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Full-time
Posted 30d ago
~40 hrs/week
Remote in Bengaluru, Karnataka, India, Mumbai City, Maharashtra, India
Responsibilities
Lead operational delivery activities for the India Professional Services team, focusing on enterprise security implementations and migrations. Manage consultant utilization, skill development, and end-to-end customer escalations to ensure high-quality service delivery.
Requirements
Requires proven experience managing technical consultants and handling enterprise-level customer escalations. Proficiency in Check Point technologies and experience with large-scale security delivery engagements are highly desirable.
Full job description
Company Description
Join Check Point Software Technologies as a Delivery Manager and be part of our global mission. As leaders in the Cyber Security industry, we tackle the most complex challenges head-on. Our diverse team of passionate individuals is dedicated to innovation and excellence. We empower our clients with cutting-edge solutions, serving a growing global customer base. By joining our team, you'll have the chance to make a meaningful impact in a remote-friendly, fast-paced, and fun environment.
This role is responsible for leading operational delivery activities across the India Professional Services project delivery business, supporting consultants delivering enterprise security implementations, migrations, upgrades and customer escalations.
The environment is highly dynamic and fast paced, requiring strong operational leadership, stakeholder management and delivery governance capabilities.
Job Description
Major Responsibilities
Create and execute efficient personnel management plans
Keep consultants utilization at a high level to meet annual objectives
Improve the skills of our Professional Services consultants
Maintain and increase the technical certification of consultants on the team
Maintain strong relationships with customers, partners, sales and SE teams
Strive to continuously improve current service offerings and delivery governance
Help develop additional service offerings to enhance customer value
Own and lead customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to drive resolution
Lead operational cadence calls and ensure actions are tracked through to completion
Always strive to improve the project delivery process and reporting structure
Conduct regular 1:1 meetings with consultants
Identify current and future challenges relating to skills, promotion, utilization and role development
Demonstrate strong leadership presence by driving discussions, decisions and outcomes
Be proactive, innovative and operationally focused
Help with consultant recruitment and hiring
Act as the primary delivery partner to sales leadership, ensuring regular communication, alignment and execution
Support management of critical customer cutovers, weekend activities and enterprise delivery requirements
Drive operational forecasting, resource planning and escalation management across the India project delivery business
Qualifications
Experience managing a team of technical consultants or engineers
Strong customer service, project management and quality control skills
Proven experience managing escalations and enterprise customer situations
Strong resource planning and operational management skills
Excellent leadership and stakeholder management capabilities
Strong teamwork skills and attention to detail
Experience with Check Point technologies is preferred
Experience managing firewall migrations, enterprise implementations or large-scale delivery engagements is highly desirable
Familiarity with technologies such as Maestro, VSX, VPN, CloudGuard and enterprise security environments is advantageous
Ability to manage conflicts and make strong operational decisions under pressure
Check Point Software Technologies Ltd. is a leading protector of digital trust, utilizing AI-powered cyber security solutions to safeguard over 100,000 organizations globally. Through its Infinity Platform and an open garden ecosystem, Check Point’s prevention-first approach delivers industry-leading security efficacy while reducing risk. Employing a hybrid mesh network architecture with SASE at its core, the Infinity Platform unifies the management of on-premises, cloud, and workspace environments to offer flexibility, simplicity and scale for enterprises and service providers.
Offices: 100 Oracle Pkwy, Suite 800, Redwood City, California 94065, US · 150 King Street, Toronto, Ontario M5H 1J9, CA · Bajza u., 24, Budapest, Hungary H-1062, HU · 5 Ha'Solelim Street, Tel Aviv, 67897, IL · 500 5th Ave, #25, New York, NY 10110, US
How many Security & Safety jobs are open in Mumbai City, India right now?
There are currently 213 open security & safety positions in Mumbai City, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Mumbai City, India?
Companies currently hiring include PwC, NTT DATA, Inc., Nomura, Check Point Software, DBS Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Mumbai City, India?
Yes — 55 of the 213 open security & safety positions offer remote or hybrid work (7 remote, 48 hybrid).
How do I apply for Security & Safety jobs in Mumbai City, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.