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Full-time
high school, professional certificate
Posted 21d ago
Apply by Jul 20
~40 hrs/week
Remote in United States
Responsibilities
Responsible for the deployment, configuration, and maintenance of ServiceNow MID Servers to ensure secure communication between the platform and infrastructure. The role involves monitoring system health, troubleshooting connectivity issues, and supporting ITOM capabilities like Discovery and Service Mapping.
Requirements
Requires a High School diploma with 9+ years of experience and an active Secret Clearance. Candidates must hold a DoD 8570 IAT Level II certification and have deep technical expertise in ServiceNow MID Server and ITOM workflows.
Full job description
GovCIO is seeking a ServiceNow MID Server Administrator to support the Enterprise Service Management (ESM) Team in providing services to the United States Coast Guard (USCG). This role is primarily responsible for the deployment, configuration, maintenance, monitoring, and troubleshooting of ServiceNow MID Servers that enable secure communication between the ServiceNow platform and on-premises or cloud-based infrastructure. This role is critical to supporting CMDB accuracy, Discovery, Service Mapping, Event Management, Orchestration, and third-party integrations. This position will be 100% remote.
Responsibilities
As a ServiceNow MID Server Administrator, you will serve as a dedicated technical resource for supporting the health, security, and performance of the MID Server infrastructure. You will work alongside infrastructure, network, and cybersecurity teams to ensure consistent, secure, and automated system visibility. Key responsibilities include:
Install, configure, and maintain ServiceNow MID Servers across multiple environments to support Discovery and integrations.
Monitor MID Server health, performance, availability, and end-to-end connectivity to ensure stable platform operations.
Manage MID Server lifecycle operations including upgrades, patches, hotfixes, and security certificate renewals.
Troubleshoot and resolve complex MID Server communication, credential, firewall, routing, and connectivity issues.
Support ServiceNow Discovery by configuring schedules, credentials, IP ranges, and network access requirements.
Work with infrastructure, network, cybersecurity, and server administration teams to ensure MID Server functionality and compliance.
Configure and maintain integrations between ServiceNow and enterprise tools such as MECM/SCCM, Tanium, SolarWinds, SNMP devices, Active Directory, and cloud platforms.
Support Service Mapping, Event Management, ITOM Visibility, and other platform capabilities requiring MID Server connectivity.
Develop and maintain operational procedures, architecture diagrams, technical documentation, SOPs, and knowledge articles.
Monitor Discovery and integration logs to identify failures, performance bottlenecks, and data quality issues.
Coordinate firewall requests, DNS requirements, service account management, and certificate management activities.
Assist with CMDB population, reconciliation, data collection, synchronization, and data accuracy initiatives.
Participate in troubleshooting sessions, incident response activities, and root cause analysis efforts.
Ensure compliance with security policies, least-privilege access controls, and government/organizational standards.
Provide recommendations for MID Server scaling, redundancy, high availability, and performance optimization.
Qualifications
High School with 9+ years (or commensurate experience)
Required Skills & Experience
DoD 8570 IAT Level II certification (Security+ CE, CySA+, CCNA Security).
Experience deploying, configuring, maintaining, and troubleshooting ServiceNow MID Servers across complex enterprise systems.
Practical technical experience supporting ServiceNow ITOM workflows, Discovery schedules, and CMDB data consistency.
Comprehensive operational understanding of secure communication baselines, firewall requirements, and certificate management.
Proficiency in monitoring infrastructure health, reviewing integration logs, and performing root cause analysis.
Strong foundational understanding of diverse IT domains including enterprise serialization, Windows/Linux server administration, network protocols, and cloud environments.
Clearance Required: Active Secret Clearance
Preferred Skills & Experience
Experience supporting Department of Homeland Security (DHS) programs or related federal civilian agencies.
Familiarity with enterprise service management architectures, federal engineering frameworks, and command structures.
Relevant professional certifications highly preferred (e.g., ServiceNow Certified System Administrator, CIS-Discovery, or CIS-Service Mapping).
Understanding containerization and orchestration platforms paired with automated infrastructure patterns.
Experience with cloud-native architectures, software-defined infrastructure, and secure hybrid-cloud environments.
GovCIO was founded with a single purpose- to transform government IT.
We help government work better.
Using a holistic perspective, Agile methods, and latest advancements in IT, GovCIO addresses the most pressing challenges facing government organizations today.
Our teams, comprising industry, military, and government veterans, deliver high value IT solutions and services that optimize how our government customers operate. This allows them to focus on what’s really important- serving the needs of citizens.
From the U.S. military to Health and Human Services, we keep our customers at the forefront of digital innovation- allowing them to thrive today while preparing them to tackle any challenge the future may bring.
Learn more about us and what we do at GovCIO.com.
Offices: 4000 Legato Rd, Suite 600, Fairfax, Virginia 22033, US
Software DevelopmentApplication SupportCyber SecurityAgile TransformationFederal IT StrategyDevSecOps DataAnalyticsIT ModernizationEngineering
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