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Full-time
professional certificate
Posted 7d ago
~40 hrs/week
Responsibilities
The Windows L3 Engineer will manage and maintain large-scale Windows Server environments, ensuring high availability and performance through proactive monitoring. The role involves collaborating with cross-functional teams to handle incident, change, and problem management within an enterprise setting.
Requirements
Candidates must have at least 10 years of hands-on experience in Windows Server operations and enterprise-level infrastructure management. Proficiency in virtualization, cloud platforms, and ITSM processes is required, along with the ability to participate in rotational on-call support.
Full job description
Minimum 10 years of hands-on experience in Windows Server and Desktop operations, with at least 8 years in an enterprise-level environment (1,000+ servers, multi-site/multi-domain setups).
Willingness to participate in rotational on-call support (including nights/weekends) for critical incident response and maintenance activities.
Strong understanding of Service Level Agreements (SLAs), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO) in an enterprise IT environment.
Hands-on experience with infrastructure monitoring tools (e.g., SolarWinds, PRTG) for performance tracking and proactive issue resolution.
Proven ability to work in multicultural, geographically dispersed teams (APAC experience preferred).
Intermediate-level knowledge of ITSM processes (Incident, Change, Problem, and Service Request Management) and experience with ITSM tools (e.g., ServiceNow)
Must be able to work independently and in collaboration with various stakeholders as part of an APAC team e.g. DCS-related planning and implementation, security teams, service management teams, application teams, country IT teams and others
Fluent business English (written and spoken) for technical documentation, stakeholder communication, and incident reporting.
Deep expertise in Windows Server (2016, 2019, 2022), including installation, configuration, hardening, patching, and troubleshooting in large-scale environments.
Adept in virtualization knowledge (VMware vSphere, Nutanix AHV) for resource optimization, clustering, and high-availability configurations.
Working knowledge of cloud platforms (Azure/AWS) for hybrid infrastructure management (IaaS)
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues under pressure.
Industry certifications (e.g., MCSE: Core Infrastructure, MCSA, Microsoft Certified: Azure Administrator, VMware VCP, ITIL v4) are highly desirable
Related keywords
Windows ServerEnterprise ITSLARTORPOSolarWindsPRTGITSMServiceNowVMware vSphereNutanix AHVAzureAWSIaaSMCSEMCSA
NTT DATA – a part of NTT Group – IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Offices: Toyosu Center Building,, 3-3, Toyosu 3-chome, Koto-ku, Tokyo, 135-6033, JP · Plano, Texas 75024, US · Madrid , 28050, ES · Bielefeld, 33605, DE · Munich, Bavaria 80807, DE
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