Adelaide, South Australia, Australia · Hybrid
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · Hybrid
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · Hybrid
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · Hybrid
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Adelaide, South Australia, Australia · On-site
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Provide inbound financial counselling, casework, and advocacy via the National Debt Helpline and online chat to support people in financial hardship. Develop collaborative case plans and advocate for community members with creditors and external agencies.
Requires a minimum Diploma of Financial Counselling and a current SA Employee Working with Children Check. Candidates must have experience in social services or financial hardship support and be eligible for SCHADS Level 4 or 5 accreditation.
Number of Positions Available:
ABOUT US
Financial Counsellor
Permanent Full-Time | SCHADS Level 4–5 (subject to accreditation)
Based in South Australia – 1 day WFH with flexibility
Provide inbound financial counselling via the National Debt Helpline
Support community members experiencing financial hardship through inbound NDH calls, online chat and in person appointments
Join a values‑driven team making a real impact on financial wellbeing
This role supports people experiencing financial hardship through inbound National Debt Helpline calls and online chat, providing timely, practical and compassionate financial counselling.
Why this role matters
This role supports people experiencing financial hardship by providing timely, compassionate and practical assistance through the National Debt Helpline (NDH). You will help community members understand their options, reduce financial stress, and build long‑term capability and resilience. Your work directly contributes to The Salvation Army’s mission to care for people, build healthy communities and work for justice.
About the role
The Financial Counsellor provides inbound phone and online chat support through the National Debt Helpline on a rostered basis. You will deliver high‑quality financial counselling, casework and advocacy to people seeking immediate guidance or longer‑term support.
This permanent full-time position is based in South Australia, within the Moneycare team, reporting to the Team Leader. Pay is in accordance with a SCHADS Level 4–5, subject to accreditation.
How you will make an impact
Providing financial counselling through inbound NDH calls, online chat and in person appointments offering clear, practical and empathetic support
Undertaking holistic assessments to understand each person’s circumstances, needs and goals
Developing collaborative case plans that build financial capability, resilience and wellbeing
Advocating for community members with creditors, service providers and external agencies
Supporting access to services and strengthening community connections
Maintaining accurate records in SAMIS and meeting all reporting requirements
Identifying risks and service gaps and escalating appropriately
Participating in professional development and reflective practice
Contributing to financial capability education where appropriate
What you will bring
Minimum Diploma of Financial Counselling
Eligibility for SCHADS Level 4 (working toward accreditation) or Level 5 (accredited)
Experience in social services, community engagement or financial hardship support
Understanding of the drivers of financial hardship and financial exclusion
Strong communication skills across phone, online chat and face‑to‑face settings
Ability to work collaboratively within a multidisciplinary team
Commitment to diversity, inclusion and culturally safe practice
Resilience, professionalism and a community‑member‑centred approach
Current SA Employee Working with Children Check
What we offer
As a registered not for profit organisation, we offer eligible employee’s meaningful benefits, including:
Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
Employee Assistance Program – confidential counselling service
Financial, retail and lifestyle discounts
Flexible work options including one work‑from‑home day per week
Generous paid parental leave (12 weeks for primary carers)
Purchased leave options (up to 8 weeks)
Five days paid leave annually to experience other Salvation Army programs
Discounted health and fitness programs through Fitness Passport
Up to five days paid leave per year to support a Salvation Army program or activity
A supportive, inclusive culture with passionate and dedicated team members
A deeply rewarding role where you can positively influence people’s financial wellbeing
How to apply
Please apply with your resume and a brief cover letter outlining your experience, qualifications and interest in the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
Dedicated to helping people in need overcome poverty, addiction, and spiritual and economic hardship across the U.S.
The Salvation Army is the nation's largest direct provider of social services. Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code. By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country. The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Offices: 615 Slaters, Alexandria, VA 22314, US
There are currently 222 open social services positions in Adelaide, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include ACH Group, Catholic Education South Australia, Early Start Australia, Opal Healthcare, Sonder, among others. Browse the listings above to see every active employer.
Yes — 42 of the 222 open social services positions offer remote or hybrid work (0 remote, 42 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
