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Full-time
high school
Posted 58d ago
~40 hrs/week
Responsibilities
The Lobby Services Specialist handles daily teller transactions, opens deposit accounts, and resolves client service issues. They are also responsible for promoting bank products and maintaining client relationships to meet sales goals.
Requirements
Candidates must have a high school diploma and at least one year of experience in both customer service and cash handling. Proficiency in computer skills and the ability to handle heavy cash flow are required.
Full job description
Summary
Full-Time Must be available to work Monday through Friday 8:00 am to 5:00 pm.
The Lobby Services Specialist (LSS) assists the Branch Manager with daily branch operations by performing teller functions and account services functions: handles teller transactions, resolves service issues and opens accounts. In addition, the LSS performs a variety of duties including, promoting and selling the banks products and services, building relationships by offering a wide variety of products and by identifying and pursuing referral opportunities while providing an exceptional client experience. Must meet WestStar Bank’s service and sales expectations.
Essential Functions
Process daily transactions for clients including: check cashing services, accept deposits, process loan payments.
Balances cash drawer daily
Accepts deposits: verifying cash, endorsements, and issues receipts
Accepts wire transfer, stop payment, address change and check order requests
Opens deposit accounts and obtains all legal documentation required
Recognizes cross-sell opportunities and generates referrals, actively engages in achieving both branch and individual sales goals
Utilizes “CRM” customer relationship software to maintain client contact information and assist with product referrals
Maintains a portfolio of bank clients. Stays in touch with these clients to make sure their banking needs are being met through the “Onboarding” process and “Book of Business” calls
Responds to client inquiries or concerns and creates positive solutions
Is knowledgeable of and compliant with all operational controls and regulatory procedures
Is knowledgeable of all bank policies and security equipment relating to teller and new account operations
Responsible for maintaining a high level of accuracy and security of bank assets
Remain flexible in position based on Branch coverage needs
Performs other duties as assigned
Required Education, Experience, Skills
Proficient computer skills (working knowledge of Word and Excel highly desired)
Exceptional communication (both verbal and written) and customer service skills
1 year of customer service experience and 1 year cash handling experience, or equivalent experience in a financial institution
High school diploma or equivalent
Must possess ability to communicate effectively with clients in a positive manner
Must have ability to accurately handle heavy cash flow
Successful completion of teller/new account training and any other compliance training deemed necessary by the bank
Equipment Used
Standard office equipment such as computers, phones and photocopiers.
Supervisory Responsibility
N/A
Working Conditions/Physical Requirements
Ability to lift up to 50 lbs; ability to stand for long periods of time
WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.
Related keywords
BankingTeller FunctionsAccount ServicesCRMWire TransfersStop PaymentsComplianceFinancial InstitutionOnboardingBook of BusinessOperational ControlsRegulatory Procedures
WestStar is a locally owned community bank with more than $3.1 billion in assets. It services the El Paso, Las Cruces, and northern Mexico area (collectively known as the Borderplex region). WestStar provides businesses and retail consumers local access to a broad array of financial services, including banking, treasury management, wealth management, insurance, and title services. Additionally, WestStar team members serve on over 60 boards and committees of non-profit and civic organizations and participate in a wide range of community betterment efforts and philanthropic causes.
Deposit and loan products are offered through WestStar Bank, Member FDIC.
Equal Housing Lender
Offices: 601 N Mesa St, El Paso, Texas 79901, US
Commercial and Personal BankingTreasury ManagementWealth Managementand Insurance (WestStar Insurance)BankingFinancial Services
How many Sales jobs are open in El Paso, TX right now?
There are currently 643 open sales positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in El Paso, TX?
Companies currently hiring include OXXO USA (Southwest Convenience Stores, LLC), Symmetry Financial Group, AutoZone, Ulta Beauty, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in El Paso, TX?
Yes — 107 of the 643 open sales positions offer remote or hybrid work (82 remote, 25 hybrid).
How do I apply for Sales jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.