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Mid level
Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief s…
Skills: Medical scheduling, Care coordination, Triage, Patient communication, EMR documentation
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"To Heal. To Teach. To Discover." At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare profession…
Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief s…
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EDEN, Inc.
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Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMI…
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Cleveland, Ohio, United States · On-site
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Medical Scheduler & Coordinator of Services-Hybrid
The role involves coordinating and managing services for the Western Reserve Navigator program to ensure seamless patient care. Responsibilities include scheduling staff, maintaining medical records, facilitating referrals, and acting as a primary point of contact for patients and providers.
Requirements
Candidates must have a high school diploma, with an associate degree preferred, and at least three years of experience in a healthcare environment. Proficiency in Microsoft Office suite and strong communication and critical thinking skills are required.
Full job description
Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.
JOIN US IN MAKING THE MOST OF EVERY DAY!
Coordinate, plan and manage services for the Western Reserve Navigator program in order to provide seamless coverage of all patient health care needs.
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES!
We live our shared core values in everything we do:
We have a passion for purpose driven work! Do you?
JOIN OUR FAMILY!
WHAT YOU WILL DO:
Serve as point of contact for Western Reserve Navigator to coordinate services while providing direct, professional and knowledgeable interactions to patients, physicians, and referral sources.
Screen calls to determine medical and psychosocial needs and ensure calls are appropriately triaged.
Facilitate referrals to hospice level of care when necessary.
Coordination of care within agency, between transdisciplinary team members and with external partners.
Educate allied health providers and referral sources on program components and available support services.
Oversee operational workflow by scheduling all staff to support efficiency, productivity and patient satisfaction.
Monitor and maintain referral practice and procedures in order to ensure timely response to request for services.
Provide support for management to direct operations and assist in the development and implementation of practices and procedures.
Obtain, compile and maintain medical files on each admission. Ensure proper daily documentation in EMR and maintain hard copy of required documents.
Generate, maintain and submit weekly, monthly, quarterly and annual reports to supervisor and clinical staff.
Coordinate admissions and discharges. • Investigate and manage service failures and provide service recovery and escalate issues as needed.
Verify payor source or refer to Patient Financial Advocate to optimize reimbursement for services.
Manage and maintain medical equipment for clinical staff.
Communicate after-hours activity with appropriate Western Reserve Navigator staff to enhance continuity of care.
Prepare materials for team and staff meetings and provide meaningful input.
Facilitate Western Reserve Navigator program correspondence, surveys and mailings.
Assist with various administrative duties as assigned.
SUCCESS CAPABILITIES:
High school diploma; associates degree preferred
Minimum three years’ experience, preferably in a healthcare environment
Proficient in Microsoft Word, Excel, Power Point, Access and Outlook
Ability to use critical thinking skills when making decisions
Must be able to demonstrate effective service excellence skills according to agency standards
Strong communication skills • Ability to multitask and work in a fast-paced environment
Must be self-motivated and work well independently and with others
DETAILS:
Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
Tuition Assistance
Non-exempt role
Technology Package
Protocols in place for wellbeing during COVID-19
NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants who may need reasonable accommodations to complete the application process may contact:
Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
Same Care. Same Compassion. Same Caregivers. New Name.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
1978
Headquarters
Cleveland, OH
LinkedIn followers
6,669
Reserve Care is a nonprofit health care organization delivering hospice, palliative, pediatric and advanced illness care, as well as grief support services across Ohio. Grounded in nearly five decades of expertise, we partner with patients, families and communities to provide compassionate, individualized care with clarity and trust.
Headquartered in Cleveland, Ohio, Hospice of the Western Reserve provides hospice services, palliative care, and bereavement support to patients and families throughout Northern Ohio including Ashtabula, Cuyahoga, Erie, Geauga, Huron, Lake, Lorain, Medina, Ottawa, Portage, Sandusky, Seneca, Stark and Summit counties.
Learn more about our Quality of Life capital campaign: hospicewr.org/QOL
CONNECT WITH US:
Facebook: @hospiceWR
Instagram: @hospicewr
Twitter: @hospicewr
Offices: 17876 St. Clair Avenue, Cleveland, OH 44110, US · 300 East 185th Street, Cleveland, OH 44119, US · Ames Family Hospice House, 30080 Hospice Way, Westlake, OH 44145, US · 5075 Windfall Rd, Medina, Ohio 44256, US · 34900 Chardon Rd, North Building 1, Suite 105, Willoughby Hills, Ohio 44094, US
Home CareExtended CareInpatient CareRespite CareSpecialized programs in AIDSDementiaHeart/LungPediatric Careand VeteransHospital
How many Social Services jobs are open in Cleveland, OH right now?
There are currently 579 open social services positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Cleveland, OH?
Companies currently hiring include The Centers, Hospice of the Western Reserve, OhioGuidestone, VOCATIONAL SERVICES INC, YMCA of Greater Cleveland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Cleveland, OH?
Yes — 57 of the 579 open social services positions offer remote or hybrid work (13 remote, 44 hybrid).
How do I apply for Social Services jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.