Boston, Massachusetts, United States · Hybrid
$141k–$225k/yr
Job Description: Our Opportunity: Chewy is dedicated to being the most trusted and convenient destination for pet parents and partners everywhere! On the Product Design & Research team, we’re building experiences that su…
Skills: Qualitative Research, Mixed-methods Research, UX Research, Service Design, Journey Mapping
Boston, Massachusetts, United States · On-site
$75k–$95k/yr
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives. WHOOP is hiring a U…
Skills: User Research, Mixed Methods Research, Qualitative Research, Quantitative Research, Usability Studies
Boston, Massachusetts, United States · On-site
$90k–$130k/yr
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives. WHOOP is hiring a S…
Skills: User Experience Research, Qualitative Research, Quantitative Research, Workshop Facilitation, Stakeholder Management
Boston, Massachusetts, United States · On-site
$75k–$95k/yr
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives. WHOOP is hiring a U…
Skills: User Research, Mixed Methods Research, Usability Studies, Qualitative Research, Quantitative Research
Boston, Massachusetts, United States · On-site
$90k–$130k/yr
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives. WHOOP is hiring a S…
Skills: User Experience Research, Generative Research, Evaluative Research, Workshop Facilitation, Mixed-Methods Research
Boston, Massachusetts, United States · On-site
$24/hr–$36/hr
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Skills: Material Handling, GxP Compliance, Laboratory Operations, Inventory Management, Hazmat Handling
Boston, Massachusetts, United States · Remote OK
$121k–$182k/yr
About Us Based in Parma, Italy, Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in 31 countries. More than 8,000 employees across the group are united by a singula…
Skills: Regulatory Labeling, Promotional Review, FDA Compliance, Lifecycle Management, Risk Management
Boston, Massachusetts, United States · On-site
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POSITION SUMMARY: Under the guidance of the physician and direct supervision of the Tech Trainer/Supervisor/ and Chief Ophthalmic Technician. Performs various tasks to provide clinical support necessary for quality patie…
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Glastonbury, Connecticut, United States · Hybrid
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We are SLR Consulting (US), a 500+ coast-to-coast team of advisory, environmental/engineering, and regulatory professionals. We deliver environmental and sustainability services to our clients through the integration of …
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Boston, Massachusetts, United States · On-site
$119k–$179k/yr
Senior Statistician II Location: Boston The Senior Statistician II has sufficient experience working as a statistician in the pharmaceutical industry to be working independently on activities relating to design, delivery…
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Boston, Massachusetts, United States · Hybrid
$134k–$200k/yr
Job Description Senior Manager, Cell and Gene Therapy Commercial Supply Chain – Commercial Manufacturing & Supply Chain, Vertex Pharmaceuticals (Boston) The Senior Manager of Cell and Gene Therapy Commercial Supply Chain…
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Boston, Massachusetts, United States · On-site
$177k–$278k/yr
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice an…
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Boston, Massachusetts, United States · Hybrid
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Boston, Massachusetts, United States · Hybrid
Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Eu…
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · Hybrid
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Boston, Massachusetts, United States · Hybrid
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The Fidelity Foundations are a group of private foundations that fund a diverse set of programs on a national scale. The Foundations are committed to advancing the long-term vibrancy of communities through capacity-build…
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Boston, Massachusetts, United States · On-site
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Description of Role Centessa is seeking a Senior Project Manager, that will leverage his/her project management and drug development experience to support one or more high complexity global R&D programs. This position wi…
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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GLG is seeking a tenacious, results-oriented Account Manager to join our Healthcare/Life Sciences team. In this pivotal client-facing role, you will support pharmaceutical, medical device, and diagnostic clients, playing…
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Lead strategic research to shape the veterinary care experience and omnichannel pet parent journey. Translate complex findings into actionable insights to influence product strategy, service design, and operational decisions.
Requires 6+ years of UX research experience and a bachelor's degree in HCI, Psychology, or a related field. Must be able to work in-office at a hub location and travel occasionally to clinic sites.
Job Description:
Chewy is dedicated to being the most trusted and convenient destination for pet parents and partners everywhere! On the Product Design & Research team, we’re building experiences that support pets across every stage of care—from everyday wellness to complex health journeys. We believe thoughtful, accessible experiences can strengthen the relationship between pet parents, veterinarians, and care teams while improving health outcomes for pets.
We’re a collaborative team of researchers, designers, strategists, and builders who care deeply about craft, curiosity, and impact. We partner closely across Product, Engineering, Operations, Clinical, and User Experience teams to shape the future of connected pet healthcare experiences.
We’re looking for a Senior UX Researcher to join our Pet Health team in Bellevue, WA or Boston, MA. In this role, you’ll help shape the future of veterinary care at Chewy by leading research across both the Chewy Vet Care clinic experience and the broader omnichannel pet parent journey.
This is a high-impact opportunity to influence how digital and in-clinic experiences work together across scheduling, care delivery, communications, operations, and longitudinal pet health journeys. You’ll uncover meaningful customer and care-team insights, shape product and service strategy, and help create experiences that improve the lives of pets and the people who care for them.
You’ll work within a cross-functional product team while partnering closely with researchers, designers, product leaders, operational teams, and clinical stakeholders across the organization. Together, you’ll drive strategic decisions grounded in a deep understanding of customer and care-team needs.
Define and drive a strategic research roadmap in partnership with Product, Design, Engineering, Operations, and clinical stakeholders.
Plan and conduct qualitative and mixed-methods research across the product and service development lifecycle, from foundational discovery through evaluative validation.
Translate complex findings into clear, actionable insights that influence product strategy, service design, operational decisions, and customer experience improvements.
Identify unmet needs and opportunities across pet parent, veterinary, and clinic team experiences.
Connect research insights to measurable customer and organizational outcomes.
Facilitate alignment across cross-functional teams by bringing customer and care-team perspectives into prioritization and decision-making.
Advocate for inclusive, ethical, and accessible research practices, particularly within sensitive health-related experiences.
Balance speed and rigor to support agile product development while maintaining high research quality.
Help scale research impact through insight frameworks, knowledge sharing, and repeatable research practices.
Partner across digital products, in-clinic operations, and service ecosystems to create seamless end-to-end experiences.
6+ years of UX research experience in product, service, or experience design environments.
Expertise in qualitative and mixed-methods research, with strong judgment on selecting and applying appropriate methodologies.
Proven track record of delivering impactful research that influences product strategy, design direction, and business outcomes.
Strong storytelling and communication skills, including the ability to synthesize complex insights for diverse audiences and leadership stakeholders.
Experience leading complex, cross-functional research initiatives from planning through execution and influence.
Ability to navigate ambiguity, prioritize effectively, and operate independently in fast-paced environments.
Bachelor’s degree in human-Computer Interaction, Psychology, Sociology, Anthropology, Human Factors, or a related field—or equivalent practical experience.
Ability to work in-office at the local hub location.
Willingness to travel occasionally to Chewy Vet Care clinic locations across the U.S.
Experience researching operational, enterprise, or internal tools.
Familiarity with healthcare, veterinary, or regulated service environments.
Experience with service design, journey mapping, or omnichannel experience strategy.
Experience conducting research with specialized or hard-to-reach participant groups.
Graduate degree in HCI, Human Factors, Psychology, Social Sciences, or a related discipline.
Hybrid model: 3-4+ days per week in hub location
This is not a remote role
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Offices: 7700 W Sunrise Blvd, Plantation, Florida 33322, US · 385 Milan Drive, Sparks, NV 89434, US · 1974 Innovation Blvd., Clayton, IN 46118, US · 343 Congress Street, Boston, MA 02210, US · 1950 North Stemmons Highway, Suite 3060, Dallas, Texas 75207, US
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