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Full-time
Employee Assistance Program (EAP), Complimentary beverages, Complimentary treats, Complimentary fruits and bites
Posted 21d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
Act as the primary point of contact for prospective residents and families, guiding them from initial enquiry through to admission. Manage Resident Care Agreements and facilitate a welcoming induction process for new residents during their first 28 days.
Requirements
Requires proven experience in high-volume client acquisition or sales and a deep empathy for the needs of older Australians. Candidates must possess strong communication skills and a current National Police Check.
Full job description
Overview
Be the first friendly face on someone's aged care journey!
At Palm Lake Care Toowoomba, we believe belonging and connection are a fundamental right of ageing and you'll be the person who brings that to life from the very first phone call!
We're looking for a dynamic, customer-focussed Customer Experience Support professional to join our vibrant Toowoomba community. If you thrive on building genuine relationships, love turning enquiries into meaningful outcomes, and have a natural gift for making people feel heard then this role is for you.
What you'll be doing
Being the warm, professional first point of contact for prospective residents, families and referrers
Guiding families confidently from that first enquiry through to admission
Facilitating Resident Care Agreements and supporting documentation with care and precision
Delivering a genuinely welcoming induction experience and supporting new residents through their critical first 28 days
Bringing fresh ideas to the table as you'll help us continuously improve how we engage with our community
Building relationships with referral networks and championing Palm Lake Care's reputation across Toowoomba
What you'll bring
Proven experience in high-volume client acquisition, relationship-building or sales
A genuine understanding of and empathy for the needs of older Australians
Outstanding communication and active listening skills, with the ability to navigate emotional conversations with warmth and professionalism
Sharp planning, problem-solving and time management skills
The drive to set goals and the follow-through to smash them
A current National Police Check (or willingness to obtain one)
Why Palm Lake Care?
Be part of a team that genuinely believes people are our priority
Work in a role where your relationship-building skills directly change lives
Join a well-established, values-driven aged care provider with a strong reputation across Queensland
24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
Palm Lake Care Perks – We offer a selection of complimentary beverages, treats, fruits and bites for staff to enjoy
Ready to make a difference?
If you're a natural relationship-builder with the drive to make every family's journey feel personal, we'd love to hear from you.
Apply now and help us build an active, engaged and inclusive care community in Toowoomba.
Our strength lies in the diversity of our people. We actively welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals of all cultural backgrounds, abilities, genders, and life experiences because every perspective makes us a better care community.
All applicants must provide a valid national police check and undergo a pre-employment medical assessment.
Please note, all Palm Lake Care Communities are smoke-free workplaces.
Related keywords
Aged CareCustomer ExperienceClient AcquisitionResident Care AgreementsRelationship ManagementToowoombaHealthcareInductionReferral NetworksPolice Check
Family owned and operated Aged Caring Communities providing the highest level of residential, respite, dementia and palliative care that is affordable to everyone. We understand that everyone is unique and has different needs.
Offices: Bethania, QLD 4205, AU · 55 Wearing Rd, Bargara, Queensland 4670, AU · 145 Bishop Rd, Beachmere, Queensland 4510, AU · 1 Goodooga Dr, Bethania, Queensland 4205, AU · 95 Village Way, Little Mountain, Queensland 4551, AU
Health CareElder CareWellnessNursing and Residential Care
How many Sales jobs are open in Toowoomba, Australia right now?
There are currently 30 open sales positions in Toowoomba, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Toowoomba, Australia?
Companies currently hiring include Southern Cross Austereo, Creative Activation, Mirpuri Group USA - PANDORA Jewelry Division, Telstra InfraCo, Alliance Automotive Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Toowoomba, Australia?
Yes — 2 of the 30 open sales positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Sales jobs in Toowoomba, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.