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Full-time
bachelor degree, professional certificate
Career Development, In-house Upskilling, External Learning Opportunities, Employee Wellbeing Program, Free On-site Flu Vaccination, Financial Advice for HESTA Members
Posted 30d ago
~40 hrs/week
Responsibilities
Lead process optimization and operational changes within Home Support Operations to enhance efficiency and customer experience. Monitor performance metrics and champion change management efforts to embed sustainable transformation across the organization.
Requirements
Requires a Bachelor's degree in Business, Operations, or Engineering, along with a professional certification in Lean Six Sigma or PMP. Candidates must have at least 5 years of experience in operations management or business improvement.
Full job description
About ACH Group: For over 70 years, ACH Group, a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose-led roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce delivers impact for our residents and customers.
Role Overview Are you a strategic thinker with a passion for driving operational excellence and transformation? We're seeking a Business Improvement Manager to lead process optimisation and embed impactful change across our Home Support Operations. You’ll apply analytical rigour and collaborative leadership across teams to deliver improvements that enhance customer experience, compliance, and service performance. If you thrive on turning insight into action and empowering frontline success, this role offers the chance to make a measurable difference. Join us and shape the future of home support with leadership that inspires and change that lasts.
What You’ll Do
Partner with leadership across ACH Group to implement operational changes aligned with strategic goals.
Lead process optimisation initiatives to boost efficiency, reduce costs, and elevate customer experience.
Define, monitor, and analyse performance metrics, driving continuous improvement.
Champion change management efforts, embedding transformation projects with a focus on outcomes and accountability.
Support service delivery teams with tools, training, and mentoring to foster a culture of excellence.
Ensure compliance with regulatory and quality standards, maintaining audit readiness.
What We’re Looking For
Essential Qualifications & Experience:
Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field.
Professional certification in process improvement methodologies (Lean Six Sigma Green/Black Belt, PMP, or equivalent).
Minimum 5 years’ experience in operations management, business improvement, or process optimization.
Proven success in leading transformational change and cross-functional improvement initiatives.
Strong skills in performance management, data analysis, and compliance frameworks.
Current driver’s license and up-to-date vaccinations per Australian Government guidelines.
Advanced proficiency in data analytics tools such as Excel, Power BI, or Tableau.
Exceptional accountability, stakeholder management, and resilience in driving change.
If you want to join our amazing team, we can offer you:
Career development with inhouse upskilling and external learning opportunities.
Friendly and inclusive culture, supporting diversity and employee wellbeing.
Free on-site flu vaccination program.
Financial advice for HESTA members, our preferred superannuation supplier.
Wellbeing program including free employee assistance program.
Recognition program acknowledging significant contributions.
Salary packaging to maximise your take-home pay.
Discounted Corporate Membership – Health Insurance – BUPA.
ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
How to Apply: Press ‘Apply’ now.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
ACH Group is a not for profit organisation in South Australia that is dedicated to supporting older people to thrive. We believe growing older is akin to turning a new page and with it comes a sense of great anticipation and optimism.
Our focus on innovation and services that respond to changing needs reflects our desire to shift the way the community thinks about older people.
ACH Group’s 2,000+ specialist staff and hundreds of volunteers share our belief that older people should be valued and respected, connected to their communities and in control of their lives. This mindset drives our every action to empower older people, to support them to lead a good life and continue to make a contribution to family, community and society.
ACH Group offers a wide range of services including retirement and residential options, domestic, personal and nursing care in the home, respite choices and short-term transition services.
Offices: 22 Henley Beach Road, Mile End, SA 5031, AU
Health and Community ServicesRetirement LivingResidential ServicesIndependent LivingSing for Joy Choirand Life ExercisesResidentialHealth CareNon ProfitMarketing
How many Social Services jobs are open in Adelaide, Australia right now?
There are currently 222 open social services positions in Adelaide, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Adelaide, Australia?
Companies currently hiring include ACH Group, Catholic Education South Australia, Early Start Australia, Opal Healthcare, Sonder, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Adelaide, Australia?
Yes — 42 of the 222 open social services positions offer remote or hybrid work (0 remote, 42 hybrid).
How do I apply for Social Services jobs in Adelaide, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.