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Center Quality Assurance Specialist (Misr El Gedida)
Cairo, Cairo, Egypt · On-site
Mid level
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Full-time
bachelor degree, postgraduate degree
Posted 44d ago
~40 hrs/week
Responsibilities
The Center Manager oversees all daily operations of a plasma donation center, including financial, regulatory, and personnel management. They are responsible for ensuring operational excellence, quality compliance, and serving as a medical backup for the Center Physician.
Requirements
Candidates must hold a Bachelor's degree in Medicine and a postgraduate degree or MBA, with at least 8 years of relevant experience. A minimum of 3 years in a supervisory role and experience in GxP regulated environments are required.
Full job description
Job objective
The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.
CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.
Environment
Internal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.
External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.
Key responsibility
People Management & Development
Establish a work environment that foster operational excellence.
Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
Provide regular feedback and coaching for centers employees.
Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
Administer regular check-ins and year-end performance review & development plans, etc.
Assist in management of the recruiting process.
Support and conduct teams trainings.
Leading the periodic medical\operational meetings.
Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
Operations management
Supervise the operations within the center.
Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor
retention improvement and corrective action plans.
Attaining donation goals with the highest level of quality and compliance.
Monitor net yields and implement improvement plans.
Perform analysis of related data to promote efficient operations.
Proactive operational processes enhancement and risk management.
Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.
Resolve related facility issues and manage inquiries for facility information. - Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.
Provide leadership to ensure donor retention with high customer service levels.
Create organizational culture and value systems which stimulate the morale and productivity.
Operate the center and manage employees to the highest standards of ethics and integrity.
Provide strategic planning for donor center growth.
With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.
Provide public\institutional presentations for awareness and donor recruitment activities
Establish partnership with relevant governmental and private entities for brand equity and donors' recruitment.
Quality & Compliance: - Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
Deviation management and CAPA development with timely implementation.
Manage centers audit processes and help to resolve any related issues.
Ensure timely response and closure to audit observations.
Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.
Recommend changes and improvements to SOPs.
Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.
Back up for Center Physician: Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
Donor acceptance and deferral according to the relevant policies and procedures.
Observe and coach the donor center technicians and phlebotomists.
Donor counseling to individuals with unacceptable results.
Management of Donor Adverse Event Reactions and the appropriate level of care.
Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
Recommend changes and updates to the center procedures.
Provide education sessions to the center medical staff as needed.
Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.
Academic experience required. Essential:
Bachelor's degree in medicine.
Formal Qualification in the medical field.
Diploma/master's degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.
Minimum 8 years of relevant experience
Supervisory and people management experience for at least for at least 3 years.
Blood bank related experience.
Experience in a GxP regulated environment and Quality standards. Desired:
Experience in cGMP.
Computing skills
- Proficiency in all Microsoft Office applications.
Personal skills
Leadership.
Emotional intelligence.
Assertiveness & decision-making ability.
Resourcefulness and proactivity.
Strong communication skills.
Critical thinking and problem solving.
Teamwork and collaboration.
Professionalism and strong work ethic.
Excellent customer service.
Organized and able to manage time effectively.
Analytical.
Interpersonal skills.
Ability to work within a highly regulated, labor intensive, fast paced medical environment.
Ability to plan and execute activities for the improvement of overall operations.
Languages Excellent written and spoken English and Arabic.
Grifols is a global healthcare company founded in Barcelona in 1909 committed to improving the health and well-being of people all over the world.
A leader in essential plasma-derived medicines and transfusion medicine, we develop, produce and provide innovative healthcare services and solutions in more than 110 countries.
Patient needs and our ever-growing knowledge of many chronic, rare and prevalent diseases, sometimes life-threatening, drive our innovation in plasma-based therapies and other biopharmaceuticals to enhance quality of life.
Grifols is focused on treating conditions across six core therapeutic areas: immunology, neurology, pulmonology, hematology, hepatology and intensive care.
With a workforce of over 25,000 employees in more than 30 countries and regions, we are committed to a sustainable business model that sets the standard for continuous innovation, quality, safety and ethical leadership in the industry. Our work has a positive social and economic impact in the countries where we operate, creating jobs and generating wealth.
People are at the heart of what we do, and we strive to create an inclusive, diverse, fair and equal society. Maintaining and promoting a workforce that reflects this reality leads to enhanced professional relationships and helps us to give our best to patients, donors and customers.
In 2024, Grifols was named one of TIME's 'World's Best Companies' for the second year in a row, reaffirming our commitment to excellence. We were also recognized by Forbes as one of the "Best Employers for Women 2023," reflecting our dedication to fostering an inclusive and supportive workplace for all.
To maintain a positive community and overall respectful communication, please keep our community guidelines in mind.
Offices: Parc Empresarial Can Sant Joan, Av. de la Generalitat, 152-158, Sant Cugat del Vallès, Barcelona 08174, ES · Carrer de Palou, 6, Parets del Valles, Catalonia 08150, ES
PlasmapheresisPlasma derived therapiesDiagnosticsIntravenous therapiesClinical nutritionAutomate drug compounding Drug inventory controland HealthcareHealth CareBiotechnology
How many Science & Research jobs are open in Cairo, Egypt right now?
There are currently 149 open science & research positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Cairo, Egypt?
Companies currently hiring include Grifols, GlobalFoundries, American Association For Continuous Medical Education, Future Group Language Solutions, Sanofi, among others. Browse the listings above to see every active employer.
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