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$29/hr–$34/hr
Full-time
associate degree, bachelor degree
Medical plan options, Health savings accounts, Dental plan options, Vision plan, 401(k) plan, Company match
Posted 17d ago
~40 hrs/week
Responsibilities
The Systems Technician will monitor network infrastructure using various tools to identify, investigate, and escalate technical issues. They are also responsible for authoring outage communications and reports for the NIH user community and leadership.
Requirements
Candidates must have at least three years of experience in a help desk, service desk, or NOC environment with a solid understanding of networking. An associate degree or equivalent experience is required, and strong technical writing skills are essential.
Full job description
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
NACI (T1)
Job Family:
Technical Support Services
Job Qualifications:
Skills:
Help Desk Services, Help Desk Support, IT Help Desk
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
No
Job Description:
GDIT is seeking a Systems Technician to join our Technical Operations Center (TOC) for the National Institute of Health (NIH) Center for Information Technology (CIT) program. This role requires coordination and multi-tasking skills to advise and dispatch technicians and engineering teams, who then resolve enterprise-wide technical issues. Candidates will provide eyes on glass monitoring of the network infrastructure and will investigate, verify, report, communicate and escalate any issues. Strong technical writing skills are required to author communications that are sent out to the NIH user community and NIH leadership about outages, upgrades, IT challenges, etc. Candidates will also work with the technical teams to write up outage summaries and lessons learned reports for senior management to understand the impact to the NIH community and corrections to avoid future occurrences. You will have the opportunity to work across a wide variety of IT issues and learn about many different technologies; with the opportunity to grow into more advanced roles.
This team provides 24x7x365 support to the NIH user community. Members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for full time employment with GDIT and is an on-site position based at our client's office in Bethesda, MD. We are currently hiring for day shift, Tuesday thru Saturday (6 AM - 2:30 PM EST).
Responsibilities:
Provide eyes on glass monitoring using various monitoring tools such as Splunk, Grafana, SiteScope, SCOM, SL1 and xMatters
Investigate and verify alerts and reported issues
Escalate issues to the Tier 2 network operations team when necessary
Access devices and analyze graphing
Review device logs documentation and analysis
Perform Firewall Utilization Monitoring
Perform real time monitoring of vital TIC connections
Provide general event management and communication management support for the NIH
Support a 24x7 system monitoring service to proactively identify and assess problems before the customer reports them
Support response time -ensuring system information, contact information and processes are in place to coordinate the necessary IT response to system problems.
Coordinate and facilitate conference bridges as part of event management
Provide Prevention Support: Coordinate necessary changes in system information, contact information and existing processes to prevent recurrence of problems.
Rely on your teammates and be an active collaborator and participant within the group.
Expertly handle customer requests for IT communication efforts including calendar postings, bulletin board postings, maintenance window date coordination, customer notifications, meeting minutes processing, report preparation and publication, meeting setup, ticket review, etc.
Customers of this position are end users, service owners and IT managers.
Provide event management and problem management support to service owners and IT managers.
Author reports, participate in incident review meetings, facilitate active problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities.
Communicate an honest interpretation of data to all stakeholders; support and facilitate open communication between all stakeholders.
Provide "proactive reaction" by acting upon alarming data before system outages occur; and be aware of incidents before the customer makes an inquiry
Provide support to the technical team to help minimize non-scheduled outage times of all IT systems
Required Skills:
Minimum of three years experience working in a help desk / service desk, customer service, or NOC environment
Minimum of three years IT experience, including a solid understanding of networking and/or network monitoring tools.
Desired Skills:
Associate or Bachelor Degree
Working knowledge of IT Infrastructure Operations (such as systems and network administration, security, various tools, etc.)
Familiarity with ITIL
Experience with any of the following monitoring and reporting tools: Grafana, Splunk, xMatters, SCOM, Sitescope, SL1,ServiceNow
The likely hourly rate for this position is between $29.52 - $34.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA MD Bethesda - 6555 Rock Spring Dr (MDC097)
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at
GDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community.
Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI, cyber, and software development.
GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our customers’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world.
Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Offices: Falls Church, Virginia 22042, US
Enterprise ITNetwork Systems IntegrationProfessional and Technical ServicesTraining and Simulationinformation technologyDefenseCybersecurityCloud ComputingArtificial IntelligenceQuantum Computing
How much do Security & Safety jobs in Bethesda, MD pay?
Based on 174 listings with disclosed salaries, most security & safety jobs in Bethesda, MD pay between $65k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Security & Safety jobs are open in Bethesda, MD right now?
There are currently 245 open security & safety positions in Bethesda, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Bethesda, MD?
Companies currently hiring include Leidos, CACI International Inc, General Dynamics Information Technology, IntrepidGS, ADMIRAL SECURITY SERVICES, INC., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Bethesda, MD?
Yes — 63 of the 245 open security & safety positions offer remote or hybrid work (16 remote, 47 hybrid).
How do I apply for Security & Safety jobs in Bethesda, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.