent communication skills and are excited about serving their community. If this is you, join us in delivering La Clinica’s mission. We serve the people who need us most through exceptional, affordable, and compassionate care, inspiring all those we touch to lead full and healthy lives.
Many La Clinica employees started their careers as patient service representatives with no healthcare experience. La Clinica leaders value each team member. They support healthy working relationships. Leaders deal with problems in a positive and honest way. To encourage your growth, we offer a medical assistant apprenticeship program, a dental assistant program, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life balance.
This Patient Service Representative will support our Mobile Health Center, which focuses on serving our most vulnerable community members and reaching those who are unable to gain access to our health centers. This is a unique opportunity that will make a great impact to our community.
Responsibilities include:
Provide paperwork and information, including verbal instructions on how to complete forms, to patients
Accurately collect confidential, sensitive patient information used for federal grant reporting
Enter data from completed paperwork into a computer database for charting and reporting
Accurately assign payor source to each qualifying patient visit
Assess all incoming patients toward determining eligibility for healthcare grants and services
Check-in patients for scheduled appointments
Coordinate with clinic staff to determine availability for non-scheduled care and make sure patients are seen in a timely manner
Perform cash handling responsibilities including preparing receipts and collecting money for services, and preparing daily deposit
Order and maintain inventory of forms and supplies
Create and update forms, type and prepare correspondence, and maintain front office desk manual
Follow workflows to capture activities to meet patient engagement standards as outlined in the APCM program
Conduct outreach efforts to make sure patients stay connected to OHP (Oregon Health Plan) and La Clinica services
Join a team of drivers that drive the mobile health clinic and van
Complete mobile maintenance weekly
Other duties as assigned
Education and/or experience:
Bilingual/bi-literate skills in English and Spanish required
Minimum: High school diploma or GED
Six months of work in a medical/dental office setting or one-year experience in high volume direct public contact setting
BLS healthcare provider (basic life support certification)
Excellent interpersonal communication and problem-solving skills
Skills to intervene and promote reconciliation, compromise, and positive out comes in difficult interactions
Skilled at using electronic health records as applicable to area of work (EPIC)
Drivers License, insurance and clean driving record.
Preferred:
Basic knowledge of adult learning models
Experience driving large vehicles.
RV maintenance understanding or experience
Benefits Include the potential for the following:
Medical, dental, and vision insurance
Voluntary accident, short term disability, and critical illness insurance
403(b) retirement savings plan with available company match
Organization-paid standard life insurance
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Wellness programs such as cooking, Zumba, yoga, and gardening
Personal and professional development workshops
Equity Statement:
At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.
Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.
Related keywords
Patient Service RepresentativeMobile Health CenterHealthcareEPICElectronic Health RecordsBLSBasic Life SupportData EntryCash HandlingOutreachOregon Health PlanOHPInventory ManagementBilingualSpanishCustomer Service
We serve the people who need us most through exceptional, affordable, and compassionate care.
Industry
Wellness and Fitness Services
Company size
501-1,000 employees
Founded
1989
Headquarters
Medford, OR
LinkedIn followers
2,866
Total funding
$8K
La Clinica is a Medford, Oregon-based group of nonprofit community health centers offering affordable, quality healthcare services at 30 locations: 19 school health centers, the Acute Care Clinic, the Women’s Health Center, East Medford Dental Clinic, Southern Oregon University, a learning center, and six other community health centers. Although its mission focuses on providing access to low-income people, La Clinica is open to everyone. All services are offered regardless of a patient’s ability to pay, and on a sliding-scale basis for people who are uninsured and low income.
Offices: 3617 S Pacific Highway, Medford, OR 97501, US · 4940 Hamrick Road, Central Point, OR 97502, US · 140 S. Holly St., Medford, OR 97501, US · 1113 Progress Drive, Medford, OR 97504, US · 1317 W. Main St., Medford, OR 97501, US
primary carewomen's healthdentalbehavioral healthmental healthsubstance use disorderschool based healtheducation and supportand medicalHealth Care
How many Social Services jobs are open in Medford, OR right now?
There are currently 132 open social services positions in Medford, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Medford, OR?
Companies currently hiring include Avamere Skilled Advisors, LLC, Pacific Retirement Services, PROVIDENCE MEDICAL INSTITUTE, Options for Southern Oregon, La Clinica, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Medford, OR?
Yes — 4 of the 132 open social services positions offer remote or hybrid work (2 remote, 2 hybrid).
How do I apply for Social Services jobs in Medford, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.