Covington, Georgia, United States · On-site
Job DetailsLevel: EntryJob Location: Covington Fitness LLC - Covington, GA 30014Position Type: Full TimeJob Shift: See Job DescriptionJob Category: Customer ServiceJob Summary The Member Services Representative (MSR) is …
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Covington, Georgia, United States · On-site
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Member Services Representative is responsible for delivering exceptional customer service, managing front desk activities, and conducting facility tours. They must also maintain the cleanliness and safety of the club by sanitizing equipment and restrooms.
Candidates must be at least 16 years old (18 for overnight shifts) and capable of lifting up to 50 lbs. A positive attitude, reliability, and basic computer skills are required along with a satisfactory background check.
Job DetailsLevel: EntryJob Location: Covington Fitness LLC - Covington, GA 30014Position Type: Full TimeJob Shift: See Job DescriptionJob Category: Customer ServiceJob Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.
Schedule
Monday - Friday: 6:00 AM to 2:00 PM
8-hour shift
Or
Monday - Friday: 2:00 PM to 10:00 PM
8-hour shift
Or
Monday - Thursday: 2:00 PM to 10:00 PM
Friday: 1:00 PM to 9:00 PM
8-hour shift
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greet members, prospective members, and guests, providing exceptional customer service.
Handle all front desk-related activities, including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours of the facility.
Facilitate needed updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
Maintain the cleanliness, organization, and safety of the club.
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.
Follow the "Lost and Found Policy" and turn in lost member property to management immediately.
Other responsibilities as asked by management.
Benefits
FREE Black Card Membership!
Paid Time Off (PTO)
Health Insurance - First of the month following hire date
Medical & Prescription drug plans
HSA (Health Savings Account)
Dental
Vison
Life/AD&D
Voluntary Short Term Disability (STD)
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
401k plan after 3 months of service
QualificationsQualifications
Must be a minimum of 16 years of age.
Must be able to Lift, pull, push a minimum of 25lbs.
Upbeat and positive attitude.
Punctuality and reliability are a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Basic computer proficiency.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Satisfactory background check.
Must be 18 years of age or older.
Must be able to work alone and independently.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
A judgement-free workout designed to reward members, not intimidate them.
Headquartered in Rosemont, IL., Pinnacle Fit Clubs LLC owns and operates more 93 Planet Fitness locations across the United States. With more than 1,200 employees, our fitness professionals provide members a judgement-free fitness experience where people get rewarded and supported versus intimated and shamed.
Offices: 6400 Shafer Ct, 250, Rosemont, Illinois 60018, US
There are currently 33 open security & safety positions in Covington, GA listed on Clera. New openings are added daily as companies post roles.
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