Austin, Texas, United States · Hybrid
$4k–$4k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Customer Service, Billing Resolution, Microsoft Excel, Data Analysis, Policy Interpretation
Amarillo, Texas, United States · Hybrid
$3k–$4k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Customer Service, Interviewing, Case Management, Gerontology, Disability Services
Jones County, Texas, United States · On-site
$4k–$6k/mo
DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage yo…
Skills: Public Health Nursing, Case Management, Disease Surveillance, Immunizations, Patient Assessment
Angelina County, Texas, United States · On-site
$4k–$5k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Habilitative Care, Rehabilitative Care, Behavior Management, Crisis Intervention, Staff Supervision
Wichita Falls, Texas, United States · On-site
$5k–$7k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Inspections, Investigations, Regulatory Compliance, Report Writing, Evidence Gathering
Austin, Texas, United States · Hybrid
$4k–$4k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Procurement, Purchasing, CAPPS Financials, SCOR, Bid Evaluation
Brenham, Texas, United States · On-site
$3k–$4k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Therapeutic Techniques, Oral Communication, Written Communication, Treatment Plan Implementation, Data Collection
Austin, Texas, United States · On-site
Overview The Permanent Supportive Housing Health Care Collaborative (PSH HCC) is a program in partnership with Integral Care that provides integrated, wraparound medical and behavioral health care to individuals transiti…
Skills: Program Management, Clinical Operations, Population Health Analysis, Trauma-Informed Care, Care Coordination
Corpus Christi, Texas, United States · On-site
Overview At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by ex…
Skills: Compliance Management, Program Training, Audit Preparation, Corrective Action Planning, Data Analysis
Spring, Texas, United States · On-site
$19/hr–$23/hr
Have you started or are planning to pursue your BCBA? Then you’ll want to consider joining MeBe as an RBT and enroll in MeBe’s Candidate Program! MeBe Family is a provider of evidence-based therapies for children with au…
Skills: Applied Behavior Analysis, Behavior Intervention Planning, Parent Training, Data Analysis, Assessment Scoring
Greenville, Texas, United States · On-site
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join ou…
Skills: Volunteer Coordination, Healthcare Management, HIPAA Compliance, Recruiting, Staff Supervision
Spring, Texas, United States · Hybrid
$85k–$100k/yr
MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approac…
Skills: Behavioral Assessment, Treatment Planning, Parent Coaching, RBT Training, Data Analysis
Grand Prairie, Texas, United States · On-site
Job DetailsJob Location: Grand Prairie - Grand Prairie, TXPosition Type: PRNTHERAPY 2000, a home-based provider of pediatric Speech, Occupational, and Physical Therapy services, has an exciting opportunity for a Pediatri…
Skills: Speech Therapy Evaluations, Treatment Planning, Home Exercise Programs, Patient Care Coordination, Clinical Judgment
Austin, Texas, United States · On-site
Job DetailsJob Location: Spicewood - Austin, TX 78759Position Type: 40 HRS - 1 FTEJob Shift: M-F 8A-5P JOB TITLE: CNA DEPARTMENT: Clinical Services REPORTS TO: CNA Manager SUPERVISES: None POSITION SUMMARY: Under the dir…
Skills: Personal Hygiene Care, Vital Signs Monitoring, Patient Transfer, Foley Care, Range Of Motion Exercises
Fort Worth, Texas, United States · On-site
Job DetailsJob Location: Legal Address - Fort Worth, TX 76108Position Type: Part TimeJob Shift: DayJob Category: EducationAbout All Saints’ Located on 147 acres in west Fort Worth, All Saints’ Episcopal School is a premi…
Skills: Classroom Management, Program Planning, Student Supervision, Academic Support, Conflict Resolution
Grand Prairie, Texas, United States · On-site
Job DetailsJob Location: Grand Prairie - Grand Prairie, TXPosition Type: PRNTHERAPY 2000, a home-based provider of pediatric Speech, Occupational, and Physical Therapy services, has an exciting opportunity for a Pediatri…
Skills: Speech Therapy Evaluations, Treatment Planning, Home Exercise Programs, Patient Care Coordination, Clinical Judgment
McKinney, Texas, United States · On-site
$25/hr
Job DetailsJob Location: McKinney, TX 75069Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $25.00 HourlyPosition performs complex therapeutic and psychosocial intake services including counseling, scr…
Skills: Psychotherapy, Psychosocial Assessment, Diagnostic Assessment, Case Management, CBT
Lewisville, Texas, United States · On-site
Job DetailsJob Location: Vista Ridge Nursing and Rehab Center - Lewisville, TX 75067Job Shift: SwingOur care teams are true caregivers. They serve patients with dedication and compassion and are the heart of our patients…
Skills: Medication Administration, Vital Signs Monitoring, Patient Care, Medical Documentation, Patient Observation
Brownsville, Texas, United States · On-site
Job DetailsJob Location: SGCH New Tomorrow Resiliency Center - Brownsville, TX 78526Position Type: Full TimeJob Shift: Day Sunny Glen Children's Home Job Description Job Title: Assistant Lead Case Manager Department: Cas…
Skills: Case Management, Supervision, Trauma-Informed Care, Bilingual English/Spanish, Staff Training
San Antonio, Texas, United States · Hybrid
Job Summary: You can make an incredible impact at CASA. You will be part of a caring and committed team of individuals working on behalf of children and youth experiencing foster care. To be successful in this role, you …
Skills: Team Leadership, Case Management, Court Advocacy, Trauma-Informed Care, Volunteer Management
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Performs advanced customer service in a call center environment, resolving complex billing and claims issues for Medicaid Long Term Care providers and recipients. Researches data across multiple automated systems and provides training to providers on filing claims.
Requires at least two years of experience in a call center or customer service environment. Preferred experience includes familiarity with Provider Claims Services systems and interpreting Medicaid policies.
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Customer Service Rep IV
Job Title: Customer Services Rep IV
Agency: Health & Human Services Comm
Department: Provider Claims Svcs (75/25)
Posting Number: 19369
Closing Date: 08/10/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $3,581.33 - $4,476.91
Pay Frequency: Monthly
Salary Group: TEXAS-A-17
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0100,0111,0170,4133,15P,3F1X1,3F5X1,420A,42A,56M,68G,741X,PERS,RS,SN,YN,YNS
Customer Services Rep IV The Texas Health and Human Services Commission (HHSC) Medicaid & CHIP Services (MCS) department seeks a highly qualified candidate for a Customer Service Representative in the Provider Claims Services (PCS) unit.
This position reports to the PCS Program Supervisor and performs highly advanced customer service work in a call center environment. Work involves contact with Medicaid Long Term Care (LTC) providers, Medicaid recipients, HHSC case workers and eligibility staff regarding filing claims for services and billing issues.
The position researches and analyzes complex data within multiple systems to resolve any issues and ensures claims continue to be processed accordingly. The position interprets section policies and procedures for filing claims for services provided under Hospice, Nursing Homes, Intermediate Care Facilities, and various waiver programs including Home and Community-based Services, Texas Home Living, Deaf Blind Multiple Disabilities, and Community Living Assistance and Support Services.
Responds to inquiries regarding claims processing and billing issues for Medicaid LTC providers, recipients, agency case workers and eligibility staff via emails, reports, correspondence, or hotline. Researches and analyzes data within various automated systems to identify issues with claim processing/billing. Documents information in spreadsheets. (45%)
Enters data, supporting records and actions taken to resolve billing or claims processing issues. Uses multiple systems including Client Assignment and Registration System (CARE), IDD Portal, Service Authorization System Online (SASO), Texas Medicaid and Health Care Partnership (TMHP) Long Term Care Portal, and a call tracking system. (35%)
Provides training to Medicaid providers on how to address or resolve issues in filing/processing claims. (10%)
Interprets section policies and procedures for processing claims and service authorizations for LTC providers. Collaborates with PCS coaches to resolve more complex claims/billing issues or provider concerns. (10%)
None required.
Skill in the use of standard office equipment.
Skill and experience resolving complicated billing issues promptly and efficiently. Experience utilizing Microsoft Office
Excel spreadsheets.
Ability to apply policies and procedures and recommend changes. Ability to review problems and recommend solutions.
Ability to communicate verbally with stake holders.
Two years' experience working in a call center or customer service-oriented environment.
Preferred experience with Provider Claims Services systems.
Preferred experience in researching and interpreting Medicaid policies and procedures.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
We serve Texas.
Texas Health and Human Services, also known as the Texas Health and Human Services Commission (HHSC), helps more than 7.5 million Texans every month. The agency supports the needs of mothers, children and families through programs such as Medicaid, CHIP, SNAP, women’s health and behavioral health services. HHSC provides long-term services and supports for seniors and people with disabilities, and operates state supported living centers for residents with intellectual and developmental disabilities and state psychiatric hospitals. HHSC also regulates health care providers, professions and facilities to protect the health and safety of Texans.
Offices: 4601 W Guadalupe St., Austin, TX 78751, US
Based on 1131 listings with disclosed salaries, most social services jobs in Texas pay between $52k–$114k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 10,639 open social services positions in Texas listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Texas Health and Human Services, Action Behavior Centers - ABA Therapy for Autism, KidsCare Home Health, Angels of Care Pediatric Home Health, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Yes — 1182 of the 10639 open social services positions offer remote or hybrid work (251 remote, 931 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
