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Full-time
high school
Posted 18d ago
~40 hrs/week
Responsibilities
The representative will answer and track incoming calls while maintaining accurate records in government systems. They are also responsible for conducting research and escalating calls as necessary.
Requirements
Candidates must have at least 3 years of call center experience and a high school diploma or equivalent. Proficiency in Microsoft Office, CRM systems, and the ability to pass a government security background check are required.
Full job description
We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.
Duties:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
3 +experience in a call center
High school diploma or equivalent is required
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
Ability to pass a government security background check.
TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance.
In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance.
A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com
Offices: 1820 N. Fort Myer Dr., Suite 620, Arlington, Virginia 22209, US
Government ContractingManagement ConsultingTechnology development and implementationMedia MonitoringSocial MediaProgram ManagementQA/QC EnhancementPrivacy Policy and CompliancePrivacy FOIAand Administrative and Office Support
How many Security & Safety jobs are open in El Paso, TX right now?
There are currently 347 open security & safety positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in El Paso, TX?
Companies currently hiring include Amentum, Allied Universal, RTX, CEC, ABM Industries, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in El Paso, TX?
Yes — 13 of the 347 open security & safety positions offer remote or hybrid work (6 remote, 7 hybrid).
How do I apply for Security & Safety jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.