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Full-time
high school, bachelor degree, professional certificate
Ongoing training, Mentorship, Career development, Competitive compensation, Work-life balance
Posted 24d ago
Apply by Nov 16
~40 hrs/week
Responsibilities
You will provide technical support by troubleshooting hardware, software, and network connectivity issues while documenting requests in ServiceNow. Additionally, you will assist with account access, maintain IT asset inventory, and escalate complex issues to appropriate technical teams.
Requirements
Candidates must possess an active TS/SCI clearance with a polygraph and hold a DoD 8570 IAT Level I certification such as CompTIA A+ or Network+. The role requires either a high school diploma with ten years of experience or a bachelor's degree with five years of relevant experience.
Full job description
What You Will Do:
At Independent Software, as a System Administrator Level 1, you will provide technical support to users by troubleshooting hardware, software, account access, and network connectivity issues. You will respond to support requests through phone, email, chat, and ticketing systems while ensuring issues are accurately documented and resolved or escalated as appropriate.
In this role, you will support day-to-day IT operations, assist users with common technical issues, maintain accurate support records, and contribute to a positive customer experience.
Key Responsibilities:
Respond to user inquiries and technical support requests
Diagnose and resolve basic hardware, software, network connectivity, and peripheral issues
Install, configure, and update software on user devices
Assist with password resets, account lockouts, and access issues
Log, track, update, and document support requests in ServiceNow
Escalate complex issues to appropriate technical teams
Maintain accurate support documentation and contribute to knowledge base articles
Provide guidance to less-experienced team members when needed
Communicate technical information clearly and provide professional customer support
Follow established IT and security policies and report potential security incidents
Support IT asset inventory and other technical support activities as needed
This position is mission essential and may require work on holidays when necessary
Must be able to work Friday–Monday, 6:00 AM–4:00 PM
Required Skills and Qualifications:
Experience providing technical or help desk support
Experience troubleshooting hardware, software, and basic network connectivity issues
Experience with ServiceNow or similar ticketing systems
Strong customer service and communication skills
Strong troubleshooting and problem-solving skills
Ability to document technical issues and resolutions accurately
Ability to work independently and collaboratively
Education and Experience:
Candidates must meet one of the following:
High school diploma or GED with ten (10) years of relevant experience; OR
Bachelor’s degree with five (5) years of relevant experience
Certifications:
DoD 8570 IAT Level I certification required:
CompTIA A+ CE or
CompTIA Network+ CE
Clearance Requirement:
Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Why Choose Independent Software:
At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
Support critical national security missions that matter
Be part of a close-knit, employee-first culture where your voice is heard
Expand your skills through ongoing training, mentorship, and career development
Enjoy competitive compensation, generous benefits, and work-life balance
Ready to take the next step in your career? Join us and be part of something bigger.
Apply today.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation.
Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams.
Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile.
Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.
Offices: 786 Chapel Street, New Haven, Connecticut 06510, US
How much do Security & Safety jobs in Columbia, MD pay?
Based on 338 listings with disclosed salaries, most security & safety jobs in Columbia, MD pay between $49k–$225k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in Columbia, MD right now?
There are currently 481 open security & safety positions in Columbia, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Columbia, MD?
Companies currently hiring include BigBear.ai, Independent Software, Parsons Corporation, AT&T, CACI International Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Columbia, MD?
Yes — 83 of the 481 open security & safety positions offer remote or hybrid work (10 remote, 73 hybrid).
How do I apply for Security & Safety jobs in Columbia, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.