Jobs at Serverfarm (Now Hiring) — 3 open

Executive Leadership

• Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; serve as second-in-command ensuring continuity of decision-making and execution.
• Represent Operations with Executive Leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps, partnering with Product, Development, Construction, Finance, Legal, Security, and Commercial teams.

Operational Governance & Performance

• Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience).
• Ensure robust compliance frameworks are maintained across all operating regions, including regulatory obligations, customer commitments, certifications, and internal controls.
• Oversee business continuity, disaster recovery, and crisis management processes are maintained, tested, and continuously improved, lead RCA and executive response for major incidents.
• Drive continuous improvement, standardization, and efficiency across regions, embedding best practice and operational discipline.
• Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management and service continuity across the portfolio.

Safety, Reliability & Engineering

• Lead the global safety program, ensuring strong safety culture, regulatory compliance, risk management, and consistent standards across all regions.
• Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets.
• Partner with Development, Construction, and Engineering to embed operational requirements in new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover.

Customer & Service Delivery

• Establish executive relationships with key hyperscale, enterprise, and strategic customers; own oversight of escalations and ensure timely resolution and clear communication.
• Lead operational service delivery to consistently achieve SLAs and contractual commitments, drive transparency through reporting, service reviews, and improvement planning.
• Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development.

Financial Planning & Growth

• Lead operational OpEx and CapEx planning and delivery, with accountability for forecasting, cost control and financial performance against plan.
• Partner with Finance on cost modelling for new sites, expansions, customer opportunities, and strategic investment plans; supporting commercial decision-making and capital allocation.
• Oversee long-term capacity planning across power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration for acquisitions and expansion.
• Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capability; Take a lead in establishing new regional structures to facilitate growth.

Energy, Sustainability & ESG

• Own operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships.
• Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs).
• Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities.

Technology & Automation

• Drive adoption of automation, infrastructure technology, and digital tools to improve monitoring, maintenance, reporting, and operational efficiency.
• Manage strategic supplier and vendor relationships, ensuring service quality, resilience, innovation, and value for money.

People & Organization

• Lead, coach, and develop operational leaders and teams; build succession planning frameworks.
• Foster a high-performance culture of accountability, collaboration, innovation, and continuous improvement; provide regular reporting on operational performance, talent, safety, risk, and strategic progress.