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Tenzo - Restaurant PerformanceOps
City of Westminster, England, United Kingdom • Hybrid
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Own end-to-end pilots and implementations for a portfolio of hospitality accounts to drive product adoption and renewals. Act as the primary point of contact to translate technical details into commercial value and ensure portfolio health.
Requires 3-6+ years of experience in implementation, customer success, or consulting, specifically within multi-site hospitality environments. Must possess a strong understanding of hospitality tech stacks and the ability to manage complex project workstreams autonomously.
📍Location: London (Hybrid)
🕛Job type: Full time
Who we are
At Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. As one of our customers put it, “It’s helped us make smarter, faster decisions and spot opportunities we might have missed before.”
We’re a team of hospitality enthusiasts and tech builders backed by top-tier Silicon Valley investors and guided by experienced advisors including Jane O'Riordan and Floor Bleeker. We work with 200+ logos including leading hospitality brands like IHG hotels, Knoops, JKS, and Time Out Markets across Asia, Africa, North America, Europe, and Australia — and we’re just getting started. Join us on our mission to help restaurants around the world move from surviving to thriving.
About the role
As a Solutions Engineer, you will own pilots and implementations end-to-end for a prestigious portfolio of restaurant-group and hospitality accounts. This role perfectly blends commercial consulting, project management, and business partnering. You will act as the day-to-day owner and primary point of contact for your accounts, working with a high degree of autonomy. You will join a small, growing delivery team to provide the dedicated commercial and operational capacity needed to scale our function. We're growing rapidly, and this role is an amazing opportunity to establish yourself to then grow with the team and company.
Your Mission
Own pilots and implementations end-to-end for a portfolio of restaurant-group and hospitality accounts.
Run multi-workstream onboarding projects to clear timelines.
Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.
Take clean ownership of assigned hospitality accounts, being their primary point of contact.
Ensure portfolio health by keeping all assigned accounts stable and thriving.
Operate with full autonomy, calmly managing a multi-account portfolio.
About you
You bring 3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi-site or enterprise rollouts.
Alternatively, you have equivalent operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups, specifically within complex, multi-concept environments.
You have a genuine understanding of multi-site restaurant or hotel operations and familiarity with the hospitality tech stack (e.g., POS like Toast/Oracle, labor tools like Fourth/Harri, procurement, or reservations software).
You don't just take support tickets; you have a business-partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion.
You are comfortable working with engineering on projects and scoping integrations, and you possess the data literacy needed to map revenue centers and build impactful dashboards.
You are comfortable navigating ambiguity, and possess the structured project management skills required to juggle multiple complex workstreams simultaneously.
Work perks and benefits
Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.
💻 Tenzo Swag
We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
🏡 Work from Home
You'll receive a £75 work from home set up budget, which renews every year
🕰️ Flexible Working
A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
📈 Stock Options
Eligibility to our stock options program
💰 Pension
ESG pension scheme
🚇 Office Location
WeWork Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU
🍴Customer Lunches
Every quarter we plan a team lunch at one of our customer’s restaurants (we accommodate all dietary requirements)
⛰️Tenzo Offsite
A chance to meet fellow team members from all over the world at our annual team offsite
👓 Your Eyesight
We cover tests and contribute £75 to spectacles (or equivalent in local currency)
💗 Your Development
Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed)
🌴 Annual Leave
25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
✈️ Work Abroad
Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
🚀 Start-up Life
Working as part of a small team, you benefit from a level of responsibility from the get go
🥳 Socials
Quarterly events both in person and virtually!
Diversity and Inclusion
Tenzo is an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
Please note: exclusively no recruiter emails for this role. We have established recruitment partnership agreements in place and no need to work with additional recruitment partners at this time.
Supercharging restaurant performance #operation #sustainability #machinelearning
Tenzo brings together data from all your technologies in real time, from POS to inventory management, from software to labour schedulers. Allowing restaurant operators, from Head Office to General Managers, to supercharge their restaurant's performance. Enabling better collaboration between team members, predicting sales, improving performance, hitting KPIs as well as accurately knowing what that means for labour and inventory. Remove the guesswork and never be understaffed or overstaffed again and say goodbye to food wastage. Empowering you to act and improve performance. All the time. Helping your restaurant thrive.
Offices: London, GB · 450 Townsend St, San Francisco, California, US
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