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Full-time
Benefits
Posted 21d ago
~40 hrs/week
Responsibilities
Lead day-to-day retail operations to achieve sales and financial goals while managing staffing and production. Oversee merchandising, inventory, and donation growth to ensure a positive customer experience.
Requirements
Requires 5+ years of retail management experience with proven leadership and team development skills. Must be flexible to work days, evenings, weekends, and holidays.
Full job description
Store Manager – Full Time | Lead With Purpose
Ready to lead a team, drive results, and make a lasting impact in your community? Goodwill serving Northeast Ohio and Northwest Pennsylvania is looking for a Full-Time Store Manager to lead one of our retail locations. This is more than a retail management position—it's an opportunity to inspire your team, grow your leadership career, and help fund programs that change lives through the power of work.
If you're a motivated leader who thrives in a fast-paced environment and enjoys developing people while delivering outstanding customer service, we'd love to meet you.
✅ Full-time position with benefits ✅ Leadership and career growth opportunities ✅ Mission-driven organization ✅ Supportive, team-oriented culture
What You'll Do
Lead all day-to-day retail operations to achieve sales, production, and financial goals
Recruit, hire, train, coach, and develop a high-performing team
Create employee schedules and manage daily staffing needs
Monitor store performance and implement strategies to improve results
Oversee merchandising, inventory, pricing, and donation growth initiatives
Ensure outstanding customer service and a positive shopping experience
Maintain a safe, clean, and organized store environment
Manage budgets, control expenses, and analyze operational performance
Enforce company policies, safety procedures, and operational standards
Partner with Mission Services to support employee and participant development
Foster a positive workplace culture focused on teamwork, accountability, and continuous improvement
Perform other duties as assigned
What We're Looking For
5+ years of retail management experience
Proven leadership, coaching, and team development skills
Strong communication, organizational, and problem-solving abilities
Experience managing sales, staffing, and operational performance
Intermediate computer and digital skills
Ability to motivate teams and achieve business goals
Commitment to Goodwill's mission, culture, and continuous improvement
Flexibility to work days, evenings, weekends, and holidays
Work Environment
Retail environment with climate-controlled conditions
Frequent standing, walking, bending, and lifting up to 50 lbs
Occasional exposure to dust, lint, donated goods, and outdoor weather conditions
Fast-paced environment with changing priorities and occasional short deadlines
Flexible schedule, including evenings, weekends, and holidays
Why Goodwill?
At Goodwill, every sale and every donation creates opportunities for individuals in our community. As a Store Manager, you'll do more than lead a retail operation—you'll develop people, strengthen your team, and help transform lives through the power of work.
Lead with purpose. Grow your career. Make a difference. Apply today!
We are among the many Goodwill member organizations that contribute to being North America’s leading nonprofit provider of education, training, and career services for people with disadvantages, such as welfare dependency, homelessness, and lack of education or work experience, as well as those with physical, mental and emotional disabilities. In 2014, local Goodwills collectively provided employment and training services to more than 26 million individuals.
We believe that work has the power to transform lives by building self-confidence, independence, creativity, trust and friendships. Everyone deserves a chance to have these. Goodwill provides that chance.
Considering working at Goodwill? Goodwill is nonprofit brand that is respected and highly relevant in today’s economy. Forbes recently named Goodwill one of the "Top 25 Most Inspiring Companies."
Offices: 621 Goodwill Drive, Ashtabula, Ohio 44004, US
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