KlarnaStockholm, Sweden · On-site
$831k–$947k/yr
As Fraud Operations Lead, you sit at the intersection of operational execution and fraud intelligence, shaping how fraud operations evolve as Klarna scales. You are responsible for improving how teams, processes, and too…
Skills: Fraud Operations, Team Management, Process Improvement, Vendor Management, KPI Definition
KlarnaStockholm, Sweden · On-site
$50k–$63k/mo
What you will do You will oversee the end-to-end sanctions screening process across Klarna’s Europe, UK, and Asia-Pacific operations, ensuring high-quality execution within an outsourced delivery model. You will act as t…
Skills: Sanctions Investigations, Sanctions Screening, Financial Crime Compliance, Vendor Performance Management, Regulatory Compliance
KlarnaStockholm, Sweden · On-site
$662k–$742k/yr
About the position We’re looking for an AML / FinCrime Ops Process Management Expert who combines hands-on investigative skills with deep AML / FinCrime process support. This is a position for someone who can wear both h…
Skills: AML Investigations, Financial Crime Process Management, EU AML Directives, SAR Processes, Transaction Monitoring
KlarnaStockholm, Sweden · On-site
$79k–$90k/mo
What you’ll do Monitor security and threat alerts across security tools, fraud, and intelligence platforms to detect suspicious activity and security incidents. Investigate alerts related to account compromise, abuse, an…
Skills: Security Operations, Incident Response, Threat Monitoring, SIEM, Root-Cause Analysis
KlarnaStockholm, Sweden · On-site
$55k–$69k/mo
What you will do In this position, you will lead and support end-to-end AML and financial crime investigations, assessing customer behavior, transactional activity, and supporting documentation to identify and mitigate r…
Skills: AML Investigations, Financial Crime Investigation, Transaction Monitoring, Suspicious Activity Reporting, Enhanced Due Diligence
KlarnaStockholm, Sweden · On-site
$63k–$72k/mo
What you will do In this position, you will ensure high-quality AML and financial crime monitoring by independently reviewing cases, identifying deviations, and strengthening investigative accuracy across Klarna’s AML op…
Skills: AML Quality Assurance, Financial Crime Monitoring, Case Investigation, Regulatory Compliance, Risk-Based Approach
Klarna
Stockholm, Sweden • On-site
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Lead and evolve Klarna's fraud operations framework by managing a team of specialists and optimizing operational processes. Act as a bridge between operations and the broader fraud function to translate strategic priorities into scalable workflows.
Requires over 5 years of experience in fraud operations within fintech or payments, with a proven track record of managing teams and improving processes. Candidates should be data-driven and experienced in working with external vendors and cross-functional stakeholders.
As Fraud Operations Lead, you sit at the intersection of operational execution and fraud intelligence, shaping how fraud operations evolve as Klarna scales. You are responsible for improving how teams, processes, and tools work together to deliver efficient, high-quality outcomes across consumer and partner fraud. This position combines leadership with hands-on expertise, ensuring strong ownership of operational quality while continuously advancing how work is performed.
What you will do
You will own and evolve Klarna’s fraud operations framework, leading a team of specialists while maintaining hands-on involvement to ensure strong process understanding and quality. You will work closely with external vendors while retaining internal expertise, enabling the team to validate workflows, support during operational peaks, and continuously improve performance. By identifying inefficiencies and optimizing processes, you will increase consistency and effectiveness across operations. You will act as the bridge between fraud operations and the broader fraud function, including prevention, detection, and investigation, ensuring that operational insights inform strategy and that evolving priorities are translated into scalable processes.
Who you are
• 5+ years of experience in fraud operations within fintech, payments, or a similar environment
• Proven experience managing teams while contributing to hands-on operational work
• Strong experience in process improvement, with the ability to identify inefficiencies and implement scalable solutions
• Familiarity with fraud tooling, case management systems, and both manual and automated workflows
• Data-driven mindset with experience defining KPIs and using insights to guide decisions
• Ability to collaborate effectively with cross-functional stakeholders including Product, Tech, Risk, and Compliance
• Experience working with external vendors, including performance monitoring and relationship management
• Strong communication skills with the ability to engage stakeholders at different levels
Awesome to have
• Certification such as Certified Fraud Examiner (CFE) or equivalent
• Experience in outsourcing or vendor-managed operations environments
• Exposure to fraud prevention, detection, or investigation functions
• Experience influencing tooling or automation improvements
• Background in scaling operations in a high-growth environment
Please include a CV in English
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