Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure …
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Full-time
Subsidized Staff Accommodation, Complimentary Meal Per Shift, Medical Insurance, Vision Insurance, Dental Insurance, Mental Health Benefits
Posted 47d ago
~40 hrs/week
Responsibilities
Manage complex multi-property reservations for high-net-worth guests across Canada's Western Mountain Collection. Coordinate with internal teams to ensure seamless VIP recognition and curated luxury experiences.
Requirements
Requires previous experience in luxury hospitality or concierge services with a proven track record of handling VIP clientele. Proficiency in Opera Cloud and strong communication skills are highly valued.
Full job description
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
We’re looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated. In this role, you will manage multi-property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality.
You are not just booking rooms, you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.
Starting Rate: $26.21 per hour
Job Duties Include:
Dual reporting into a Team Leader and the property Reservation Manager, responsibilities and essential job functions include but are not limited to the following:
Manage complex, multi-property reservations, ensuring flawless coordination across all hotels within the destinations
Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners.
Maintain a high-touch service approach, anticipating needs and exceeding expectations at every interaction.
Build long-term relationships with repeat guests and travel partners
Book and enter room reservation requests using the Property Management System
Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed.
Handle special requests including upgrades, amenities, transportation, dining, and experiences.
Update reservations ensuring a flawless check-in and check-out process
Monitor reservation accuracy, billing details, and pre-arrival communications
Resolve issues promptly and discreetly, maintaining brand standards and guest satisfaction
Other duties as assigned
Qualifications
Your Skills & Qualifications:
Previous experience in luxury hospitality, reservations, or concierge services
Proven experience handling high-net-worth or VIP clientele
Strong understanding of luxury hotel brands, destinations, and global travel trends
Discretion and professionalism when handling sensitive guest information
Exceptional verbal and written communication skills
High emotional intelligence and cultural awareness
Impeccable attention to detail and organizational skills
Ability to manage multiple bookings and priorities simultaneously
Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset.
Additional Information
Job Perks & Benefits:
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Sales jobs are open in Banff, Canada right now?
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