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Full-time
bachelor degree, professional certificate
Posted 16d ago
~40 hrs/week
Responsibilities
The Executive Director is responsible for the total management of an Assisted Living and Memory Care community, ensuring high-quality resident care and regulatory compliance. Key duties include managing operating budgets, overseeing staff recruitment and performance, and driving community occupancy through marketing efforts.
Requirements
Candidates should have at least three years of experience in senior living and supervising other managers, with a passion for working with senior citizens. A bachelor's degree is preferred, and proficiency in Microsoft Office and knowledge of federal and state laws for senior living are required.
Full job description
Franklin Companies is a premier provider of senior housing in Texas. We are looking for an experienced leader to join our team as the Executive Director at Franklin Park Boerne.
The Executive Director is totally responsible for the management of this beautiful Assisted Living and Memory Care community. This role also ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding the company standards, and responsible for compliance with federal, state, local and company policies, procedures and regulations.
Primary Duties and Responsibilities:
Internal Community Relations
Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services.
Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.
Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems.
Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations.
Oversee facility management of the community.
Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary.
Contacts the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services.
Ensures a high degree of customer satisfaction.
Assist in the development of the residence's budget.
Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures.
Financial
Plans and develops operating budget within company guidelines.
Regularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessary.
Trains community management in pertinent cost control techniques.
Directs and monitors community inventory control systems.
Responsible for managing all contracted services.
Responsible for creating the annual budget for the community.
Marketing
Maintain a high level of occupancy.
Provides leadership and direction in the marketing of the community including developing relations with local referral sources.
Represents the residence to the community, family members, and visitors and develop positive relations with all customer.
Employee Relations
Oversees the recruitment, selection, retention and termination of all community employees. Ensures adequate and effective orientation and training of community job-specific duties.
Supervises and evaluates all community managers by providing ongoing coaching and timely feedback.
Ensures that all employees meet or exceed company standards of appearance, sanitation and health standards.
Establishes positive employee relations programs, recognition programs and practices.
Oversees and manages the community compensation, recommending wage increases and adjustments when necessary.
Ensures that all staff maintains and protects the confidentiality of resident information at all times.
Provides an "open door'' to employees and address any concerns and grievances within a timely manner and in accordance to company standards.
Ensures the appropriate handling of on-the-job injuries as reported by employees.
Encourages teamwork and promotes company philosophy.
Is prompt and able to perform the required duties of the position on a regular, predictable basis.
Becomes familiar and understands the requirements of the Life Safety Code.
Knowledge, Skills, and Abilities
Able to read, write, speak and understand the English language. Bi-lingual a plus.
Able to read, write, speak and understand the English language. Bi-lingual a plus.
Experience using Microsoft Office, Excel and Outlook software. Mid-level typing skills required.
Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget.
Knowledge of current Federal and State laws pertaining to IL, AL, MC communities respectively.
Able to make independent decisions.
Must possess a passion to work with and around senior citizens.
Education Requirements
Bachelor's Degree preferred but not required with appropriate work experience.
CALM certification is a plus.
Work Experience Requirements
Strong leadership skills with a minimum of three (3) years’ experience in supervising and management of personnel who are also in supervisory roles.
Three or more years Senior Living experience and/or training or equivalent combination of education and experience.
Able to meet the Physical Requirements of the position including ambulating around the community, assisting residents, lifting, climbing, hearing, talking, seeing, etc.
Franklin Park Boerne is operated by Franklin Apartment Management, a subsidiary of Franklin Companies, based here in San Antonio. To learn more about our organization, go to www.franklinpark.org.
Franklin Apartment Management is an EOE
Job Type: Full-time
This position is not available for third party referrals.
Franklin Park Senior Living develops and operates senior living communities in San Antonio, Texas, and surrounding areas. Franklin Park is committed to providing residential communities where you'll feel right at home the minute you enter our doors. As a family-owned and operated company, Franklin Park is dedicated to making a difference in senior living.
Offices: 230 W. Sunset Rd., San Antonio, Texas 78209, US · 18323 Sonterra Place, San Antonio, Texas 78258, US · 21802 Encino Commons, San Antonio, Texas 78259, US · 18 Old San Antonio Road, Boerne, Texas 78006, US · 19110 Huebner Road, San Antonio, Texas 78258, US
Based on 1338 listings with disclosed salaries, most social services jobs in Texas pay between $54k–$118k per year. Individual offers vary with seniority, company size, and specialization.
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